A
83/100
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The Knot Worldwide Claimed Company
In 15+ countries across North America, Europe, Latin America and Asia, The Knot Worldwide champions the power of celebration. The company’s global family of brands provide best-in-class products, services and content to take celebration planning from inspiration to action. At the core of The Knot Worldwide business is our industry-leading global online wedding Vendor Marketplace, connecting couples with local wedding professionals and a comprehensive suite of personalized wedding websites, planning tools, invitations and registry services that make wedding planning easier for couples around the globe. Each year, The Knot Worldwide connects 4 million+ couples with nearly 850,000 vendors within its global wedding Marketplace. read more
The Knot Worldwide Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Flexibility, remote work, I really have a voice
Review from Operations Dept
the possibility to learn from top senior figures and expertise on DS.
Review from Technology and Product Dept
I enjoy my job and my coworkers.
Review from Customer Success Dept
I have a very fun and competent team to work with. We are very professional and also use a lot of emoji. :) I love having autonomy to work the way I work best and the freedom to work with my team to keep our processes and standards up to date and change them as needed. No drama, just get stuff done.
Review from Technology and Product Dept
The people and the new challenges that arise
Review from Sales Dept
Being able to work autonomously on my own projects.
Review from Admin Dept
When I feel recognised for my work and dedication. When my tasks for the day are ones I enjoy.
Review from Marketing Dept
Working with my team of direct reports and on their development.
Review from Sales Dept
My team. And helping customers. Receiving positive feedback is the best.
Review from Customer Success Dept
The ability to work from home and still feel part of a team that delivers quality
Review from Technology and Product Dept
Solving problems and helping businesses grow
Review from Sales Dept
The people, the business and the impact I know I make
Review from Admin Dept
my team, my tasks, helping others, and my independence
Review from Technology and Product Dept
The PEOPLE.. I work with a great group of individuals.
Review from Admin Dept
When we come together as a team and deliver a great experience for our users
Review from Technology and Product Dept
Seeing hard work pay off when we complete tasks or projects
Review from Technology and Product Dept
I am most happy when a vendor reaches back out after signing up and shares their success stories. I am also happy celebrating each of my teammates.
Review from Sales Dept
Contributing to the company and getting to work with my team.
Review from Marketing Dept
People and Interactions over Processes and Procedures. ALways supportive and hopping on calls.
Review from Technology and Product Dept
helping vendor w their success
Review from Sales Dept
What's going wrong and how can it be improved?
Better communication, leadership stepping up to the plate, better incentive, bring back bonuses, and increase pay.
Review from Admin Dept
Financial performance. Product performance. Reputation. Misalignment. Get new exec leadership.
Review from Sales Dept
a lot -- inability to make quick, risky decisions in a time when customer sentiment is low and competitors are increasing their budgets
Review from Marketing Dept
The company currently has a really bad reputation for our consumers a.k.a. vendors so it's tough as an account manager because eight out of 10 calls is someone being upset, yelling at you or say negative things. and you cant do anything about how a company treats their vendors ( policies, rates etc)
Review from Sales Dept
I feel undervalued, do not think management makes it clear how to show the organization you're a vital member and deserve raises/promotions. I do not think there is room for growth at this company in my current position.
Review from Customer Success Dept
Very broad question - rethink how to get people to pay for services they can get for free in the internet, figure out how to add value. Make true self-service a thing. Solve or at least mitigate churn. Price hikes are not sustainable for growing revenue.
Review from Technology and Product Dept
Better pay, positive work environment, managers who share ALL my stats so I know before my review. Asking them to stop canceling our 1:1s and meetings so we can have time to actually cover work items.
Review from Customer Success Dept
Management isn't listening to the concerns of the team and they are not providing guidance to help us all work together effectively. Changes to protocol seem arbitrary and poorly thought out.
Review from Technology and Product Dept
This company has absolutely no leadership nor actual strategy to get out of the nose dive and mature into a company of the size they dream. Wanting to be a billion dollar company is not a strategy. The customers absolutely hate us there is no product vision or plan to get out of the cancels
Review from Technology and Product Dept
The workload is unmanageable most of the time in the loval revenue department. I haven't felt comfortably caught up in about 6 months, and every day is a struggle.
Review from Sales Dept
Show employees that we are valued. Listen to our feedback and begin to implement change.
Review from Sales Dept
I need structure! There is a huge lack of structure in terms of knowing who does what (the organizational chart is impossible to use) and our team struggles to reach all deadlines for B2B. We need more talent on our team but there is a hiring freeze.
Review from Marketing Dept
The pay at this company is not up to standards for the work we do and knowledge we have. There is also the fact that we just rolled out with a new system that was not complete and reps were poorly trained on it as well as the fact that most permissions were taken away from the Operations team too.
Review from Sales Dept
The constant changes can be exhausting. Just when we feel we have a good system and things are figured out, something changes. We can't ever truly get a grasp on things, especially in the sales org. With management and procedures constantly changing
Review from Sales Dept
not enough variety of duties and very few growth opportunities
Review from Sales Dept
There is no vision at this organization - the leaders lack any perspective whatsoever and have not exemplified any ability to lay out a plan for the future. The plan is they want to grow and go public but fail to put any executive leadership in place to get them there.
Review from Technology and Product Dept
The unlimted PTO for my team is a big challenge to manage. When a teammember is on PTO the rest of us have to pick up the slack. Some team memebers have taken 8 weeks PTO well others who are more dedicated take 2. Customers canceling because of lack of and poor quality leads
Review from Customer Success Dept
If employees' time was valued more and there was an attempt to understand that productivity looks different person-to-person, day-to-day. There are often large, expensive events throughout the year, but raises are rarely more than 4%, and employees not in sales don't receive bonuses. Pay raises help
Review from Marketing Dept
I have a hard time seeing how I can progress.
Review from Technology and Product Dept
It has been chaotic. There hasn't been clear direction. The team feels divided and frustrated. There is a lack of transparency with progress or data from the business or executive level. Feels like a used car salesman approach without the ability to back up program scope or timelines.
Review from Technology and Product Dept
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