0
NPS
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The Parking Spot
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About The Parking Spot's Brand
The Parking Spot is an airport parking company in the United States with 34 locations at 21 airports.
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
The Parking Spot NPS
The Parking Spot's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether The Parking Spot's customers would recommend using the product based on a scale of -100 to 100.
The Parking Spot Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
The Parking Spot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
May 2022 33 | May 2022 | 33 |
Mar 2024 0 | Mar 2024 | 0 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Parking Spot NPS by Gender
The Parking Spot's NPS was rated 0 by Male customers on Comparably.
Male
0
The Parking Spot's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
The Parking Spot's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Parking Spot Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of The Parking Spot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Parking Spot Customer Loyalty Score by Gender
The Parking Spot's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
The Parking Spot Product Quality
3.4/5
The Parking Spot has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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The Parking Spot Product Information
The Parking Spot’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Travel
Quick Insights into The Parking Spot Product Quality
The Parking Spot's Product Quality score was rated highest by Male customers.
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Ranked The Parking Spot Product Quality the Highest
The Parking Spot Product Quality Score by Gender
The Parking Spot's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
The Parking Spot Pricing
The Parking Spot ROI & Value For Money
3.4/5
The Parking Spot has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into The Parking Spot ROI
The Parking Spot's ROI score was rated highest by Male customers.
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Ranked The Parking Spot ROI the Highest
The Parking Spot ROI Score by Gender
The Parking Spot's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
The Parking Spot Customer Satisfaction (CSAT)
The Parking Spot Customer Satisfaction (CSAT) Score
60 / 100
The Parking Spot has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Parking Spot Customer Satisfaction
The Parking Spot's Customer Satisfaction score was rated highest by Male customers.
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Ranked The Parking Spot Customer Satisfaction the Highest
The Parking Spot Customer Satisfaction Score by Gender
The Parking Spot's Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
The Parking Spot Customer Service
3.4/5
The Parking Spot has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About The Parking Spot's Customer Service
Address
Chicago, IL
Website
http://www.theparkingspot.com
Quick Insights into The Parking Spot Customer Service
The Parking Spot's Customer Service score was rated highest by Male customers.
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Ranked The Parking Spot Customer Service the Highest
The Parking Spot Customer Service Score by Gender
The Parking Spot's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Parking Spot.
Male
3/5
Female
N/A
The Parking Spot as an Employer
2.9/5
The Parking Spot has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
The Parking Spot scored a 0 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of The Parking Spot would recommend the brand to a friend. ENPS measures how likely The Parking Spot employees would recommend working at The Parking Spot to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 37% | Promoters |
|---|---|
| 17% | Passive |
| 46% | Detractors |
