60
NPS
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Brand Page
The Influencer Marketing Factory
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About The Influencer Marketing Factory's Brand
Influencer Marketing Agency
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
The Influencer Marketing Factory NPS
The Influencer Marketing Factory's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether The Influencer Marketing Factory's customers would recommend using the product based on a scale of -100 to 100.
The Influencer Marketing Factory Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
The Influencer Marketing Factory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
Apr 2024 50 | Apr 2024 | 50 |
Jul 2024 60 | Jul 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Influencer Marketing Factory Customer Reviews
Out of the 4 The Influencer Marketing Factory customer reviews 3 were positive and 1 was constructive. The Influencer Marketing Factory customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
The Influencer Marketing Factory Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of The Influencer Marketing Factory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Influencer Marketing Factory Product Quality
4/5
The Influencer Marketing Factory has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Influencer Marketing Factory's overall Product Quality score rated by its users and customers.
The Influencer Marketing Factory Product Information
The Influencer Marketing Factory’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
The Influencer Marketing Factory Pricing
The Influencer Marketing Factory ROI & Value For Money
4.1/5
The Influencer Marketing Factory has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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The Influencer Marketing Factory Customer Satisfaction (CSAT)
The Influencer Marketing Factory Customer Satisfaction (CSAT) Score
80 / 100
The Influencer Marketing Factory has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Influencer Marketing Factory Customer Service
4/5
The Influencer Marketing Factory has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About The Influencer Marketing Factory's Customer Service
Address
66 West Flagler Street Suite 900 - #1178, Miami, FL 33130
Website
https://theinfluencermarketingfactory.com
Phone Number
7864389520
The Influencer Marketing Factory as an Employer
4.7/5
The Influencer Marketing Factory has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of The Influencer Marketing Factory
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Influencer Marketing Factory scored a 60 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of The Influencer Marketing Factory would recommend the brand to a friend. ENPS measures how likely The Influencer Marketing Factory employees would recommend working at The Influencer Marketing Factory to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
