-100
NPS
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The Donaldson Group
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About The Donaldson Group's Brand
The Donaldson Group Inc. operates as an investment and full service real estate management company.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Donaldson Group NPS
The Donaldson Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Donaldson Group's customers would recommend using the product based on a scale of -100 to 100.
The Donaldson Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Donaldson Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Donaldson Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Donaldson Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Donaldson Group Product Quality
1.5/5
The Donaldson Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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The Donaldson Group Product Information
The Donaldson Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Real Estate
The Donaldson Group Pricing
The Donaldson Group ROI & Value For Money
1.5/5
The Donaldson Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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The Donaldson Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Donaldson Group Customer Service
1.5/5
The Donaldson Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About The Donaldson Group's Customer Service
Address
15245 Shady Grove Road, Suite 160, Rockville, MD 20850
Website
http://www.thedonaldsongroup.com
Phone Number
301-251-8980
The Donaldson Group's Social Links
The Donaldson Group as an Employer
2.8/5
The Donaldson Group has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of The Donaldson Group
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Donaldson Group scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of The Donaldson Group would recommend the brand to a friend. ENPS measures how likely The Donaldson Group employees would recommend working at The Donaldson Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
