The Bouqs FAQs

Fresh cut Bouqs from our sustainable farms are packaged in branded boxes, then shipped via FedEx.

Artisan Bouqs are delivered by a local carrier in branded paper cones (or vases, if purchased).

Through subscriptions, we’re able to offer our best discount that also allows us to grow and encourage sustainability with our farmers.

For this reason, additional promotional codes and offers cannot be applied.

Due to the need to limit subscription transactions to one form of payment saved in your subscription account, promotional credits cannot be applied to your subscription at this time.

We do not reroute packages, as the vast majority of reroutes never make it to their final destination.

While FedEx does have the capability to reroute, we do not process them because the success rate is very low and can delay deliver which will result in poor quality of your Bouq.

The best and safest option is to have your flowers held at the most convenient FedEx facility for you or your recipient. To pickthis location, visit FedEx.com with your tracking number and select the 'Customize Delivery' button. From here, you will be able to ask that the flowers are kept at the facility of your choosing.

Tracking aBouqsdelivery can bedone through yourBouqs.comaccount, under Order History. Simply select the 'Track Order'button to the right of theBouqyou are looking to track.

For care instructions specific to your flowers, please visit our Flower Care page.

Avoid these mistakes with your fresh flowers

Bud (bloom) Count vs. Stem Count

Our arrangements are either made up of a count of blooms or a count of individual stems. Lilies, for example, have 3-4 flower blooms per stem while tulips will only have one per stem. If you're unsure how many flowers to expect just check out the details on the product page!

Some of our more popular flower types may seem smaller or greener than you were expecting which is normal!

Tulipsarrive in bud form and will look like bulbs. This is normal because they come straight from the source and will bloom beautifully with trim and some hydration. Since these flowers are top-heavy, they only need about 1-2 inches of water and trim to fit the vase.

Day 1

Avoid these mistakes with your fresh flowers!

Day 2

Ranunculus are a smaller bloom that take time to open. The bulbs may appear very small or droopy but they just need some hydration and a quick trim! Deluxe and grand sizes will arrive as 2-3 separate bouqs.

Deluxe Unboxing:

Day 1

Day 2

Day 5 - still blooming!

Freesiaalso arrives in bud form. Since these blooms are smaller we recommend ordering a deluxe or grand size for a fuller arrangement. The greenery is in fact freesia waiting to bloom!

Deluxe Unboxing:

Day 1

Day 2

Alstroemeriablooms arrive slightly closed and also in bud form. Once they're trimmed and hydrated they'll bloom and last up to 2 weeks! Shades and color intensity may vary.

Day 1

Day 2

Day 3

Liliesarrive in bud form for weeks of enjoyment. All buds should bloom, but it's normal if some do not bloom.

Day 1

Day 2

Daisies may arrive slightly droopy. This is normal as well and should perk up with a trim and hydration (just 2 inches!). Trim to the size of your vase since the stems need to be supported.

Day 1

Day 2

Day 3

Peonies look like tiny bulbs when delivered which is totally normal! It may take between 1-2 days to fully open to reveal their soft, fluffy petals. The lifespan after they have fully bloomed is about 2-3 days.If you'd like flowers with a longer lifespan that have a similar appearance, we recommend garden roses.

Day 1:

Day 2:

For the time being, the only way to make changes to an order is to cancel it and create a new order with your updated preferences. Before doing this however, please:

Check to make sure the Bouq you want is still available for your desired delivery date

Check the status of the order you wish to change to make sure it hasn’t already been produced:

Visit your Order History

Click Order Details next to the Bouq

Click Cancel and your order will be cancelled and refunded (please allow anywhere from 3-5 business days for the refund to process).

If it is too far along in the process to be cancelled, the option to cancel will not be visible.

Lastly, place a new order with your updates.

Note: Bouqs shipping from our South American farms have longer lead times, so an order typically cannot be modified within six days of the delivery date.

We never wish to see you go! If you are experiencing any issues with your subscription or would like to provide us with feedback for how to improve this feature, please reach out to customer support - we’re always happy to help!

You may cancel your subscription at any time.Without cancelling your subscription, the service will continue in the same frequency with no end date.

To cancel your subscription, simply log into your Bouqs account, click “Manage Subscriptions,” then select the “Settings” tab. Here, you may click on the cancellation button to then be walked through the quick and easy process.

Be sure to cancel your subscription in advance. If you an order has been recently confirmed, cancelling your subscription will not cancel your order. This will be your last order and your subscription will be cancelled moving forward.

Subscription payment:

Once cancelled, you will no longerincur any automated transactions.

Promotion codes will come with their own set of limitations so it’s best to start by going through your promotion guidelines. When you’ve done this, simply enter the promo code in the Discount Code field on the last page of checkout. The code will not work if put into the promotional credit/gift card field.

If you’re having trouble using your promotion code, check the following:

Expiration date

Designated Landing Page (promo code may only apply to select Bouqs)

Bouq Size (promo code may only apply to certain sizes)

If you are still having trouble receiving your promotional offer, please contact our customer support team here. Including the code you are trying to use will also help us best assist.

Once your Bouq has been picked up and scanned by the courier, you will receive an email notification with a tracking link that will direct you to the most up-to-date tracking details.

With a Bouqs account, you can also track your Bouq in your Order History by clicking on the “Track Order” button next to it.

If your order was placed under a guest account, you will receive an email confirmation about your order with the order number. Simply enter your billing zip code and the order number in the form of this link to check on its status.

If you ordered from our florist/same-day, you might not see a change in the status of your Bouq until after the delivery. You can contact our Customer Service Team to double check that your flowers are on their way here.

Note: Tracking is generated for a Bouq once it’s picked up by the carrier. Domestic farm Bouqs are picked up the night before delivery while international farm Bouqs are picked up about 4-5 days prior to the delivery date.

If your tracking page shows PENDING or "Tracking not Found" with no delivery date, Please contact Customer Care.

Check My Order Status

FedEx couriers will deliver your farm Bouqs by 8pm. Couriers will typically attempt to make deliveries to business addresses by 5pm, however, depending on their route for the day, this might not be feasible and therefore cannot be guaranteed.

Florist/same-day Bouqs should be delivered within your selected window of time. If the status of your Bouq hasn’t changed, it’s likely the florist’s courier just hasn’t updated the system yet (some make all of their updates after the delivery).

We are happy to double-check on the status of your Bouqs for you- simply send us an email here.

Your Bouq is either cut fresh from our sustainable farms or delivered on demand by one of our artisan florists.

Our farm Bouqs will arrive in branded boxes, designed to keep the flowers safe during their journey. Included in the box are flower care instructions, a gift card, a vase if ordered, and of course your flowers.

Depending on the size of the arrangement, flowers will arrive in 1 (original), 2 (deluxe), or 3 (grand) bunches inside the box. Simply trim and arrange the flowers with fresh water, then watch them blossom!

They’re chopped at the farms in bud-form and packaged without water tubes to prevent early blooming. This way, you or your recipient will have them for their entire vase life.

Bouqs which are fulfilled by our florist partners will arrive in a branded, eco-friendly paper cones or a vase, if purchased. The flowers will be in full bloom and arranged with a designer’s touch.

The Bouqs Company does not require a signature, but FedEx will sometimes require that recipients sign for International shipments. If your Bouq is coming from one of our South American farms, FedEx may ask for a signature.

You also have the option to sign for the package online. To do so, use your FedEx tracking number, which can be found on your order page, and track the package on FedEx.com. Once you have located your order, select the "Sign for Package" option.

Often, with signature release, FedEx will leave the flowers if someone is not there to accept them. FedEx trusts its drivers to keep packages safe; they give them the final say on whether to leave a package or not. FedEx wants to make sure nothing happens to your Bouq if someone is not there to accept the order. You may also sign up for the FedEx Management tool to leave notes and instructions for your driver.

If the delivery is not left at the delivery address, FedEx will either try to deliver the package later in the day or the next morning. Typically, there is a door tag left at the door or delivery location that specifies the next steps of the delivery.

If they continue to have problems with the delivery, they will hold the flowers at the nearest FedEx shipping facility.

It is up to the individual FedEx driver if they leave the package at the door. If they feel it is unsafe to leave it, they will reattempt delivery at a later time.

Currently, we do not accept orders via email or phone unless you already have an established Bouqs Account with a valid credit card attached to it.

We do not take any credit card information over the phone, via email or chat for your protection.

Please do not send any credit card information via email.

Sometimes, flowers just need a little extra sun or a bit more trimming on the stems to bloom to their fullest. Other times (though it's rare) an issue they've encountered might have made it difficult for them to bounce back.

If you have any questions or concerns about your flowers, we would love to take a look! Assessing any photos you may have of your Bouq will help us best assist you in getting the beautiful Bouq that was intended.

To send us photos, you may attach them in the indicated fields of our contact form. For speedier assistance, simply start a live chat with us (Help icon on the lower right of your screen) and drop your photos into the chat box.

For the time being, you are unable to make any edits once an order has been placed. If your order has not yet prepped for shipping, then you may cancel your existing order and create a new order with the desired changes.

Before doing this, please:

Check to make sure the Bouq you want is still available for your desired delivery date (Orders must be placed by 11am PST to be eligible for next day delivery).

Check the status of the order you wish to change to make sure it hasn’t already been produced. If it has, it is too far along in the process to be cancelled.

To cancel and replace your Bouq:

Log into your Bouqs account here and navigate to "Orders" under the account icon at the top right of the screen

Navigate to your order and select “Order Details"

If your order can be canceled, a Cancel button will be available to stop the order

Your order will be canceled and refunded (please allow anywhere from 1-5 business days for the refund to process)

Place a new order

Please note that Bouqs shipping from our South American farms have longer lead times, so an order typically cannot be modified within six days of the delivery date.

If you are getting a 403 Error when trying to place an order, this usually means you are trying to place your order outside of the country.In an effort to protect your information, we have implemented a new fraud prevention platform. Unfortunately, some of our customers have had issues when trying to place orders outside of the U.S. Unfortunately, there is not currently a way to get around this error.

If you are getting an error when trying to add a new credit to your account or enter your credit card info when placing an order this is due to your new fraud prevention system.Unfortunately, some of our customers have had issues adding a new card which we are currently looking into. We've found that customers using Paypal are not experiencing this issue, if that's an option for you for regular orders. If you are setting up a subscription, you will not be able to use PayPal.

If you have an existing subscription and are running into a payment error, please contact support.

We are unable to provide more details at this time but we assure you that we're on it!

We get it, sometimes there’s only so many emails you can keep up with. You can either click on the “Unsubscribe” link at the bottom of your emails or simply send the request to our customer support team here to no longer receive promotional emails.

You will still receive email notifications about your purchases so you can stay updated with your order.

We’re sorry you’ve changed your mind but understand things come up.

If your Bouq is being prepped, has shipped, or has been delivered it cannot be cancelled. However, if your flowers haven’t begun prepping at the farms, you’ll be able to cancel your order and receive a full refund with just a few clicks.

To cancel an order:

Log into your account

Hover over theorange silhouette

Select "Orders" to view the status of your current order

If the status is "Sent To Farm" you can proceed with cancellation byselecting "View Details" next to the Bouq, then click Cancel.

Your order will be cancelled and refunded. Please allow 3-5 business days for the refund to post to your account.

Please Note: If you checked out as a Guest, you will not be able to view your order history. Please contact customer service for assistance.

Currently, we ship to all 50 United States. We currently do not ship to Puerto Rico, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, or APO/FPO addresses.

Bouqs created at our farms will ship to any U.S. zip code by FedEx, Tuesday- Saturday.

Bouqs created by our florists are delivered to addresses within their delivery range, typically 7 days of the week. When you select a florist Bouq, you’ll be prompted to enter the delivery zip code before continuing to confirm if our partner in the area is available.

Shipping should operate the same way in Hawaii and Alaska as for continental states however, due to limited carrier availability, deliveries might take a little longer and some Bouqs and plants might not be available for delivery.

Orders placed through your Bouqs account can be viewed in your Order History.

View your orders either by hovering over the profile icon in the upper right-hand corner of your screen and selecting 'Orders' from the drop down menu, or by clicking on your Order History.

Bouqs subscriptions offer flexibility, so if you're hands on, you can choose the next Bouq to be shipped from your selected collection and if you'd like, you can even switch between collections. Of course you can also simply choose your collection and we'll do the rest!

Our subscriptions offer three collections for you to choose from. They are all shipped freshly cut from our South American farms and offer unique flower compositions.

The Classics collection is composed of Bouqs that have single focal flowers and include roses, lilies, daisies, alstromeria, sunflowers, carnations, and calla lilies.

Our Roses collection features an array of single and multicolored Bouqs filled with roses.

The Farmer's Market collection features Bouqs that have earthy blooms like hydrangeas, roses, sunflowers and ranunculus, among others. This collection includes both single and mixed flower Bouqs.

A Bouqs subscription makes life easier and gets you the best price possible (20\% savings and free shipping!) on farm-fresh flowers. Whether you want flowers delivered regularly to yourself or to someone else as a gift, our flexible service allows you to customize many aspects of your deliveries including:

Where your flowers are delivered

How often flowers arrive, anywhere from once a week to once every 2 months

Your preferred designer collection (maybe you want the heartiest volcano roses or maybe you prefer the best seasonal variety at the farms).

About one week before your flowers ship you will receive an email preview of your next delivery. If everything looks good, you’re set. If you want to change the Bouq or skip a delivery, you can do it all with just a few clicks.

Bouqs subscriptions are not set for a specific duration and will continue until you cancel.You can cancel when you'd like, for any reason. We hope you’ll stay, but we don’t make it hard to leave.

To create your subscription, click here.

If you'd like to schedule ahead but prefer toonly set updeliveries for special occasions or specific dates, you can still receive our best price. Learn about our Scheduler here.

To log into your Bouqs account:

Visit our homepage

Click the orange silhouette

Click the Log In button

Enter your log in credentials

You’re in!

We would love for you to stay so we can provide you with delightful flowers. However, we understand if you must go for the time being.

To remove your information from our system, please contact our Customer Support team here.

We always want the arrival of our flowers to delight recipients. At times, they might arrive without a note or signature from the sender, which can understandably beg some questions.

If you’ve received a Bouq anonymously, you may contact our customer support team to look into the order. In cases where the sender intended for a note to be included, we’ll be happy to pass the message along. If the sender did not include a note with their order, we must adhere to our privacy policy and therefore, will not be able to relay any information about the sender.

Bouqs offers free shipping on orders over $100* or orders placed through our Subscription or Never Forget Scheduler services.

For all other orders, there is a $12 fee per Bouq for customers who have a registered account on Bouqs.com. Guests who checkout without an account will see an $18 delivery fee.

An additional $9 will be charged for Saturday delivery. (This includes Subscription orders when you choose a Saturday Delivery date)

Some Promotions will include a different shipping charge that may be different than the $12 shipping fee. Please see specific promotion's landing page for applicable fees.

*Orders must be over $100 and can include the cost of a vase(s). However, this excludes taxes and existing delivery fees. If using a promo code, the order total must be over $100 after the discount has been applied.

Currently, your subscription will be set up with notifications being sent to your email address. You may forward the notifications you receive to your recipient. We also recommend informing your recipient of the delivery frequency so they’ll know when to look forward to fresh Bouqs!

We understand the sensitivity of these occasions and want to ensure a seamless delivery of your sympathy arrangement.

Due to our Bouqs arriving in bud form and not arranged, we recommend sending them to the home address of the family or to someone who can hand deliver them to the funeral. We cannot guarantee that the funeral home will provide the courtesy of arranging the flowers. We also recommend delivery at least a day before the service to allow time for the blooms to open and to ensure that they arrive on time as the orders will be delivered via FedEx and do not have a set a time of delivery.

If you'd prefer to send an arranged Bouq, we recommend you select a Same Day artisan arrangement. Click here to check availability in your area

When selecting a delivery date, you may see certain dates that are grayed out or unavailable. This indicates a constraint on either:

Delivery days: We do not deliver on Sundays or most major holidays and have limited deliveryon Mondays.

Processing time: The farms require a certain number of days to process an order depending on whether they are domestic or international.

Inventory: The farms might be unable to fulfill a Bouq for a particular delivery date if the flowers are low in stock during the necessary preparation and packing days.

For artisan florist/same day orders, the courier will deliver to the receptionist, if available. They will try to contact the recipient at delivery.We cannot guarantee they will be delivered directly to patients or staff.

All no rush/next day orders are shipped via FedEx/UPS. The drivers will typically deliver to mailing rooms or shipping docks. We cannot guarantee they will be delivered to directly to patients or staff. We recommend sending to a loved one that can hand deliver your Bouq to the recipient.

No orders can be delivered to patients or staff in the ICU.

Please check with the hospital for their delivery protocol before ordering.

We wish we could offer these highly coveted beauties all year round, but unfortunately, peonies are very seasonal flowers so due to their high demand and seasonality, we only have peonies for a short time.

A great alternative to peonies are garden roses which can be found on our website here.

To ensure a customized experience, you are able to edit both your overall Subscription Settings and individual Subscription order details.

Please note that any changes you make will not apply to the first order in your subscription. If you need help with your initial order, please contact Customer Service.

Updateoverall subscription settings

Log into your Bouqs account and click "Manage Subscription."

You will see your Subscription Dashboard with the next delivery as well as Subscription Overview, Recipient and Payment Information. If you have multiple subscriptions, select the one that you'd like to manage then you will be directed to your Dashboard.

Visit the "Settings" tab to make updates.Here, you may change the:

Flower Collection

Bouq Size

Changes made here will apply to all unconfirmed future deliveries.

Updateindividualsubscriptionorders:

An email with the details of your upcoming orderwill be sent prior it processing to allow you time to make any changes that you'd like.

You may make edits to future order(s) within your subscription as long as it hasn’t confirmed/started packing at the farm. If it is too late to make changes, options will not be selectable.

Log into your Bouqs account and click "Manage Subscription."

You will see your Subscription Dashboard with the next delivery as well as Subscription Overview, Recipient and Payment Information.If you have multiple subscriptions, select the one that you'd like to manage then you will be directed to your Dashboard.

Visit the "Deliveries" tab to make updates.Here, you may change the:

Bouq

Delivery Date

Recipient

Bouq Size

Gift Note

Vase

You may also skip your delivery, if for example, you plan on being out of town during the intended delivery date.

Be sure to select "Save Changes" when you are satisfied with the updated information.

These changes will only affect the specific order that you've selected.

**Unfortunately at this time, the frequency of your deliveries cannot be changed within a subscription. To change your delivery frequency, please cancel the original subscription, then create a new one with your desired preferences.**

Did you take advantage of our limited time offer of 30\% off your one-time purchase if you sign up for a subscription? See below for details!

Your first order receives 30\% off, one-time only

Going forward, you’ll get original size farm-fresh flowers monthly with 20\% Off + FREE Shipping ($36/month)

Customize recipient, date, size, or flowers after check out

Skip a delivery or cancel any time*

Added VIP Perk!15\% off regular, one-time orders (flowers, gifts, plants included!)allthe time

SAVE EVERY TIME.

No middlemen.We pass the savings onto you.20\% off and free shipping every subscription order.

ONLY THE BEST BLOOMS.

Fresh cut flowers sourced directly from eco-friendly farms, so they last longer.

ON YOUR SCHEDULE.

Customizable dates, worry-free delivery. Edit, skip, or cancel anytime.

Your subscription service will automatically renew on a monthly basis and you will be charged discount subscription pricing using the payment method provided. You may cancel your membership at anytime online, subject to fees before the 1stdelivery.

*Please note, if you cancelbefore your first subscription order (not the one-time order with 30\% off applied!), you will be charged $36. The $36 charge will be converted into a gift card that can be redeemed on the site. Canceling any time after your first subscription order will not result in a charge

If you weren't able to find an answer to your question in our FAQ section, we are here to help!

You can chat with us by clicking the widget on the bottom right of the screen, from 6AM - 5PM, 7 days a week.

You can call us at 888-320-2687, from 6AM - 5PM PST Monday through Friday.

You can reach us via email here from 6AM - 7PM PST Monday through Friday and 6AM - 6PM PST Saturday and Sunday.

For care instructions specific to your flowers, please visit our Flower Care page.

General Tips:

Because our flowers come straight from the source and are minimally handled, they will often arrive in bud form. At first, they may appear pretty green, small, floppy, and even sometimes might look dead but are really just dehydrated. This is totally normal!

By following the care instructions on the box, your Bouq will bloom open beautifully; clip the stems, pull off most of the outside leaves, place them in water, and watch them come into their own. A few best practices:

Ensure your vase is the right height for the flowers

Trim off 1 inch of the stem at a 45 degree angle

Flowers with thick stems (like Tulips and Calla Lilies) absorb water quickly, so don't overfill the vase- 2 inches of water is all you need!

Sunflowers will arrive closed, but perk up quickly with the right amount of sun

Change the water every two days

Avoid these mistakes with your fresh flowers

Please note that Plants currently CAN NOT be shipped to Hawaii or Alaska.

Shipping Note: Guaranteed delivery by date selected at checkout, but could arrive up to 2 days sooner.

For care instructions specific to your flowers, please visit our Plant Care page.

Air Plants:

WATER:Mist plants with water once a week. Plants do not like to sit in a wet base, and are sensitive to sitting moisture. Plants will begin to dull in color if they become overly dry.

LIGHT:Display in medium to bright, indirect sunlight, or in a place they will receive at least 8 hours of medium to bright artificial light.

TEMPERATURE:60-80F. Do not expose to extreme temperatures. Keep away from air conditioning or heating vents.

FERTILIZER:Plants will survive without any fertilizing; however, you can mist or soak with a solution of balanced houseplant food at a recommended strength once a month during the growing season.

Cactus:

WATER:Allow soil to dry between watering. Do not allow standing water in pot or tray.

LIGHT:Display in sunny areas near a window, or in a place it will receive 8 hours of bright artificial light.

TEMPERATURE:These plants tolerate a wide range of temperatures from 60-90F. Keep away from air conditioning or heating vents.

FERTILIZER:Apply a balanced houseplant food once every other month at strength during warm seasons.

Succulent:

WATER:Allow soil to dry between watering. Succulents can tolerate very dry conditions. Do not allow standing water in the pot or tray.

LIGHT:Display in bright artificial light or near a window in indirect sunlight. In mild climates, succulents can grow on an outside porch without direct sunlight.

TEMPERATURE:These plants tolerate a wide range of temperatures from 40-90F. Do not allow to freeze and keep away from air conditioning and heating vents.

FERTILIZER:Apply balanced houseplant food once every other month at strength during warm growing seasons.

Gardenia:

Temperature

Ideally likes 60-80 degrees. Tolerates 33 - 95 degree F.

Light

Bright light, but not full sun. Light shade. Indoors high light is important for flower development.

Water

Only when the top of the soil feels dry. Add water until it runs through the pot and then drain well. Overly wet or overly dry may cause bud-drop.

Replanting Gardenia:

Gardenias can be repotted into larger containers or planted in the ground in the spring or fall time. If planted outside, dig a hole only as deep as the root ball and 2 to 3 times as wide. Carefully remove the plant from the container and set it in the hole. Fill the hole half full with soil, then water it well to settle the soil and eliminate air pockets. Let the water drain, then fill the remainder of hole with soil and water thoroughly.

Lavender Plants:

WATER:Only water when the soil is dry and allow it to dry out between waterings as the roots cannot sit in soggy conditions. However, if the leaves are limp it means you need to water it more.

LIGHT:Lavender plants want to sunbathe and get hot and dry. Display them in a place they will receive at least 8 hours of direct sunlight light.

TEMPERATURE:Keep out of cold temperatures and make sure it gets plenty of sun.

FERTILIZER:Fertilizer will be needed with lavender grown in containers. A handful of compost will work every 6 months or so.

Oregano:

Temperature

Ideal 50-75 F. Tolerates -20 to 80F.

Light

High light indoors. Full sun outdoors.

Water

Moderate

After care:

Ok to cut back to keep plant tidy and to induce growth of new leaves.

Sansieveria(Snake Plant)

Light:Snake plants are very hardy options that are easy to care for. While they can withstand full sun and handle low light, indirect sunlight is ideal for a snake plant.

Water:Snake plant can easily rot so make sure the soil is well-drained and don’t water it too much (especially in winter). Allow the soil to dry in between waterings. As they originate from arid deserts, these plants do well in sandier soils.

Temperatures:Conditions ranging from 55 85 are fine for sansevieria, however, they prefer warmer temperatures. Temperatures below 50 can cause them harm.

Toxicity:While the toxicity levels are low, it’s safest to keep pets away from your plant. It can cause excessive salivation, pain, nausea, vomiting, and diarrhea.

Pests and Problems:Although it is easy to grow, there are still a few problems you may come across. Overwatering and exposure to cold are the key culprits. These hardy plants have few insect problems, however, it can become infested with mealybugs and spider mites. As these pests suck sap from the leaves, they cause small wounds and leaf shedding. You can dab mealybugs with alcohol as a control method. Spider mites can be eliminated by washing the leaves and increasing humidity around the plant.

Jasmine:

Light:Jasmine plants like bright sunlight, so if the plant is indoors, make sure that it is getting sunlight for up to four hours a day.

Water: Jasmine plants need a lot of water, especially when they are in bloom. It is best to always keep the soil slightly moist. The plants should be watered on a weekly basis, but if the soil becomes dry before that, water the plant early.

Temperature: Jasmine plants are able to handle hot and humid temperatures, but they will not survive cold, winter temperatures. Try tokeep the temperature between 60 to 75 degrees Fahrenheit.

Fertilizer: Jasmine plants should be fertilized at least twice a year, but during the growing season of spring and summer, liquid fertilizer can be fed to the plant every few weeks.

Ivy:

Light: Ivy plants like bright indirect light;direct sun burns their leaves.

Water: Allow the top 25-30\% of the soil to dry out before watering. Ivy plants die because they are over-watered. Crispy leaves indicate over-watering not under-watering.

Temperature: Ivy plants can grow in temperatures between 45-80 but they do prefer a consistent temperature.

Fertilizer: Feed every two weeks in the spring and summer with a basic houseplant food diluted to 1/2 the recommended strength. Fertilize monthly in the fall and winter.

Zebrina Plant:

Light: Medium light is sufficient to keep this plant alive and growing. Make sure not to deprive it too much or it might lose the leaf coloration. A location that gets at least some direct sunlight is great, though it’s best to prevent full afternoon sun.

Water: Allow the soil to dry completely between waterings, then water deeply. Do not water directly into the crown of the plant. Doing so may encouragerotting of the steams and roots.

Temperature: Does well in room temperatures ranging from 55 degrees to 75 degrees.Fahrenheit.

NOTE:Zebrinas will achieve the most vibrant, bright colors in high, bright indirect light and at consistently warmer temperatures.

Fertilizer: If desired, use a general liquid houseplant fertilizer two times monthly.

Your subscription Bouqs will each be discounted 20\% from the standard retail price and includes free shipping. Payments will made automatically through the credit card saved in your subscription profile when the next Bouq in your queue confirms or begins packing at the farm (within about a week of its delivery date).

The price of your Subscription Bouq will vary based on the size arrangement that you choose.

We’re truly sorry about any flowers that may have arrived in less than perfect condition. This certainly is not the experience we strive to provide.

If a significant number of your flowers can’t thrive, please reach out to us with photos (if possible) and we’ll do our best to make things up to you.

We accept Visa, MasterCard, American Express, Google Pay and PayPal for payment.

You may save your credit card to your account for convenience by going to Accounts > Payment Methods.

Of course, you may also use any promotional credits issued to your Bouqs account. Valid promotional credits can be viewed in your Payment Methods section.

Subscription Payments: For subscriptions, we are currently only accepting credit card payments.

Firstly, we sincerely apologize for the late delivery of your Bouq. We know timing is oftentimes just as important as the flowers themselves and when we miss the mark, we need to make things right.

Please note that FedEx delivery times are 5PM for orders labeled as Business/Work address and 8PM for home addresses.

If your Bouq is coming from a farm, you may track it to view its updated delivery date. Since we pack our flowers to endure a long transit, chances are they’ll arrive in prime condition even with a 1-2 day delay. Of course, they’ll need water and care according to the instructions packed with them, but within a few hours to a couple days, your flowers should be looking vibrant and cheerful.

Your Package may be held by FedEx if they feel it is unsafe to the leave the package or they are unable to access the delivery location.

Please contact us so we can provide a resolution that best suits your situation and needs.

At first this might be alarming but as many of our flowers ship directly from the source, it is expected that they will arrive a bit tired and thirsty from their trip but they will bounce back with your care.

For care instructions specific to your flowers, please visit our Flower Care page.

If after 2 days of following the care instructions your flowers haven't begun to perk up and look their best, please reach out to us with photos (if possible) so we can make things right!

While we do not sell gift cards, our most popular gift, a Bouqs Subscription, is always available. You can learn more about the gift that keeps giving here.

We also offerBouqs bundled with various items ranging from candy to jewelry. These items change often to keep it fresh (like our flowers). You can see what's currently available here !

We do our best to package our flowers so they can safely go along their journey. If your flowers appear a bit wilted or thirsty, following the care instructions included with them will typically bring them back to life within 1-2 days.

If there are broken stems in your Bouq or a damaged vase that resulted in less than adequate fulfillment, please contact us as soon as possible. Providing photos will help us best assist.

Our farms avoid pesticides as much as possible, especially non-natural chemicals.

Beneficiaries are often used instead of any chemical treatment; for example ladybugs eat aphids, which eat roses.

That being said, we cannot guarantee that your flowers are organic and we would never recommend that you ingest the petals.

We have eliminated all the unnecessary up-sells to bring you a simple, authentic ordering experience without any hidden fees.

Bouqs works exclusively with farms that are independently certified by 3rd party agencies such as Veriflora and The Rainforest Alliance, as being sustainable and eco-friendly.

Our partner farms provide services like living wages, childcare, healthcare, and adult education for their workers. Read more here.

If you'd like to remove the optional vase and not add it to your basket:

-Click the vase that is pre-selected

-Select "Remove" in the pop up window

-Add your Bouq to the basket

Once the vase is successfully removed, you will not see one selected in your cart.

If you’ve ordered from the Bouqs before, you can share the love with friends and family by sending them 30\% off their first purchase here.Once your referral makes their purchase, you’ll receive a discount code for 30\% off your next Bouq via email.

It’s a win-win!

Our same-day/florist Bouqs are arranged to follow a theme. Each will be uniquely handcrafted by our florist partner nearest the delivery address. Using their freshest blooms, they'll create a one-of-a-kind arrangement that relays the same sentiment as the examples on our site. Please notethat flower types and design will vary based on the local Artisan Florist's interpretation of the theme chosen.

Our no rush Bouqs are cut to order by our farmers who grow the flowers seen in our photos. Because nature is never predictable, these Bouqs may vary in color and shade from what is seen on our website.

Please note that Bouqs with the word "choice" in their name (Farmer's Choice, Grower's Choice, Designer's Choice) will each be a unique arrangement based on the freshest flowers available.

If you are disappointed by your flowers, we'd like to hear from you. Send us a message and please include a photo if possible so we can best assist and monitor the incident for quality assurance.

Unfortunately, we aren't able to process international credit cards. In lieu of using aninternational card, you may use Paypal or Google Pay to complete your purchase for standard orders.We accept PayPal and Google Pay on all orders with the exception of our subscription service.

Different flowers naturally have differinglifespans in the vase. With proper care, our farm flowers will usually last between 5-7 days. However, we have seen some Bouqs last up to two weeks! For care instructions, please click here.