91
NPS
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The Hillman Group
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About The Hillman Group's Brand
"Hillman Group manufactures and distributes Fasteners, Keys, Letters, Numbers, Signs (LNS) and Engraving."
Brand at a Glance
79%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
The Hillman Group NPS
The Hillman Group's Net Promoter Score (NPS) is a 91 with 91% Promoters, 9% Passives, and 0% Detractors. Net Promoter Score tracks whether The Hillman Group's customers would recommend using the product based on a scale of -100 to 100.
The Hillman Group Overall NPS
| 91% | Promoters |
|---|---|
| 9% | Passives |
| 0% | Detractors |
The Hillman Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Mar 2023 50 | Mar 2023 | 50 |
Sep 2023 66 | Sep 2023 | 66 |
Oct 2023 75 | Oct 2023 | 75 |
Feb 2024 80 | Feb 2024 | 80 |
Mar 2024 83 | Mar 2024 | 83 |
Jun 2024 87 | Jun 2024 | 87 |
Sep 2024 88 | Sep 2024 | 88 |
Jun 2025 90 | Jun 2025 | 90 |
Oct 2025 90 | Oct 2025 | 90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Hillman Group NPS by Gender
The Hillman Group's NPS was rated 100 by Male customers on Comparably.
Male
100
The Hillman Group's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
The Hillman Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Hillman Group Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of The Hillman Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Hillman Group Customer Loyalty Score by Gender
The Hillman Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
The Hillman Group Product Quality
4.4/5
The Hillman Group has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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The Hillman Group Product Information
The Hillman Group’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://hillmangroup.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Agriculture & Farming
Manufacturing
Quick Insights into The Hillman Group Product Quality
The Hillman Group's Product Quality score was rated highest by Male customers.
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Ranked The Hillman Group Product Quality the Highest
The Hillman Group Product Quality Score by Gender
The Hillman Group's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Hillman Group.
Male
5/5
Female
N/A
The Hillman Group Pricing
The Hillman Group ROI & Value For Money
4.2/5
The Hillman Group has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into The Hillman Group ROI
The Hillman Group's ROI score was rated highest by Male customers.
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Ranked The Hillman Group ROI the Highest
The Hillman Group ROI Score by Gender
The Hillman Group's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
The Hillman Group Customer Satisfaction (CSAT)
The Hillman Group Customer Satisfaction (CSAT) Score
89 / 100
The Hillman Group has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Hillman Group Customer Satisfaction
The Hillman Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked The Hillman Group Customer Satisfaction the Highest
The Hillman Group Customer Satisfaction Score by Gender
The Hillman Group's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Hillman Group.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
The Hillman Group Customer Service
4.3/5
The Hillman Group has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About The Hillman Group's Customer Service
Address
Cincinnati, OH
Website
http://hillmangroup.com/
Quick Insights into The Hillman Group Customer Service
The Hillman Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked The Hillman Group's Customer Service score.
Ranked The Hillman Group Customer Service the Highest
The Hillman Group Customer Service Score by Gender
The Hillman Group's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Hillman Group.
Male
5/5
Female
N/A
The Hillman Group as an Employer
2.9/5
The Hillman Group has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
The Hillman Group scored a 91 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of The Hillman Group would recommend the brand to a friend. ENPS measures how likely The Hillman Group employees would recommend working at The Hillman Group to a friend.
Net Promoter Score
91
NPS Score
| 91% | Promoters |
|---|---|
| 9% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 22% | Promoters |
|---|---|
| 23% | Passive |
| 55% | Detractors |
