-100
NPS
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TGG Accounting
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About TGG Accounting's Brand
TGG Accounting provides outsourced accounting services for small to mid-sized businesses nationwide.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
TGG Accounting NPS
TGG Accounting's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TGG Accounting's customers would recommend using the product based on a scale of -100 to 100.
TGG Accounting Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TGG Accounting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TGG Accounting Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of TGG Accounting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TGG Accounting Product Quality
5/5
TGG Accounting has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TGG Accounting's overall Product Quality score rated by its users and customers.
TGG Accounting Product Information
TGG Accounting’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://tgg-accounting.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
TGG Accounting Pricing
TGG Accounting ROI & Value For Money
4.5/5
TGG Accounting has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TGG Accounting's overall ROI score rated by its users and customers.
TGG Accounting Customer Satisfaction (CSAT)
TGG Accounting Customer Satisfaction (CSAT) Score
50 / 100
TGG Accounting has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TGG Accounting Customer Service
5/5
TGG Accounting has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TGG Accounting's overall Customer Service score rated by its users and customers.
About TGG Accounting's Customer Service
Address
San Diego, CA 92121
Website
http://tgg-accounting.com
Phone Number
17606971033
TGG Accounting as an Employer
4.2/5
TGG Accounting has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
TGG Accounting scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of TGG Accounting would recommend the brand to a friend. ENPS measures how likely TGG Accounting employees would recommend working at TGG Accounting to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
