-28
NPS
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The Edge Fitness Clubs
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About The Edge Fitness Clubs' Brand
Edge Fitness Clubs offer extraordinary fitness facilities, innovative programming and an energetic, friendly staff to ensure members.
Brand at a Glance
82%
Customer Loyalty
2.4/5
Product Quality
2.6/5
Pricing
2.3/5
Customer Service
The Edge Fitness Clubs CMO
The Edge Fitness Clubs NPS
The Edge Fitness Clubs's Net Promoter Score (NPS) is a -28 with 31% Promoters, 10% Passives, and 59% Detractors. Net Promoter Score tracks whether The Edge Fitness Clubs's customers would recommend using the product based on a scale of -100 to 100.
The Edge Fitness Clubs Overall NPS
| 31% | Promoters |
|---|---|
| 10% | Passives |
| 59% | Detractors |
The Edge Fitness Clubs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -23 | Nov 2024 | -23 |
Dec 2024 -28 | Dec 2024 | -28 |
Jan 2025 -26 | Jan 2025 | -26 |
Feb 2025 -24 | Feb 2025 | -24 |
Mar 2025 -26 | Mar 2025 | -26 |
Apr 2025 -27 | Apr 2025 | -27 |
May 2025 -26 | May 2025 | -26 |
Jun 2025 -26 | Jun 2025 | -26 |
Nov 2025 -28 | Nov 2025 | -28 |
Mar 2026 -26 | Mar 2026 | -26 |
May 2026 -28 | May 2026 | -28 |
Jul 2026 -28 | Jul 2026 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Edge Fitness Clubs NPS by Gender
Male customers rated The Edge Fitness Clubs's NPS 40 points higher than Female customers.
Male
-15
The Edge Fitness Clubs's NPS was rated -15 by Male customers on Comparably.
40%
Promoters
5%
Passives
55%
Detractors
Female
-55
The Edge Fitness Clubs's NPS was rated -55 by Female customers on Comparably.
16%
Promoters
13%
Passives
71%
Detractors
The Edge Fitness Clubs NPS by Ethnicity
The Edge Fitness Clubs's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
African American/Black 34 | African American/Black | 34 |
Other -56 | Other | -56 |
The Edge Fitness Clubs NPS by Age
The Edge Fitness Clubs's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
The Edge Fitness Clubs NPS by Usage
The Edge Fitness Clubs's NPS was rated the highest by customers who have used The Edge Fitness Clubs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -58 | Less than 1 Year | -58 |
1 to 2 Years -45 | 1 to 2 Years | -45 |
2 to 5 Years 39 | 2 to 5 Years | 39 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
The Edge Fitness Clubs Customer Reviews
Out of the 10 The Edge Fitness Clubs customer reviews 3 were positive and 7 were constructive. The Edge Fitness Clubs customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The Edge Fitness Clubs Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of The Edge Fitness Clubs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Edge Fitness Clubs Customer Loyalty Score by Gender
Male customers rated The Edge Fitness Clubs's Customer Loyalty score 7% higher than Female customers.
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Male
88%
Yes
Female
81%
Yes
The Edge Fitness Clubs Customer Loyalty Score by Ethnicity
The Edge Fitness Clubs's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Edge Fitness Clubs.
84
out of 100
Caucasian
100
out of 100
African American/Black
80
out of 100
Other
The Edge Fitness Clubs Customer Loyalty Score by Age
The Edge Fitness Clubs's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 64% | 41-45 | 64% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 85% | 56-60 | 85% |
61-65 100% | 61-65 | 100% |
The Edge Fitness Clubs Customer Loyalty Score by Usage
The Edge Fitness Clubs's Customer Loyalty score was rated the highest by customers who have used The Edge Fitness Clubs's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Edge Fitness Clubs Customer Loyalty Score by Industry
The Edge Fitness Clubs's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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The Edge Fitness Clubs Product Quality
2.4/5
The Edge Fitness Clubs has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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The Edge Fitness Clubs Product Information
The Edge Fitness Clubs’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated The Edge Fitness Clubs's product the highest. Reviewers from the Tech industry rated The Edge Fitness Clubs the lowest at 1.5.
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Sports & Entertainment
Quick Insights into The Edge Fitness Clubs Product Quality
The Edge Fitness Clubs's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked The Edge Fitness Clubs Product Quality the Highest
Ranked The Edge Fitness Clubs Product Quality the Lowest
The Edge Fitness Clubs Product Quality Score by Gender
Male customers rated The Edge Fitness Clubs's Product Quality score 1 stars higher than Female customers.
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Male
3/5
Female
2/5
The Edge Fitness Clubs Product Quality Score by Ethnicity
The Edge Fitness Clubs's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Edge Fitness Clubs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 1.8 | Other | 1.8 |
The Edge Fitness Clubs Product Quality Score by Age
The Edge Fitness Clubs's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Edge Fitness Clubs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.6 | 26-30 | 3.6 |
31-35 1.6 | 31-35 | 1.6 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.1 | 51-55 | 3.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
The Edge Fitness Clubs Product Quality Score by Usage
The Edge Fitness Clubs's Product Quality score was rated the highest by customers who have used The Edge Fitness Clubs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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The Edge Fitness Clubs Product Quality Score by Industry
The Edge Fitness Clubs's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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The Edge Fitness Clubs Pricing
The Edge Fitness Clubs ROI & Value For Money
2.6/5
The Edge Fitness Clubs has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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The Edge Fitness Clubs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Accounting industry think that they had the lowest ROI from The Edge Fitness Clubs.
Quick Insights into The Edge Fitness Clubs ROI
The Edge Fitness Clubs's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Accounting industry.
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Ranked The Edge Fitness Clubs ROI the Highest
Ranked The Edge Fitness Clubs ROI the Lowest
The Edge Fitness Clubs ROI Score by Gender
Male customers rated The Edge Fitness Clubs's ROI score 0.7 stars higher than Female customers.
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Male
3.1/5
Female
2.4/5
The Edge Fitness Clubs ROI Score by Ethnicity
The Edge Fitness Clubs's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Edge Fitness Clubs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 2.5 | Other | 2.5 |
The Edge Fitness Clubs ROI Score by Age
The Edge Fitness Clubs's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Edge Fitness Clubs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.5 | 26-30 | 3.5 |
31-35 1.6 | 31-35 | 1.6 |
36-40 2.9 | 36-40 | 2.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 5 | 46-50 | 5 |
51-55 3.5 | 51-55 | 3.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 3 | 61-65 | 3 |
The Edge Fitness Clubs ROI Score by Usage
The Edge Fitness Clubs's ROI score was rated the highest by customers who have used The Edge Fitness Clubs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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The Edge Fitness Clubs ROI Score by Industry
The Edge Fitness Clubs's ROI score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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The Edge Fitness Clubs Customer Satisfaction (CSAT)
The Edge Fitness Clubs Customer Satisfaction (CSAT) Score
40 / 100
The Edge Fitness Clubs has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
20%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Edge Fitness Clubs Customer Satisfaction
The Edge Fitness Clubs's Customer Satisfaction score was rated highest by customers who have used The Edge Fitness Clubs's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked The Edge Fitness Clubs Customer Satisfaction the Highest
Ranked The Edge Fitness Clubs Customer Satisfaction the Lowest
The Edge Fitness Clubs Customer Satisfaction Score by Gender
Male customers rated The Edge Fitness Clubs's Customer Satisfaction score 9 points higher than Female customers.
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45 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 20% | |
Very Dissatisfied | 30% |
36 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 50% |
The Edge Fitness Clubs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Edge Fitness Clubs' Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
25%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
46%
CSAT according to African American/Black
The Edge Fitness Clubs' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
The Edge Fitness Clubs' Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.
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22 / 100
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
45%
The Edge Fitness Clubs Customer Satisfaction Score by Age
The Edge Fitness Clubs's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 49% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 66% | |||||||||||||||
| 56-60 | 16% | |||||||||||||||
| 61-65 | 33% |
The Edge Fitness Clubs Customer Satisfaction Score by Usage
The Edge Fitness Clubs's Customer Satisfaction score was rated the highest by customers who have used The Edge Fitness Clubs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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The Edge Fitness Clubs Customer Satisfaction Score by Industry
The Edge Fitness Clubs's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}The Edge Fitness Clubs Customer Service
2.3/5
The Edge Fitness Clubs has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About The Edge Fitness Clubs's Customer Service
Address
Fairfield, CT 06824
Website
https://www.theedgefitnessclubs.com/
Phone Number
+1 877-843-3343
Quick Insights into The Edge Fitness Clubs Customer Service
The Edge Fitness Clubs's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
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Ranked The Edge Fitness Clubs Customer Service the Highest
Ranked The Edge Fitness Clubs Customer Service the Lowest
The Edge Fitness Clubs Customer Service Score by Gender
Male customers rated The Edge Fitness Clubs's Customer Service score 1 stars higher than Female customers.
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Male
2.7/5
Female
1.7/5
The Edge Fitness Clubs Customer Service Score by Ethnicity
The Edge Fitness Clubs's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Edge Fitness Clubs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 1.6 | Other | 1.6 |
The Edge Fitness Clubs Customer Service Score by Age
The Edge Fitness Clubs's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Edge Fitness Clubs.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 3.2 | 26-30 | 3.2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.6 | 46-50 | 3.6 |
51-55 3.5 | 51-55 | 3.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
The Edge Fitness Clubs Customer Service Score by Usage
The Edge Fitness Clubs's Customer Service score was rated the highest by customers who have used The Edge Fitness Clubs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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The Edge Fitness Clubs Customer Service Score by Industry
The Edge Fitness Clubs's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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The Edge Fitness Clubs as an Employer
2.8/5
The Edge Fitness Clubs has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of The Edge Fitness Clubs
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Edge Fitness Clubs scored a -28 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of The Edge Fitness Clubs would recommend the brand to a friend. ENPS measures how likely The Edge Fitness Clubs employees would recommend working at The Edge Fitness Clubs to a friend.
Net Promoter Score
-28
NPS Score
| 31% | Promoters |
|---|---|
| 10% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
