83
NPS
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The Chartis Group
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About The Chartis Group's Brand
The Chartis Group (Chartis) is a national advisory services firm dedicated to the healthcare industry.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
The Chartis Group NPS
The Chartis Group's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether The Chartis Group's customers would recommend using the product based on a scale of -100 to 100.
The Chartis Group Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
The Chartis Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Aug 2023 66 | Aug 2023 | 66 |
Jan 2024 75 | Jan 2024 | 75 |
Sep 2024 80 | Sep 2024 | 80 |
Jan 2025 83 | Jan 2025 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Chartis Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Chartis Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Chartis Group Product Quality
4.1/5
The Chartis Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock The Chartis Group's overall Product Quality score rated by its users and customers.
The Chartis Group Product Information
The Chartis Group’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.chartis.com/
- Company Size
- 201-500 Employees
Industry
Tech
Small Business Services
The Chartis Group Pricing
The Chartis Group ROI & Value For Money
4.1/5
The Chartis Group has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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The Chartis Group Customer Satisfaction (CSAT)
The Chartis Group Customer Satisfaction (CSAT) Score
100 / 100
The Chartis Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Chartis Group Customer Service
5/5
The Chartis Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Chartis Group's overall Customer Service score rated by its users and customers.
About The Chartis Group's Customer Service
Address
29 Commonwealth Avenue, 10th Floor, Boston, MA
Website
http://www.chartis.com/
The Chartis Group as an Employer
2.9/5
The Chartis Group has a 2.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
The Chartis Group scored a 83 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of The Chartis Group would recommend the brand to a friend. ENPS measures how likely The Chartis Group employees would recommend working at The Chartis Group to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
