-100
NPS
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Brand Page
The Face Institute
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About The Face Institute's Brand
The Face Institute is a specialist clinic dedicated exclusively to aesthetic, reconstructive and functional surgery of the face.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
2/5
Customer Service
The Face Institute NPS
The Face Institute's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Face Institute's customers would recommend using the product based on a scale of -100 to 100.
The Face Institute Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Face Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Face Institute Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Face Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Face Institute Product Quality
4/5
The Face Institute has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Face Institute's overall Product Quality score rated by its users and customers.
The Face Institute Product Information
The Face Institute’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
The Face Institute Pricing
The Face Institute ROI & Value For Money
3/5
The Face Institute has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Face Institute's overall ROI score rated by its users and customers.
The Face Institute Customer Service
2/5
The Face Institute has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Face Institute's overall Customer Service score rated by its users and customers.
About The Face Institute's Customer Service
Website
http://www.faceinstituteindia.com
Phone Number
2264526000
The Face Institute as an Employer
Consumer vs. Employees
The Face Institute scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of The Face Institute would recommend the brand to a friend. ENPS measures how likely The Face Institute employees would recommend working at The Face Institute to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
