0
NPS
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Brand Page
Texas Capital Bank
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About Texas Capital Bank's Brand
At Texas Capital Bank, we are driven by a single-minded and unwavering mission: serving Texas businesses and the prominent individuals and
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3/5
Customer Service
Texas Capital Bank NPS
Texas Capital Bank's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Texas Capital Bank's customers would recommend using the product based on a scale of -100 to 100.
Texas Capital Bank Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Texas Capital Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2022 -66 | Mar 2022 | -66 |
Jul 2022 -25 | Jul 2022 | -25 |
Dec 2022 0 | Dec 2022 | 0 |
Sep 2024 17 | Sep 2024 | 17 |
Mar 2026 -1 | Mar 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Texas Capital Bank Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Texas Capital Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Texas Capital Bank Product Quality
3.7/5
Texas Capital Bank has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Texas Capital Bank's overall Product Quality score rated by its users and customers.
Texas Capital Bank Product Information
Texas Capital Bank’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Texas Capital Bank Pricing
Texas Capital Bank ROI & Value For Money
3.7/5
Texas Capital Bank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Texas Capital Bank Customer Satisfaction (CSAT)
Texas Capital Bank Customer Satisfaction (CSAT) Score
80 / 100
Texas Capital Bank has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Texas Capital Bank Customer Service
3/5
Texas Capital Bank has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Texas Capital Bank's Customer Service
Address
2000 McKinney, Suite 700, Dallas, TX 75201
Website
http://www.texascapitalbank.com
Texas Capital Bank's Social Links
Texas Capital Bank as an Employer
3.5/5
Texas Capital Bank has a 3.5/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Texas Capital Bank
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Texas Capital Bank scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Texas Capital Bank would recommend the brand to a friend. ENPS measures how likely Texas Capital Bank employees would recommend working at Texas Capital Bank to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 24% | Promoters |
|---|---|
| 24% | Passive |
| 52% | Detractors |
