20
NPS
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The HON Company
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About The HON Company's Brand
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
The HON Company NPS
The HON Company's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether The HON Company's customers would recommend using the product based on a scale of -100 to 100.
The HON Company Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
The HON Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -50 | Jan 2021 | -50 |
Apr 2021 25 | Apr 2021 | 25 |
May 2021 0 | May 2021 | 0 |
Aug 2021 17 | Aug 2021 | 17 |
Apr 2022 -1 | Apr 2022 | -1 |
Jul 2022 -13 | Jul 2022 | -13 |
Nov 2022 -11 | Nov 2022 | -11 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 9 | Apr 2023 | 9 |
Jan 2024 22 | Jan 2024 | 22 |
Jul 2024 29 | Jul 2024 | 29 |
Jan 2025 20 | Jan 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The HON Company NPS by Gender
The HON Company's NPS was rated 0 by Male customers on Comparably.
Male
0
The HON Company's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
The HON Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The HON Company NPS by Ethnicity
The HON Company's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
The HON Company NPS by Usage
The HON Company's NPS was rated -17 points by customers who have used The HON Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -17 | Over 10 Years | -17 |
The HON Company Customer Reviews
Out of the 2 The HON Company customer reviews 1 was positive and 1 was constructive. The HON Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The HON Company Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of The HON Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The HON Company Customer Loyalty Score by Gender
The HON Company's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
The HON Company Customer Loyalty Score by Ethnicity
The HON Company's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The HON Company.
82
out of 100
Caucasian
The HON Company Customer Loyalty Score by Usage
The HON Company's Customer Loyalty score was rated 85% by customers who have used The HON Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The HON Company Product Quality
3.6/5
The HON Company has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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The HON Company Product Information
The HON Company’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.hon.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Furniture
Quick Insights into The HON Company Product Quality
The HON Company's Product Quality score was rated highest by Male customers.
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Ranked The HON Company Product Quality the Highest
The HON Company Product Quality Score by Gender
The HON Company's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
The HON Company Product Quality Score by Ethnicity
The HON Company's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The HON Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
The HON Company Product Quality Score by Usage
The HON Company's Product Quality score was rated 4 stars by customers who have used The HON Company's products/services for Over 10 Years.
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The HON Company Pricing
The HON Company ROI & Value For Money
3.5/5
The HON Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into The HON Company ROI
The HON Company's ROI score was rated highest by Male customers.
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Ranked The HON Company ROI the Highest
The HON Company ROI Score by Gender
The HON Company's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The HON Company.
Male
4/5
Female
N/A
The HON Company ROI Score by Ethnicity
The HON Company's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The HON Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
The HON Company ROI Score by Usage
The HON Company's ROI score was rated 3.6 stars by customers who have used The HON Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The HON Company Customer Satisfaction (CSAT)
The HON Company Customer Satisfaction (CSAT) Score
67 / 100
The HON Company has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The HON Company Customer Satisfaction
The HON Company's Customer Satisfaction score was rated highest by Male customers.
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Ranked The HON Company Customer Satisfaction the Highest
The HON Company Customer Satisfaction Score by Gender
The HON Company's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The HON Company.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
The HON Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The HON Company's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The HON Company.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
The HON Company Customer Service
3.6/5
The HON Company has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About The HON Company's Customer Service
Website
http://www.hon.com
Quick Insights into The HON Company Customer Service
The HON Company's Customer Service score was rated highest by Male customers.
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Ranked The HON Company Customer Service the Highest
The HON Company Customer Service Score by Gender
The HON Company's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The HON Company.
Male
4/5
Female
N/A
The HON Company Customer Service Score by Ethnicity
The HON Company's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The HON Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
The HON Company Customer Service Score by Usage
The HON Company's Customer Service score was rated 3.6 stars by customers who have used The HON Company's products/services for Over 10 Years.
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The HON Company as an Employer
4.5/5
The HON Company has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
The HON Company scored a 20 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of The HON Company would recommend the brand to a friend. ENPS measures how likely The HON Company employees would recommend working at The HON Company to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 83% | Promoters |
|---|---|
| 9% | Passive |
| 8% | Detractors |
