The Cigna Group Employee Reviews
Out of 351 The Cigna Group employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping The Cigna Group improve their work culture. The IT team, with 100% positive reviews, reports the best experience at The Cigna Group compared to all other departments at the company. The Finance team offered the most constructive feedback, with 33% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
They need to get better at everything
Response to concerns since thry do surveys but never follow up
Communication during emergencies. I haven’t been able to get a hold of anyo
Engagement with, recognition of and growth opportunities for the lower salary employees.
There needs to be a leadership team in place that actually has knowledge of what it is that they are managing and what their team does. You can’t expect to hire adequate sales team members if you are not proficient in sales yourself or as a sales manager. This is why attrition is so hi
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The workload and demand is so high that salaried employees are stressed over taking time out of work to address a childcare or health issue because they won't get their work done. It makes you feel like you have no value. It's hard to compensate that.
Comoensation should be based on employees personal performance not the team
As a result of the Return to Office, I engaged a recruiter. He indicated I am 20% below market value.
Review from Finance Dept
Meet market values for technology workers.
Train managers to understand employees
What do your coworkers need to improve and how could you work together better?
The Coworkers are great they provide help
This is not a major area of issue i would complain here. But expect seas of half hour meetings that could have been half a paragraph in an email
There is very little team commodity. All the meetings are quiet as if people are scared to talk. People are talked down to like they are garbage. Therefore it’s not a friendly environment. Sales jobs need to be UPBEAT, it’s a completely dead zone at all meeti
Review from Operations Dept
We don’t know each other outside of work. We all work from hom
What needs to change to make the company culture better?
Eliminate the new Return to Office Policy - although they won't.
Review from Finance Dept
Pay living wage and better health benefits
The whole company needs an entire facelift. We need to hire the right people and train the ones that we have that have the potential and only need to learn the proper skill set in sales. “Sales” in general are hard & not made for everyone and attrition is so high because they are only filling se
Review from Operations Dept
What would you improve about your company's interview process?
Be more organized with procedures
Take into account coworkers thoughts on the rep looking to work on the team.
I would presume that once you are in the company and apply for the new position I would hope they would do a preliminary interview so we can have face to face conversation irrelevant of experience or position. I have applied for multiple positions but no one has even interviewed me.
Review from Customer Support Dept
What's going wrong and how can it be improved?
When you treat your employees poorly and pay them worse (with seemingly large promised salaries with lies about raises and bonuses-that salary is just an illusion) you het what you pay for. Customers WILL SUFFER as a result of incompetent staff being the only ones who stay
No one wants to talk to us because we come off as a sales call and they don’t care whether or not it saves they money or are from their insurance company. No one wants to talk to a salesman. Especially when cold called. Real sales should not come off as sales. This needs to be taug
Review from Operations Dept
Patients all say the same thing- mo accountability. Everyone says they will call back and never do. They have a lacknof trust in our company. They do not like our processes and feel they need to improve.
giving us more responsibilites and work every day without any help or compensation
Review from Operations Dept
i only wish that i could work from home and right now i'm still in office
Review from Customer Support Dept
What would you most like to see improved at your company?
Higher compensation
Review from Customer Support Dept
We need better leaders and training of the leaders we have.