15
NPS
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The D. E. Shaw Group
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About The D. E. Shaw Group's Brand
Brand at a Glance
84%
Customer Loyalty
4.4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
The D. E. Shaw Group NPS
The D. E. Shaw Group's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether The D. E. Shaw Group's customers would recommend using the product based on a scale of -100 to 100.
The D. E. Shaw Group Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
The D. E. Shaw Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -40 | Sep 2022 | -40 |
Oct 2022 -17 | Oct 2022 | -17 |
Dec 2022 -15 | Dec 2022 | -15 |
Apr 2023 -25 | Apr 2023 | -25 |
Oct 2023 -11 | Oct 2023 | -11 |
Nov 2024 0 | Nov 2024 | 0 |
Mar 2025 9 | Mar 2025 | 9 |
May 2025 17 | May 2025 | 17 |
Jan 2026 16 | Jan 2026 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The D. E. Shaw Group Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of The D. E. Shaw Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The D. E. Shaw Group Product Quality
4.4/5
The D. E. Shaw Group has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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The D. E. Shaw Group Product Information
The D. E. Shaw Group’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.deshaw.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Financial Services
The D. E. Shaw Group Pricing
The D. E. Shaw Group ROI & Value For Money
4/5
The D. E. Shaw Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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The D. E. Shaw Group Customer Satisfaction (CSAT)
The D. E. Shaw Group Customer Satisfaction (CSAT) Score
92 / 100
The D. E. Shaw Group has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The D. E. Shaw Group Customer Service
4.1/5
The D. E. Shaw Group has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About The D. E. Shaw Group's Customer Service
Website
https://www.deshaw.com/
The D. E. Shaw Group as an Employer
Consumer vs. Employees
The D. E. Shaw Group scored a 15 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of The D. E. Shaw Group would recommend the brand to a friend. ENPS measures how likely The D. E. Shaw Group employees would recommend working at The D. E. Shaw Group to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
