11
NPS
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The Boring Company
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About The Boring Company's Brand
To solve the problem of soul-destroying traffic, roads must go 3D, which means either flying cars or tunnels.
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
The Boring Company NPS
The Boring Company's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether The Boring Company's customers would recommend using the product based on a scale of -100 to 100.
The Boring Company Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
The Boring Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Feb 2021 33 | Feb 2021 | 33 |
Sep 2021 25 | Sep 2021 | 25 |
Nov 2021 40 | Nov 2021 | 40 |
Mar 2022 49 | Mar 2022 | 49 |
Jan 2023 29 | Jan 2023 | 29 |
Mar 2025 13 | Mar 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Boring Company Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of The Boring Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Boring Company Product Quality
3.2/5
The Boring Company has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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The Boring Company Product Information
The Boring Company’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Mechanical, Civil or Industrial Engineering
The Boring Company Pricing
The Boring Company ROI & Value For Money
3.1/5
The Boring Company has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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The Boring Company Customer Satisfaction (CSAT)
The Boring Company Customer Satisfaction (CSAT) Score
75 / 100
The Boring Company has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Boring Company Customer Service
3.2/5
The Boring Company has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About The Boring Company's Customer Service
Address
12200 Crenshaw Blvd, Hawthorne, CA 90250
Website
https://www.boringcompany.com/
The Boring Company's Social Links
The Boring Company as an Employer
3.4/5
The Boring Company has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
The Boring Company scored a 11 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of The Boring Company would recommend the brand to a friend. ENPS measures how likely The Boring Company employees would recommend working at The Boring Company to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
