20
NPS
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Tekion
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About Tekion's Brand
Brand at a Glance
91%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Tekion NPS
Tekion's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether Tekion's customers would recommend using the product based on a scale of -100 to 100.
Tekion Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
Tekion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 33 | Sep 2022 | 33 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 20 | May 2023 | 20 |
Jun 2023 33 | Jun 2023 | 33 |
Sep 2023 15 | Sep 2023 | 15 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 20 | Mar 2024 | 20 |
May 2024 17 | May 2024 | 17 |
Jul 2024 8 | Jul 2024 | 8 |
Aug 2024 15 | Aug 2024 | 15 |
Dec 2024 20 | Dec 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tekion NPS by Gender
Tekion's NPS was rated 20 by Male customers on Comparably.
Male
20
Tekion's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Tekion's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tekion NPS by Age
Tekion's NPS was rated 34 points by customers ages 36-40 on Comparably.
Tekion NPS by Usage
Tekion's NPS was rated 34 points by customers who have used Tekion's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Tekion Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Tekion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tekion Customer Loyalty Score by Gender
Tekion's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tekion.
Male
100%
Yes
Female
N/A
Yes
Tekion Customer Loyalty Score by Age
Tekion's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tekion.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Tekion Customer Loyalty Score by Usage
Tekion's Customer Loyalty score was rated 100% by customers who have used Tekion's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tekion Product Quality
3.1/5
Tekion has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Tekion Product Information
Tekion’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.tekion.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Tekion Product Quality
Tekion's Product Quality score was rated highest by customers ages 36-40.
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Ranked Tekion Product Quality the Highest
Tekion Product Quality Score by Gender
Tekion's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tekion.
Male
3.4/5
Female
N/A
Tekion Product Quality Score by Age
Tekion's Product Quality score was rated 3.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tekion.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
Tekion Product Quality Score by Usage
Tekion's Product Quality score was rated 3.8 stars by customers who have used Tekion's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tekion Pricing
Tekion ROI & Value For Money
3.6/5
Tekion has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Tekion ROI
Tekion's ROI score was rated highest by customers ages 36-40.
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Ranked Tekion ROI the Highest
Tekion ROI Score by Gender
Tekion's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tekion.
Male
3.3/5
Female
N/A
Tekion ROI Score by Age
Tekion's ROI score was rated 4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tekion.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
Tekion ROI Score by Usage
Tekion's ROI score was rated 3.6 stars by customers who have used Tekion's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tekion Customer Satisfaction (CSAT)
Tekion Customer Satisfaction (CSAT) Score
55 / 100
Tekion has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
27%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tekion Customer Satisfaction
Tekion's Customer Satisfaction score was rated highest by customers ages 36-40.
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Ranked Tekion Customer Satisfaction the Highest
Tekion Customer Satisfaction Score by Gender
Tekion's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tekion.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Tekion Customer Satisfaction Score by Age
Tekion's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tekion.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Tekion Customer Satisfaction Score by Usage
Tekion's Customer Satisfaction score was rated 67 points by customers who have used Tekion's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tekion Customer Service
3.6/5
Tekion has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Tekion's Customer Service
Address
5934 Gibraltar Dr, Pleasanton, CA 94588
Website
https://www.tekion.com
Quick Insights into Tekion Customer Service
Tekion's Customer Service score was rated highest by customers ages 36-40.
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Ranked Tekion Customer Service the Highest
Tekion Customer Service Score by Gender
Tekion's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tekion.
Male
3.5/5
Female
N/A
Tekion Customer Service Score by Age
Tekion's Customer Service score was rated 4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tekion.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
Tekion Customer Service Score by Usage
Tekion's Customer Service score was rated 4 stars by customers who have used Tekion's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tekion as an Employer
4.5/5
Tekion has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tekion scored a 20 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Tekion would recommend the brand to a friend. ENPS measures how likely Tekion employees would recommend working at Tekion to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 50% | Promoters |
|---|---|
| 16% | Passive |
| 34% | Detractors |
