-26
NPS
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The Connor Group
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About The Connor Group's Brand
Since 1992, The Connor Group has grown from $0 to more than $3.5 billion in assets. The real estate investment firm owns and operates luxury apartments.
Brand at a Glance
64%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
The Connor Group NPS
The Connor Group's Net Promoter Score (NPS) is a -26 with 33% Promoters, 8% Passives, and 59% Detractors. Net Promoter Score tracks whether The Connor Group's customers would recommend using the product based on a scale of -100 to 100.
The Connor Group Overall NPS
| 33% | Promoters |
|---|---|
| 8% | Passives |
| 59% | Detractors |
The Connor Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -27 | Feb 2024 | -27 |
Mar 2024 -28 | Mar 2024 | -28 |
Apr 2024 -31 | Apr 2024 | -31 |
May 2024 -31 | May 2024 | -31 |
Jun 2024 -29 | Jun 2024 | -29 |
Jul 2024 -30 | Jul 2024 | -30 |
Aug 2024 -24 | Aug 2024 | -24 |
Oct 2024 -26 | Oct 2024 | -26 |
Dec 2024 -24 | Dec 2024 | -24 |
Jan 2025 -27 | Jan 2025 | -27 |
May 2025 -27 | May 2025 | -27 |
Oct 2025 -28 | Oct 2025 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Connor Group NPS by Gender
Female customers rated The Connor Group's NPS 5 points higher than Male customers.
Male
-61
The Connor Group's NPS was rated -61 by Male customers on Comparably.
17%
Promoters
5%
Passives
78%
Detractors
Female
-56
The Connor Group's NPS was rated -56 by Female customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
The Connor Group NPS by Ethnicity
The Connor Group's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
Other -76 | Other | -76 |
The Connor Group NPS by Age
The Connor Group's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
The Connor Group NPS by Usage
The Connor Group's NPS was rated the highest by customers who have used The Connor Group's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -48 | Less than 1 Year | -48 |
1 to 2 Years -86 | 1 to 2 Years | -86 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
The Connor Group Customer Reviews
Out of the 2 The Connor Group customer reviews 0 were positive and 2 were constructive. The Connor Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
The Connor Group Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of The Connor Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Connor Group Customer Loyalty Score by Gender
Female customers rated The Connor Group's Customer Loyalty score 8% higher than Male customers.
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Male
57%
Yes
Female
65%
Yes
The Connor Group Customer Loyalty Score by Ethnicity
The Connor Group's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Connor Group.
53
out of 100
Caucasian
66
out of 100
Other
The Connor Group Customer Loyalty Score by Age
The Connor Group's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Connor Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 25% | 18-25 | 25% |
26-30 100% | 26-30 | 100% |
31-35 74% | 31-35 | 74% |
36-40 46% | 36-40 | 46% |
41-45 70% | 41-45 | 70% |
46-50 55% | 46-50 | 55% |
61-65 10% | 61-65 | 10% |
The Connor Group Customer Loyalty Score by Usage
The Connor Group's Customer Loyalty score was rated the highest by customers who have used The Connor Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Connor Group Customer Loyalty Score by Industry
The Connor Group's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
The Connor Group Product Quality
2.2/5
The Connor Group has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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The Connor Group Product Information
The Connor Group’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Beverage, Wine and Spirits industry rated The Connor Group's product the highest. Reviewers from the Aerospace and Aviation industry rated The Connor Group the lowest at 1.5.
- Website
- https://connorgroup.com
- Company Size
- 201-500 Employees
Industry
Commercial Real Estate
Quick Insights into The Connor Group Product Quality
The Connor Group's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked The Connor Group Product Quality the Highest
Ranked The Connor Group Product Quality the Lowest
The Connor Group Product Quality Score by Gender
The Connor Group's Product Quality score was rated 1.6 by both Female and Male customers on Comparably.
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Male
1.6/5
Female
1.6/5
The Connor Group Product Quality Score by Ethnicity
The Connor Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Connor Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
The Connor Group Product Quality Score by Age
The Connor Group's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Connor Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
The Connor Group Product Quality Score by Usage
The Connor Group's Product Quality score was rated the highest by customers who have used The Connor Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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The Connor Group Product Quality Score by Industry
The Connor Group's Product Quality score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
The Connor Group Pricing
The Connor Group ROI & Value For Money
2/5
The Connor Group has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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The Connor Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Beverage, Wine and Spirits industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from The Connor Group.
Quick Insights into The Connor Group ROI
The Connor Group's ROI score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by Other customers.
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Ranked The Connor Group ROI the Highest
Ranked The Connor Group ROI the Lowest
The Connor Group ROI Score by Gender
Male customers rated The Connor Group's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Connor Group.
Male
1.6/5
Female
1.5/5
The Connor Group ROI Score by Ethnicity
The Connor Group's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Connor Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
The Connor Group ROI Score by Age
The Connor Group's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Connor Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 3 | 26-30 | 3 |
31-35 2.2 | 31-35 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
The Connor Group ROI Score by Usage
The Connor Group's ROI score was rated the highest by customers who have used The Connor Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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The Connor Group ROI Score by Industry
The Connor Group's ROI score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
The Connor Group Customer Satisfaction (CSAT)
The Connor Group Customer Satisfaction (CSAT) Score
33 / 100
The Connor Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Connor Group Customer Satisfaction
The Connor Group's Customer Satisfaction score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers ages 61-65.
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Ranked The Connor Group Customer Satisfaction the Highest
Ranked The Connor Group Customer Satisfaction the Lowest
The Connor Group Customer Satisfaction Score by Gender
Male customers rated The Connor Group's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Connor Group.
24 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 10% | |
Very Dissatisfied | 62% |
20 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
The Connor Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Connor Group's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Connor Group.
25 / 100
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
71%
CSAT according to Other
The Connor Group's Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Connor Group.
13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
75%
The Connor Group Customer Satisfaction Score by Age
The Connor Group's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Connor Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 31-35 | 43% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 61-65 | 0% |
The Connor Group Customer Satisfaction Score by Usage
The Connor Group's Customer Satisfaction score was rated the highest by customers who have used The Connor Group's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Connor Group Customer Satisfaction Score by Industry
The Connor Group's Customer Satisfaction score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}The Connor Group Customer Service
2.2/5
The Connor Group has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Connor Group's overall Customer Service score rated by its users and customers.
About The Connor Group's Customer Service
Address
10510 Springboro Pike, Dayton, OH 45342
Website
https://connorgroup.com
Phone Number
937-434-3095
The Connor Group's Social Links
Quick Insights into The Connor Group Customer Service
The Connor Group's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked The Connor Group's Customer Service score.
Ranked The Connor Group Customer Service the Highest
Ranked The Connor Group Customer Service the Lowest
The Connor Group Customer Service Score by Gender
Male customers rated The Connor Group's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Connor Group.
Male
1.7/5
Female
1.5/5
The Connor Group Customer Service Score by Ethnicity
The Connor Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Connor Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
The Connor Group Customer Service Score by Age
The Connor Group's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Connor Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
The Connor Group Customer Service Score by Usage
The Connor Group's Customer Service score was rated the highest by customers who have used The Connor Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Connor Group Customer Service Score by Industry
The Connor Group's Customer Service score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Aerospace and Aviation industry customers.
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The Connor Group as an Employer
4.7/5
The Connor Group has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Connor Group scored a -26 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of The Connor Group would recommend the brand to a friend. ENPS measures how likely The Connor Group employees would recommend working at The Connor Group to a friend.
Net Promoter Score
-26
NPS Score
| 33% | Promoters |
|---|---|
| 8% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 67% | Promoters |
|---|---|
| 12% | Passive |
| 21% | Detractors |
