49
NPS
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The Breakers Palm Beach
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About The Breakers Palm Beach's Brand
As one of America’s most iconic resorts and synonymous with the Palm Beach luxury lifestyle, The Breakers is a spectacular, 140-acre oceanfront destination celebrated for its gracious service, unparalleled seaside glamour and world-class amenities. Founded in 1896 by magnate Henry M. Flagler, and still in the hands of his heirs today, this legendary, Italian Renaissance-style hotel continues to thrive as an independent property. Along with being recognized as an award-winning workplace, The Breakers has earned numerous accolades for its social impact on the environment, community and team member well-being. A 2026 Fortune 100 Best Companies to Work For® by Great Place To Work® and Fortune Magazine®, We’re always searching for dynamic individuals to join the team—view our available positions, and apply online: www.thebreakers.com/careers From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
The Breakers Palm Beach NPS
The Breakers Palm Beach's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether The Breakers Palm Beach's customers would recommend using the product based on a scale of -100 to 100.
The Breakers Palm Beach Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
The Breakers Palm Beach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jul 2023 50 | Jul 2023 | 50 |
Sep 2023 66 | Sep 2023 | 66 |
Dec 2023 25 | Dec 2023 | 25 |
Jul 2024 40 | Jul 2024 | 40 |
Apr 2025 49 | Apr 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Breakers Palm Beach Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Breakers Palm Beach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Breakers Palm Beach Product Quality
3.8/5
The Breakers Palm Beach has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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The Breakers Palm Beach Product Information
The Breakers Palm Beach’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://thebreakers.com
- Company Size
- 1,001-5,000 Employees
Industry
Hospitality
The Breakers Palm Beach Pricing
The Breakers Palm Beach ROI & Value For Money
4/5
The Breakers Palm Beach has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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The Breakers Palm Beach Customer Satisfaction (CSAT)
The Breakers Palm Beach Customer Satisfaction (CSAT) Score
67 / 100
The Breakers Palm Beach has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Breakers Palm Beach Customer Service
4.2/5
The Breakers Palm Beach has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About The Breakers Palm Beach's Customer Service
Address
1 South County Rd., Palm Beach, FL 33480
Website
https://thebreakers.com
Phone Number
(561) 655-6611
The Breakers Palm Beach's Social Links
The Breakers Palm Beach as an Employer
4.9/5
The Breakers Palm Beach has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Breakers Palm Beach scored a 49 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of The Breakers Palm Beach would recommend the brand to a friend. ENPS measures how likely The Breakers Palm Beach employees would recommend working at The Breakers Palm Beach to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 82% | Promoters |
|---|---|
| 13% | Passive |
| 5% | Detractors |
