-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tekni-Plex
Marketing or Exec? Claim Your Free Account
About Tekni-Plex's Brand
Tekni-Plex is one of the world’s leading manufacturers of innovative, high quality packaging and tubing materials for products used every
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Tekni-Plex NPS
Tekni-Plex's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Tekni-Plex's customers would recommend using the product based on a scale of -100 to 100.
Tekni-Plex Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Tekni-Plex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tekni-Plex Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Tekni-Plex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tekni-Plex Product Quality
3.2/5
Tekni-Plex has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tekni-Plex's overall Product Quality score rated by its users and customers.
Tekni-Plex Product Information
Tekni-Plex’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.tekni-plex.com
- Company Size
- 1,001-5,000 Employees
Tekni-Plex Pricing
Tekni-Plex ROI & Value For Money
2.9/5
Tekni-Plex has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Tekni-Plex's overall ROI score rated by its users and customers.
Tekni-Plex Customer Satisfaction (CSAT)
Tekni-Plex Customer Satisfaction (CSAT) Score
33 / 100
Tekni-Plex has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tekni-Plex Customer Service
3/5
Tekni-Plex has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tekni-Plex's overall Customer Service score rated by its users and customers.
About Tekni-Plex's Customer Service
Address
King Of Prussia, PA
Website
http://www.tekni-plex.com
Phone Number
484-690-1520
Tekni-Plex as an Employer
2.4/5
Tekni-Plex has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Tekni-Plex scored a -100 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Tekni-Plex would recommend the brand to a friend. ENPS measures how likely Tekni-Plex employees would recommend working at Tekni-Plex to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 26% | Promoters |
|---|---|
| 7% | Passive |
| 67% | Detractors |
