-71
NPS
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Terminix
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About Terminix's Brand
Terminix protects homes like yours for more than 85 years.
Brand at a Glance
69%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Terminix CMO
Terminix NPS
Terminix's Net Promoter Score (NPS) is a -71 with 13% Promoters, 3% Passives, and 84% Detractors. Net Promoter Score tracks whether Terminix's customers would recommend using the product based on a scale of -100 to 100.
Terminix Overall NPS
| 13% | Promoters |
|---|---|
| 3% | Passives |
| 84% | Detractors |
Terminix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 -70 | Jun 2025 | -70 |
Jul 2025 -71 | Jul 2025 | -71 |
Aug 2025 -71 | Aug 2025 | -71 |
Sep 2025 -71 | Sep 2025 | -71 |
Oct 2025 -71 | Oct 2025 | -71 |
Nov 2025 -71 | Nov 2025 | -71 |
Dec 2025 -71 | Dec 2025 | -71 |
Jan 2026 -71 | Jan 2026 | -71 |
Feb 2026 -71 | Feb 2026 | -71 |
Mar 2026 -71 | Mar 2026 | -71 |
Apr 2026 -71 | Apr 2026 | -71 |
May 2026 -71 | May 2026 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terminix NPS by Gender
Male customers rated Terminix's NPS 16 points higher than Female customers.
Male
-73
Terminix's NPS was rated -73 by Male customers on Comparably.
13%
Promoters
1%
Passives
86%
Detractors
Female
-89
Terminix's NPS was rated -89 by Female customers on Comparably.
5%
Promoters
1%
Passives
94%
Detractors
Terminix NPS by Ethnicity
Terminix's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Hispanic or Latino -80 | Hispanic or Latino | -80 |
African American/Black -76 | African American/Black | -76 |
Asian or Pacific Islander -72 | Asian or Pacific Islander | -72 |
Other -87 | Other | -87 |
Terminix NPS by Age
Terminix's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Terminix NPS by Usage
Terminix's NPS was rated the highest by customers who have used Terminix's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -87 | Less than 1 Year | -87 |
1 to 2 Years -52 | 1 to 2 Years | -52 |
2 to 5 Years -90 | 2 to 5 Years | -90 |
5 to 10 Years -70 | 5 to 10 Years | -70 |
Over 10 Years -86 | Over 10 Years | -86 |
Terminix Customer Reviews
Out of the 59 Terminix customer reviews 6 were positive and 53 were constructive. Terminix customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Terminix Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Terminix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Terminix Customer Loyalty Score by Gender
Female customers rated Terminix's Customer Loyalty score 3% higher than Male customers.
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Male
70%
Yes
Female
73%
Yes
Terminix Customer Loyalty Score by Ethnicity
Terminix's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Terminix.
68
out of 100
Caucasian
91
out of 100
Hispanic or Latino
82
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
68
out of 100
Other
Terminix Customer Loyalty Score by Age
Terminix's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 49% | 31-35 | 49% |
36-40 40% | 36-40 | 40% |
41-45 72% | 41-45 | 72% |
46-50 63% | 46-50 | 63% |
51-55 76% | 51-55 | 76% |
56-60 74% | 56-60 | 74% |
61-65 83% | 61-65 | 83% |
66+ 72% | 66+ | 72% |
Terminix Customer Loyalty Score by Usage
Terminix's Customer Loyalty score was rated the highest by customers who have used Terminix's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Terminix Customer Loyalty Score by Industry
Terminix's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Consumer Goods industry customers.
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Terminix Product Quality
1.5/5
Terminix has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Terminix Product Information
Terminix’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Facilities Services industry rated Terminix's product the highest. Reviewers from the Tech industry rated Terminix the lowest at 1.5.
- Website
- http://www.terminix.com/
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Quick Insights into Terminix Product Quality
Terminix's Product Quality score was rated highest by customers from the Facilities Services industry, and rated lowest by customers from the Telecommunications industry.
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Ranked Terminix Product Quality the Highest
Ranked Terminix Product Quality the Lowest
Terminix Product Quality Score by Gender
Male customers rated Terminix's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Terminix Product Quality Score by Ethnicity
Terminix's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Terminix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Terminix Product Quality Score by Age
Terminix's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Terminix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.9 | 31-35 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Terminix Product Quality Score by Usage
Terminix's Product Quality score was rated the highest by customers who have used Terminix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Terminix Product Quality Score by Industry
Terminix's Product Quality score was rated the highest by Facilities Services industry customers, and the lowest by Telecommunications industry customers.
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Terminix Pricing
Terminix ROI & Value For Money
1.5/5
Terminix has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Terminix Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Accounting industry think that they had the lowest ROI from Terminix.
Quick Insights into Terminix ROI
Terminix's ROI score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Telecommunications industry.
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Ranked Terminix ROI the Highest
Ranked Terminix ROI the Lowest
Terminix ROI Score by Gender
Terminix's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Terminix ROI Score by Ethnicity
Terminix's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Terminix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Terminix ROI Score by Age
Terminix's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Terminix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.8 | 26-30 | 1.8 |
31-35 1.7 | 31-35 | 1.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Terminix ROI Score by Usage
Terminix's ROI score was rated 1.5 stars by customers who have used Terminix's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Terminix ROI Score by Industry
Terminix's ROI score was rated the highest by Insurance industry customers, and the lowest by Telecommunications industry customers.
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Terminix Customer Satisfaction (CSAT)
Terminix Customer Satisfaction (CSAT) Score
15 / 100
Terminix has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
3%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Terminix Customer Satisfaction
Terminix's Customer Satisfaction score was rated highest by customers who have used Terminix's products/services for 1 to 2 Years, and rated lowest by customers from the Real Estate industry.
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Ranked Terminix Customer Satisfaction the Highest
Ranked Terminix Customer Satisfaction the Lowest
Terminix Customer Satisfaction Score by Gender
Male customers rated Terminix's Customer Satisfaction score 10 points higher than Female customers.
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17 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 6% | |
Very Dissatisfied | 70% |
7 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 7% | |
Very Dissatisfied | 84% |
Terminix Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Terminix's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
76%
CSAT according to Hispanic or Latino
Terminix's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
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20 / 100
Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
70%
CSAT according to African American/Black
Terminix's Customer Satisfaction (CSAT) score was rated 16% according to African American/Black users and customers.
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16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
76%
CSAT according to Asian or Pacific Islander
Terminix's Customer Satisfaction (CSAT) score was rated 14% according to Asian or Pacific Islander users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
CSAT according to Other
Terminix's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Terminix.
14 / 100
Very Satisfied
11%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
83%
Terminix Customer Satisfaction Score by Age
Terminix's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Terminix.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 17% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 27% | |||||||||||||||
| 56-60 | 15% | |||||||||||||||
| 61-65 | 7% | |||||||||||||||
| 66+ | 7% |
Terminix Customer Satisfaction Score by Usage
Terminix's Customer Satisfaction score was rated the highest by customers who have used Terminix's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Terminix Customer Satisfaction Score by Industry
Terminix's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Terminix Customer Satisfaction Score by Industry",
"text": "Terminix's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Terminix's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Accounting",
"groupId": 495,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "Terminix's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Terminix's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Terminix's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Terminix's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Terminix's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Terminix's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Terminix's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Terminix's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Terminix's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Facilities Services",
"groupId": 518,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Terminix's Customer Satisfaction score is rated by Facilities Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Terminix's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Terminix's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Terminix's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Terminix's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Terminix's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Terminix's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "Terminix's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Terminix's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Terminix's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Terminix's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}Terminix Customer Service
1.5/5
Terminix has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Terminix's overall Customer Service score rated by its users and customers.
About Terminix's Customer Service
Address
Memphis, TN
Website
http://www.terminix.com/
Phone Number
4043136236
Quick Insights into Terminix Customer Service
Terminix's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Telecommunications industry.
Sign Up to unlock insights into how customers have ranked Terminix's Customer Service score.
Ranked Terminix Customer Service the Highest
Ranked Terminix Customer Service the Lowest
Terminix Customer Service Score by Gender
Terminix's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Terminix.
Male
1.5/5
Female
1.5/5
Terminix Customer Service Score by Ethnicity
Terminix's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Terminix.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Terminix Customer Service Score by Age
Terminix's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Terminix.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
31-35 1.8 | 31-35 | 1.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Terminix Customer Service Score by Usage
Terminix's Customer Service score was rated the highest by customers who have used Terminix's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Terminix Customer Service Score by Industry
Terminix's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Telecommunications industry customers.
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Terminix as an Employer
2.7/5
Terminix has a 2.7/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Terminix scored a -71 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Terminix would recommend the brand to a friend. ENPS measures how likely Terminix employees would recommend working at Terminix to a friend.
Net Promoter Score
-71
NPS Score
| 13% | Promoters |
|---|---|
| 3% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
