49
NPS
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TekSynap
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About TekSynap's Brand
TekSynap (formerly Synaptek Corporation) understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought® embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. The TekSynap founders have worked together for over a decade, supporting customers ranging from small departmental operations & maintenance efforts to leading broad nationwide deployment efforts for agencies such as the U.S. Department of Veterans Affairs. This core management team has operated in leading companies such as SIGNAL Corporation and managed business sectors of over 100M in annual revenue in industry leading companies such as General Dynamics.
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
TekSynap NPS
TekSynap's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether TekSynap's customers would recommend using the product based on a scale of -100 to 100.
TekSynap Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
TekSynap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -50 | Aug 2022 | -50 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2024 25 | Feb 2024 | 25 |
Jul 2024 40 | Jul 2024 | 40 |
Mar 2025 49 | Mar 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TekSynap Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TekSynap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TekSynap Product Quality
3/5
TekSynap has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TekSynap's overall Product Quality score rated by its users and customers.
TekSynap Product Information
TekSynap’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.teksynap.com
- Company Size
- 501-1,000 Employees
TekSynap Pricing
TekSynap ROI & Value For Money
3/5
TekSynap has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TekSynap's overall ROI score rated by its users and customers.
TekSynap Customer Satisfaction (CSAT)
TekSynap Customer Satisfaction (CSAT) Score
75 / 100
TekSynap has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TekSynap Customer Service
2.7/5
TekSynap has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TekSynap's overall Customer Service score rated by its users and customers.
About TekSynap's Customer Service
Address
1900 Oracle Way, Suite 800, Reston, VA 20190
Website
https://www.teksynap.com
Phone Number
8337805900
TekSynap as an Employer
4.7/5
TekSynap has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TekSynap scored a 49 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of TekSynap would recommend the brand to a friend. ENPS measures how likely TekSynap employees would recommend working at TekSynap to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 74% | Promoters |
|---|---|
| 4% | Passive |
| 22% | Detractors |
