The Cigna Group Employee Reviews
Out of 351 The Cigna Group employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping The Cigna Group improve their work culture. The IT team, with 100% positive reviews, reports the best experience at The Cigna Group compared to all other departments at the company. The Finance team offered the most constructive feedback, with 33% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Many good skip level meetings to engage with employees. Always available to assist
Posted 13 days ago
They're action-oriented. They take our mission seriously.
The supportive environment! Take care/Self Care is our motto!
Purposeful and cares about our members
Diversified with one black and 2 women
Review from IT Dept
What does the leadership team need to get better at?
They need to get better at everything
Response to concerns since thry do surveys but never follow up
Communication during emergencies. I haven’t been able to get a hold of anyo
Engagement with, recognition of and growth opportunities for the lower salary employees.
There needs to be a leadership team in place that actually has knowledge of what it is that they are managing and what their team does. You can’t expect to hire adequate sales team members if you are not proficient in sales yourself or as a sales manager. This is why attrition is so hi
Review from Operations Dept
What is the best part about your compensation package?
I feel valued for the work I do. I'm paid well, and my schedule working from home is pretty flexible. I'm lucky enough to not be mandated to go into an office.
The pay is WILDLY a lot! lol
Annual salaries are above average and the annual bonuses are really good!
I worked at Cigna for eight years and left for seven years. When i was rehired I started at my 8 years of service.
The time off is probably the best benefit
Why do you feel undervalued and what would make you feel better about your compensation?
The workload and demand is so high that salaried employees are stressed over taking time out of work to address a childcare or health issue because they won't get their work done. It makes you feel like you have no value. It's hard to compensate that.
Comoensation should be based on employees personal performance not the team
As a result of the Return to Office, I engaged a recruiter. He indicated I am 20% below market value.
Review from Finance Dept
Meet market values for technology workers.
Train managers to understand employees
What are some of the best things about your team?
Cigna is full of really great people. People who are genuinely helpful and who support each other's objective and goals.
That we work as a 'team'.
I work with a great group of highly trained, highly skilled and most competent people!
We help each other way more than management does.
Our team works together to solves issues
What do your coworkers need to improve and how could you work together better?
The Coworkers are great they provide help
This is not a major area of issue i would complain here. But expect seas of half hour meetings that could have been half a paragraph in an email
There is very little team commodity. All the meetings are quiet as if people are scared to talk. People are talked down to like they are garbage. Therefore it’s not a friendly environment. Sales jobs need to be UPBEAT, it’s a completely dead zone at all meeti
Review from Operations Dept
We don’t know each other outside of work. We all work from hom
What is most positive about the culture and environment at your company?
We value a good balance - time off for preventive care, time off to volunteer, time off to care for loved ones.
Supportive, advocates for well being and growth
I am able to work from home
we try to be positive
Team support is very good
Review from IT Dept
What needs to change to make the company culture better?
Eliminate the new Return to Office Policy - although they won't.
Review from Finance Dept
Pay living wage and better health benefits
The whole company needs an entire facelift. We need to hire the right people and train the ones that we have that have the potential and only need to learn the proper skill set in sales. “Sales” in general are hard & not made for everyone and attrition is so high because they are only filling se
Review from Operations Dept
What did you like most about the interview process?
aside from the first time I was hired - as a contractor - I've never had to interview for a job at Cigna. word kind of gets around about where you might want to go next, and I'm lucky enough to have a supporting manager(s) who helped propel me to new opportunities.
speaking with the hiring manager who gave me a very clear and honest description of how things work
It was a remote job.
It was short and there were only 2 interviews.
The people were very professional
What would you improve about your company's interview process?
Be more organized with procedures
Take into account coworkers thoughts on the rep looking to work on the team.
I would presume that once you are in the company and apply for the new position I would hope they would do a preliminary interview so we can have face to face conversation irrelevant of experience or position. I have applied for multiple positions but no one has even interviewed me.
Review from Customer Support Dept
What makes you most happy at work?
working at home is a plus and the flexibility
My supervisor and Director! They are phenomenal.
The work itself, when I am not mired in wasteful and duplicative administrative tasks and actually get the chance to perform what i have trained all these years to do!
learning new skills and software. Crosstraining
Doing well and being acknowledged for doing it.
What's going wrong and how can it be improved?
When you treat your employees poorly and pay them worse (with seemingly large promised salaries with lies about raises and bonuses-that salary is just an illusion) you het what you pay for. Customers WILL SUFFER as a result of incompetent staff being the only ones who stay
No one wants to talk to us because we come off as a sales call and they don’t care whether or not it saves they money or are from their insurance company. No one wants to talk to a salesman. Especially when cold called. Real sales should not come off as sales. This needs to be taug
Review from Operations Dept
Patients all say the same thing- mo accountability. Everyone says they will call back and never do. They have a lacknof trust in our company. They do not like our processes and feel they need to improve.
giving us more responsibilites and work every day without any help or compensation
Review from Operations Dept
i only wish that i could work from home and right now i'm still in office
Review from Customer Support Dept
What do you like best about your company?
Working from home
Review from Customer Support Dept
Our mission and core values.
What would you most like to see improved at your company?
Higher compensation
Review from Customer Support Dept
We need better leaders and training of the leaders we have.