-100
NPS
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The Buffalo News
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About The Buffalo News' Brand
The Buffalo News is a news portal. They are the Western New York's top rated news sourc
Brand at a Glance
87%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
The Buffalo News NPS
The Buffalo News's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Buffalo News's customers would recommend using the product based on a scale of -100 to 100.
The Buffalo News Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Buffalo News NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Buffalo News NPS by Ethnicity
The Buffalo News's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
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100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
The Buffalo News NPS by Age
The Buffalo News's NPS was rated -100 points by customers ages 66+ on Comparably.
The Buffalo News NPS by Usage
The Buffalo News's NPS was rated -100 points by customers who have used The Buffalo News's products/services for Over 10 Years.
-100
-50
0
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100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
The Buffalo News Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of The Buffalo News users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Buffalo News Customer Loyalty Score by Ethnicity
The Buffalo News's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
The Buffalo News Customer Loyalty Score by Age
The Buffalo News's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Buffalo News.
0
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40%
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100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
The Buffalo News Customer Loyalty Score by Usage
The Buffalo News's Customer Loyalty score was rated 100% by customers who have used The Buffalo News's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Buffalo News Product Quality
2.7/5
The Buffalo News has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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The Buffalo News Product Information
The Buffalo News’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.buffalonews.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into The Buffalo News Product Quality
The Buffalo News's Product Quality score was rated highest by customers ages 66+.
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Ranked The Buffalo News Product Quality the Highest
The Buffalo News Product Quality Score by Ethnicity
The Buffalo News's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Buffalo News.
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
The Buffalo News Product Quality Score by Age
The Buffalo News's Product Quality score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Buffalo News.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
The Buffalo News Product Quality Score by Usage
The Buffalo News's Product Quality score was rated 2.3 stars by customers who have used The Buffalo News's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Buffalo News Pricing
The Buffalo News ROI & Value For Money
2.6/5
The Buffalo News has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into The Buffalo News ROI
The Buffalo News's ROI score was rated highest by customers ages 66+.
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Ranked The Buffalo News ROI the Highest
The Buffalo News ROI Score by Ethnicity
The Buffalo News's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Buffalo News.
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
The Buffalo News ROI Score by Age
The Buffalo News's ROI score was rated 2.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Buffalo News.
0
1
2
3
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| Summary | Age | Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
The Buffalo News ROI Score by Usage
The Buffalo News's ROI score was rated 2.1 stars by customers who have used The Buffalo News's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Buffalo News Customer Satisfaction (CSAT)
The Buffalo News Customer Satisfaction (CSAT) Score
60 / 100
The Buffalo News has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Buffalo News Customer Satisfaction
The Buffalo News's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked The Buffalo News Customer Satisfaction the Highest
The Buffalo News Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Buffalo News' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Buffalo News.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
The Buffalo News Customer Satisfaction Score by Age
The Buffalo News's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Buffalo News.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
The Buffalo News Customer Satisfaction Score by Usage
The Buffalo News's Customer Satisfaction score was rated 67 points by customers who have used The Buffalo News's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Buffalo News Customer Service
2.5/5
The Buffalo News has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About The Buffalo News's Customer Service
Address
Buffalo, NY
Website
http://www.buffalonews.com
Phone Number
(800)777-8640
Quick Insights into The Buffalo News Customer Service
The Buffalo News's Customer Service score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked The Buffalo News' Customer Service score.
Ranked The Buffalo News Customer Service the Highest
The Buffalo News Customer Service Score by Ethnicity
The Buffalo News's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Buffalo News.
0
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40
60
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
The Buffalo News Customer Service Score by Age
The Buffalo News's Customer Service score was rated 2.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Buffalo News.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
The Buffalo News Customer Service Score by Usage
The Buffalo News's Customer Service score was rated 2.1 stars by customers who have used The Buffalo News's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Buffalo News as an Employer
Consumer vs. Employees
The Buffalo News scored a -100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of The Buffalo News would recommend the brand to a friend. ENPS measures how likely The Buffalo News employees would recommend working at The Buffalo News to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
