TEK Experts Employee Reviews
Out of 101 TEK Experts employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping TEK Experts improve their work culture. The Customer Support team, with 74% positive reviews, reports the best experience at TEK Experts compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 36% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
There is a hug distance between leadership team and support engineers
Nothing yet, so far so. They're not willing to change things for the staff not below them
investments should be made in the engineers
What I like best about the leadership team is that they are masters at keeping the company operational, but rarely listen to the complaints of staff for industry-grade salaries at all. They kept the fact that we would be working as Support Engineers for Microsoft, and we work at 1/100th normal rates
Review from Customer Support Dept
The leadership team is good. However, their compensation plan for their Nigerian branch is very poor. I earn about 300 USD per month and my annual salary is just 4000 USD and yet employees do the same job globally.
Review from Customer Support Dept
What does the leadership team need to get better at?
Transparency in the relationship with the employees and the clients, planning, problem solving.
See the staffs as humans
promise heaven and deliver nothing
Make the environment less toxic and pay well
Review from Engineering Dept
The leadership needs to be more compassionate. They need to start removing DSATs as a result of Misplaced ratings, Mid-chat abandoned, and DSATs that come from unresolved cases especially when it's not the agents fault.
What is the best part about your compensation package?
The additional health insurance we have
Why do you feel undervalued and what would make you feel better about your compensation?
Better salary, more vacations for good performance, better bonuses for good performance etc
Give a better starting pay.
The fact that you see what lesser partners of Microsoft pay thier staffs makes me feel undervalued
yes I was undervalued in the company
The salary offered does not equate to the job and the syress/challenge/trauma that comes with it.
What are some of the best things about your team?
best team in the whole company
teamwork, cooperation, solidarity, empathy, we aim towards a common goal
The togetherness gets me through
They are fun and cool people
they mute comment section during meetings and are not even ready to effect any change
What do your coworkers need to improve and how could you work together better?
Be more open-minded, and accept other culture, language, etc. cause usually they are judgemental.
What is most positive about the culture and environment at your company?
the team and how close we are
Managers and operation manager are not polite, however teammates help going tru the day and make your day easier
I'd say my team is the one that's positive. Not alot of them are
It allows you to grow but mentally drains you and threatens you
The work space is beautiful, which makes the pay levels depressing, because there is obviously the capability to pay us industry rates.
Review from Customer Support Dept
What needs to change to make the company culture better?
engineers are micro-managed. getting query is second to breathing
What did you like most about the interview process?
The ease and comfort of the process
The fact that it did not require different stages
seamless interview process in the place
It was straightforward and fast
Review from Engineering Dept
It is fast and doesn't prejudge you. If you can learn fast, they will give you a chance, perhaps because the pay rates are low.
Review from Customer Support Dept
What would you improve about your company's interview process?
they should just straight forward tell engineers what they are coming to face
pay and work -life balance
Review from Engineering Dept
What makes you most happy at work?
when i dont have anything to work
Being able of helping people and resolve companies issues
resolving customers issues in way they appreciate
My colleagues, Customers and the cases I work on
Honestly the moment i see that building i get depressed
Review from Engineering Dept
What's going wrong and how can it be improved?
the will not listen to your advise
The leadership should be open and get feedback from engineers pay the engineers well
Speak openly about what bothers you to help me understand how to improve work wise and accept me as a human being.
Employees deserve to go on holidays like christmas, we have families and it is only right we spend these holidays with them and not be threatened with dismissal at every single turn
Review from Customer Support Dept
American culture needs to be understood. Commitments honored that are stated on paper. HR that steps up and stops the no breaks, no annual reviews, bigotry by certain managers, large pop of employees view them useless. All stems from understanding American culture without bias by executive levels.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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