-50
NPS
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The Colibri Group
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About The Colibri Group's Brand
The Colibri Group provides learning solutions to licensed professionals who strive to be among the best in their fields.
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
The Colibri Group NPS
The Colibri Group's Net Promoter Score (NPS) is a -50 with 10% Promoters, 30% Passives, and 60% Detractors. Net Promoter Score tracks whether The Colibri Group's customers would recommend using the product based on a scale of -100 to 100.
The Colibri Group Overall NPS
| 10% | Promoters |
|---|---|
| 30% | Passives |
| 60% | Detractors |
The Colibri Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -66 | May 2022 | -66 |
Nov 2022 -75 | Nov 2022 | -75 |
Nov 2023 -80 | Nov 2023 | -80 |
Feb 2024 -51 | Feb 2024 | -51 |
Jun 2024 -43 | Jun 2024 | -43 |
Aug 2024 -50 | Aug 2024 | -50 |
Feb 2025 -55 | Feb 2025 | -55 |
Mar 2025 -50 | Mar 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Colibri Group NPS by Gender
The Colibri Group's NPS was rated 0 by Male customers on Comparably.
Male
0
The Colibri Group's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
The Colibri Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Colibri Group Customer Reviews
Out of the 2 The Colibri Group customer reviews 1 was positive and 1 was constructive. The Colibri Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The Colibri Group Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of The Colibri Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Colibri Group Customer Loyalty Score by Gender
The Colibri Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
The Colibri Group Product Quality
3.2/5
The Colibri Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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The Colibri Group Product Information
The Colibri Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.colibrigroup.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Education
Quick Insights into The Colibri Group Product Quality
The Colibri Group's Product Quality score was rated highest by Male customers.
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Ranked The Colibri Group Product Quality the Highest
The Colibri Group Product Quality Score by Gender
The Colibri Group's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Colibri Group.
Male
3.1/5
Female
N/A
The Colibri Group Pricing
The Colibri Group ROI & Value For Money
3.1/5
The Colibri Group has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into The Colibri Group ROI
The Colibri Group's ROI score was rated highest by Male customers.
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Ranked The Colibri Group ROI the Highest
The Colibri Group ROI Score by Gender
The Colibri Group's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
The Colibri Group Customer Satisfaction (CSAT)
The Colibri Group Customer Satisfaction (CSAT) Score
55 / 100
The Colibri Group has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Colibri Group Customer Satisfaction
The Colibri Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked The Colibri Group Customer Satisfaction the Highest
The Colibri Group Customer Satisfaction Score by Gender
The Colibri Group's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Colibri Group.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
The Colibri Group Customer Service
3.1/5
The Colibri Group has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About The Colibri Group's Customer Service
Address
Providence, RI
Website
http://www.colibrigroup.com/
Quick Insights into The Colibri Group Customer Service
The Colibri Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked The Colibri Group's Customer Service score.
Ranked The Colibri Group Customer Service the Highest
The Colibri Group Customer Service Score by Gender
The Colibri Group's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Colibri Group.
Male
3.5/5
Female
N/A
The Colibri Group as an Employer
Consumer vs. Employees
The Colibri Group scored a -50 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of The Colibri Group would recommend the brand to a friend. ENPS measures how likely The Colibri Group employees would recommend working at The Colibri Group to a friend.
Net Promoter Score
-50
NPS Score
| 10% | Promoters |
|---|---|
| 30% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
