100
NPS
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The Parenting Group
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About The Parenting Group's Brand
Parenting.com: Modern Families + Fresh Ideas.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
The Parenting Group NPS
The Parenting Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The Parenting Group's customers would recommend using the product based on a scale of -100 to 100.
The Parenting Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The Parenting Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Parenting Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Parenting Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Parenting Group Product Quality
4/5
The Parenting Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Parenting Group's overall Product Quality score rated by its users and customers.
The Parenting Group Product Information
The Parenting Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.parenting.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
The Parenting Group Pricing
The Parenting Group ROI & Value For Money
4.5/5
The Parenting Group has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Parenting Group's overall ROI score rated by its users and customers.
The Parenting Group Customer Satisfaction (CSAT)
The Parenting Group Customer Satisfaction (CSAT) Score
100 / 100
The Parenting Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Parenting Group Customer Service
4.5/5
The Parenting Group has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Parenting Group's overall Customer Service score rated by its users and customers.
About The Parenting Group's Customer Service
Address
530 5th Avenue, 3rd Floor, New York City, NY
Website
http://www.parenting.com
Phone Number
212-522-8989
The Parenting Group as an Employer
Consumer vs. Employees
The Parenting Group scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of The Parenting Group would recommend the brand to a friend. ENPS measures how likely The Parenting Group employees would recommend working at The Parenting Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
