100
NPS
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The Buck Institute
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About The Buck Institute's Brand
An independent biomedical research institute devoted solely to research on aging and age-related disease.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
The Buck Institute NPS
The Buck Institute's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The Buck Institute's customers would recommend using the product based on a scale of -100 to 100.
The Buck Institute Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The Buck Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Buck Institute Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The Buck Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Buck Institute Product Quality
4/5
The Buck Institute has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Buck Institute's overall Product Quality score rated by its users and customers.
The Buck Institute Product Information
The Buck Institute’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://thebuck.org/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
The Buck Institute Pricing
The Buck Institute ROI & Value For Money
4.5/5
The Buck Institute has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Buck Institute's overall ROI score rated by its users and customers.
The Buck Institute Customer Satisfaction (CSAT)
The Buck Institute Customer Satisfaction (CSAT) Score
100 / 100
The Buck Institute has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Buck Institute Customer Service
4.5/5
The Buck Institute has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Buck Institute's overall Customer Service score rated by its users and customers.
About The Buck Institute's Customer Service
Address
8001 Redwood Blvd, Novato, CA
Website
http://thebuck.org/
Phone Number
(415) 209-2000
The Buck Institute as an Employer
3.0/5
The Buck Institute has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
The Buck Institute scored a 100 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of The Buck Institute would recommend the brand to a friend. ENPS measures how likely The Buck Institute employees would recommend working at The Buck Institute to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
