-100
NPS
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Brand Page
The Oncology Institute
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About The Oncology Institute's Brand
Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of more than 1.8 million patients including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 800 teammates in over 65 clinic locations and growing, TOI is changing oncology for the better.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Oncology Institute NPS
The Oncology Institute's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Oncology Institute's customers would recommend using the product based on a scale of -100 to 100.
The Oncology Institute Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Oncology Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Oncology Institute Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Oncology Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Oncology Institute Product Quality
2.5/5
The Oncology Institute has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Oncology Institute's overall Product Quality score rated by its users and customers.
The Oncology Institute Product Information
The Oncology Institute’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
The Oncology Institute Pricing
The Oncology Institute ROI & Value For Money
1.5/5
The Oncology Institute has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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The Oncology Institute Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Oncology Institute Customer Service
1.5/5
The Oncology Institute has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Oncology Institute's overall Customer Service score rated by its users and customers.
About The Oncology Institute's Customer Service
Address
18000 Studebaker Rd, Cerritos, CA 90703
Website
https://theoncologyinstitute.com/
The Oncology Institute's Social Links
The Oncology Institute as an Employer
4.3/5
The Oncology Institute has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
CEO of The Oncology Institute
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Oncology Institute scored a -100 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of The Oncology Institute would recommend the brand to a friend. ENPS measures how likely The Oncology Institute employees would recommend working at The Oncology Institute to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 32% | Promoters |
|---|---|
| 39% | Passive |
| 29% | Detractors |
