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NPS
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Brand Page
The Daily Journal
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About The Daily Journal's Brand
The Daily Journal is published six days a week, Monday through Friday plus a combo Weekend edition.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
The Daily Journal NPS
The Daily Journal's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether The Daily Journal's customers would recommend using the product based on a scale of -100 to 100.
The Daily Journal Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
The Daily Journal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Daily Journal Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Daily Journal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Daily Journal Product Quality
4.5/5
The Daily Journal has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Daily Journal's overall Product Quality score rated by its users and customers.
The Daily Journal Product Information
The Daily Journal’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Sports & Entertainment
The Daily Journal Pricing
The Daily Journal ROI & Value For Money
4/5
The Daily Journal has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Daily Journal's overall ROI score rated by its users and customers.
The Daily Journal Customer Satisfaction (CSAT)
The Daily Journal Customer Satisfaction (CSAT) Score
100 / 100
The Daily Journal has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Daily Journal Customer Service
4.2/5
The Daily Journal has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Daily Journal's overall Customer Service score rated by its users and customers.
About The Daily Journal's Customer Service
Address
800 S. Claremont St., Ste. 210, San Mateo, CA
Website
http://www.smdailyjournal.com/
Phone Number
(650) 344-5200
The Daily Journal as an Employer
Consumer vs. Employees
The Daily Journal scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of The Daily Journal would recommend the brand to a friend. ENPS measures how likely The Daily Journal employees would recommend working at The Daily Journal to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
