0
NPS
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The Miriam Hospital
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About The Miriam Hospital's Brand
The Miriam Hospital is a private, not-for-profit hospital at 164 Summit Avenue in Providence
Brand at a Glance
2/5
Pricing
The Miriam Hospital NPS
The Miriam Hospital's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether The Miriam Hospital's customers would recommend using the product based on a scale of -100 to 100.
The Miriam Hospital Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
The Miriam Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Miriam Hospital Pricing
The Miriam Hospital ROI & Value For Money
2/5
The Miriam Hospital has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Miriam Hospital's overall ROI score rated by its users and customers.
The Miriam Hospital Customer Satisfaction (CSAT)
The Miriam Hospital Customer Satisfaction (CSAT) Score
100 / 100
The Miriam Hospital has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Miriam Hospital as an Employer
Consumer vs. Employees
The Miriam Hospital scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of The Miriam Hospital would recommend the brand to a friend. ENPS measures how likely The Miriam Hospital employees would recommend working at The Miriam Hospital to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
