-47
NPS
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The Daily Beast
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About The Daily Beast's Brand
The Daily Beast was founded in 2008 as the vision of Tina Brown and IAC Chairman Barry Diller.
Brand at a Glance
78%
Customer Loyalty
2.9/5
Product Quality
2.3/5
Pricing
2/5
Customer Service
The Daily Beast NPS
The Daily Beast's Net Promoter Score (NPS) is a -47 with 24% Promoters, 5% Passives, and 71% Detractors. Net Promoter Score tracks whether The Daily Beast's customers would recommend using the product based on a scale of -100 to 100.
The Daily Beast Overall NPS
| 24% | Promoters |
|---|---|
| 5% | Passives |
| 71% | Detractors |
The Daily Beast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -15 | Feb 2024 | -15 |
Mar 2024 -25 | Mar 2024 | -25 |
Jun 2024 -33 | Jun 2024 | -33 |
Jul 2024 -40 | Jul 2024 | -40 |
Aug 2024 -50 | Aug 2024 | -50 |
Feb 2025 -39 | Feb 2025 | -39 |
Mar 2025 -43 | Mar 2025 | -43 |
Apr 2025 -50 | Apr 2025 | -50 |
Jun 2025 -53 | Jun 2025 | -53 |
Aug 2025 -47 | Aug 2025 | -47 |
Nov 2025 -45 | Nov 2025 | -45 |
May 2026 -49 | May 2026 | -49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Daily Beast NPS by Gender
Female customers rated The Daily Beast's NPS 16 points higher than Male customers.
Male
-50
The Daily Beast's NPS was rated -50 by Male customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Female
-34
The Daily Beast's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
The Daily Beast NPS by Ethnicity
The Daily Beast's NPS was rated -37 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -37 | Caucasian | -37 |
The Daily Beast NPS by Age
The Daily Beast's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
The Daily Beast NPS by Usage
The Daily Beast's NPS was rated -83 points by customers who have used The Daily Beast's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -83 | 1 to 2 Years | -83 |
The Daily Beast Customer Reviews
Out of the 6 The Daily Beast customer reviews 2 were positive and 4 were constructive. The Daily Beast customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The Daily Beast Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of The Daily Beast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Daily Beast Customer Loyalty Score by Gender
Male customers rated The Daily Beast's Customer Loyalty score 12% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Daily Beast.
Male
82%
Yes
Female
70%
Yes
The Daily Beast Customer Loyalty Score by Ethnicity
The Daily Beast's Customer Loyalty score was rated 75% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Daily Beast.
75
out of 100
Caucasian
The Daily Beast Customer Loyalty Score by Age
The Daily Beast's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Daily Beast.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 78% | 61-65 | 78% |
66+ 87% | 66+ | 87% |
The Daily Beast Customer Loyalty Score by Usage
The Daily Beast's Customer Loyalty score was rated 100% by customers who have used The Daily Beast's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Daily Beast Product Quality
2.9/5
The Daily Beast has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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The Daily Beast Product Information
The Daily Beast’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.thedailybeast.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into The Daily Beast Product Quality
The Daily Beast's Product Quality score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked The Daily Beast Product Quality the Highest
Ranked The Daily Beast Product Quality the Lowest
The Daily Beast Product Quality Score by Gender
Female customers rated The Daily Beast's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Daily Beast.
Male
3/5
Female
3.1/5
The Daily Beast Product Quality Score by Ethnicity
The Daily Beast's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Daily Beast.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
The Daily Beast Product Quality Score by Age
The Daily Beast's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Daily Beast.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 3.2 | 66+ | 3.2 |
The Daily Beast Product Quality Score by Usage
The Daily Beast's Product Quality score was rated 3.1 stars by customers who have used The Daily Beast's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Daily Beast Pricing
The Daily Beast ROI & Value For Money
2.3/5
The Daily Beast has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into The Daily Beast ROI
The Daily Beast's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked The Daily Beast's ROI score.
Ranked The Daily Beast ROI the Highest
Ranked The Daily Beast ROI the Lowest
The Daily Beast ROI Score by Gender
Female customers rated The Daily Beast's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Daily Beast.
Male
2.1/5
Female
2.3/5
The Daily Beast ROI Score by Ethnicity
The Daily Beast's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Daily Beast.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
The Daily Beast ROI Score by Age
The Daily Beast's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Daily Beast.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
The Daily Beast ROI Score by Usage
The Daily Beast's ROI score was rated 1.9 stars by customers who have used The Daily Beast's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Daily Beast Customer Satisfaction (CSAT)
The Daily Beast Customer Satisfaction (CSAT) Score
25 / 100
The Daily Beast has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
25%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Daily Beast Customer Satisfaction
The Daily Beast's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked The Daily Beast's Customer Satisfaction.
Ranked The Daily Beast Customer Satisfaction the Highest
Ranked The Daily Beast Customer Satisfaction the Lowest
The Daily Beast Customer Satisfaction Score by Gender
Female customers rated The Daily Beast's Customer Satisfaction score 46 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Daily Beast.
20 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 30% | |
Very Dissatisfied | 40% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
The Daily Beast Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Daily Beast's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Daily Beast.
27 / 100
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
46%
The Daily Beast Customer Satisfaction Score by Age
The Daily Beast's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Daily Beast.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 25% | |||||||||||||||
| 66+ | 42% |
The Daily Beast Customer Satisfaction Score by Usage
The Daily Beast's Customer Satisfaction score was rated 33 points by customers who have used The Daily Beast's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Daily Beast Customer Service
2/5
The Daily Beast has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About The Daily Beast's Customer Service
Address
New York City, NY
Website
http://www.thedailybeast.com
Phone Number
212-314-7300
Quick Insights into The Daily Beast Customer Service
The Daily Beast's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked The Daily Beast's Customer Service score.
Ranked The Daily Beast Customer Service the Highest
Ranked The Daily Beast Customer Service the Lowest
The Daily Beast Customer Service Score by Gender
Female customers rated The Daily Beast's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Daily Beast.
Male
1.9/5
Female
2/5
The Daily Beast Customer Service Score by Ethnicity
The Daily Beast's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Daily Beast.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
The Daily Beast Customer Service Score by Age
The Daily Beast's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Daily Beast.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
The Daily Beast Customer Service Score by Usage
The Daily Beast's Customer Service score was rated 1.5 stars by customers who have used The Daily Beast's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Daily Beast as an Employer
3.8/5
The Daily Beast has a 3.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
The Daily Beast scored a -47 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of The Daily Beast would recommend the brand to a friend. ENPS measures how likely The Daily Beast employees would recommend working at The Daily Beast to a friend.
Net Promoter Score
-47
NPS Score
| 24% | Promoters |
|---|---|
| 5% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
