-100
NPS
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The Pet Glider
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About The Pet Glider's Brand
The Pet Glider is a USDA licensed breeder of sugar gliders.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Pet Glider NPS
The Pet Glider's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Pet Glider's customers would recommend using the product based on a scale of -100 to 100.
The Pet Glider Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Pet Glider NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Pet Glider Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The Pet Glider users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Pet Glider Product Quality
1.5/5
The Pet Glider has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Pet Glider's overall Product Quality score rated by its users and customers.
The Pet Glider Product Information
The Pet Glider’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.thepetglider.com
- Company Size
- 1-10 Employees
The Pet Glider Pricing
The Pet Glider ROI & Value For Money
1.5/5
The Pet Glider has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Pet Glider's overall ROI score rated by its users and customers.
The Pet Glider Customer Service
1.5/5
The Pet Glider has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Pet Glider's overall Customer Service score rated by its users and customers.
About The Pet Glider's Customer Service
Address
11303 Craighead Dr, Houston, TX
Website
http://www.thepetglider.com
Phone Number
(713) 446-4415
The Pet Glider as an Employer
Consumer vs. Employees
The Pet Glider scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of The Pet Glider would recommend the brand to a friend. ENPS measures how likely The Pet Glider employees would recommend working at The Pet Glider to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
