18
NPS
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The Pokemon Company International
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About The Pokemon Company International's Brand
Be part of the winning team and lead the way to a exciting, engaging future for both yourself and our worldwide audience of players and collectors.
Brand at a Glance
88%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
The Pokemon Company International NPS
The Pokemon Company International's Net Promoter Score (NPS) is a 18 with 53% Promoters, 12% Passives, and 35% Detractors. Net Promoter Score tracks whether The Pokemon Company International's customers would recommend using the product based on a scale of -100 to 100.
The Pokemon Company International Overall NPS
| 53% | Promoters |
|---|---|
| 12% | Passives |
| 35% | Detractors |
The Pokemon Company International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 19 | Sep 2024 | 19 |
Oct 2024 19 | Oct 2024 | 19 |
Nov 2024 18 | Nov 2024 | 18 |
Dec 2024 18 | Dec 2024 | 18 |
Feb 2025 17 | Feb 2025 | 17 |
Mar 2025 19 | Mar 2025 | 19 |
Jun 2025 19 | Jun 2025 | 19 |
Jul 2025 20 | Jul 2025 | 20 |
Oct 2025 20 | Oct 2025 | 20 |
Nov 2025 20 | Nov 2025 | 20 |
Jan 2026 18 | Jan 2026 | 18 |
Mar 2026 18 | Mar 2026 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Pokemon Company International NPS by Gender
Male customers rated The Pokemon Company International's NPS 9 points higher than Female customers.
Male
-4
The Pokemon Company International's NPS was rated -4 by Male customers on Comparably.
39%
Promoters
18%
Passives
43%
Detractors
Female
-13
The Pokemon Company International's NPS was rated -13 by Female customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
The Pokemon Company International NPS by Ethnicity
The Pokemon Company International's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other 66 | Other | 66 |
The Pokemon Company International NPS by Age
The Pokemon Company International's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
The Pokemon Company International NPS by Usage
The Pokemon Company International's NPS was rated the highest by customers who have used The Pokemon Company International's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 22 | 5 to 10 Years | 22 |
Over 10 Years 7 | Over 10 Years | 7 |
The Pokemon Company International Customer Reviews
Out of the 7 The Pokemon Company International customer reviews 4 were positive and 3 were constructive. The Pokemon Company International customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
The Pokemon Company International Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of The Pokemon Company International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Pokemon Company International Customer Loyalty Score by Gender
Female customers rated The Pokemon Company International's Customer Loyalty score 12% higher than Male customers.
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Male
88%
Yes
Female
100%
Yes
The Pokemon Company International Customer Loyalty Score by Ethnicity
The Pokemon Company International's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Pokemon Company International.
93
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
85
out of 100
Other
The Pokemon Company International Customer Loyalty Score by Age
The Pokemon Company International's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 95% | 18-25 | 95% |
26-30 82% | 26-30 | 82% |
31-35 100% | 31-35 | 100% |
The Pokemon Company International Customer Loyalty Score by Usage
The Pokemon Company International's Customer Loyalty score was rated the highest by customers who have used The Pokemon Company International's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Pokemon Company International Customer Loyalty Score by Industry
The Pokemon Company International's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
The Pokemon Company International Product Quality
3.5/5
The Pokemon Company International has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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The Pokemon Company International Product Information
The Pokemon Company International’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated The Pokemon Company International's product the highest. Reviewers from the Accounting industry rated The Pokemon Company International the lowest at 2.7.
- Website
- http://www.pokemon.com/
- Company Size
- 501-1,000 Employees
Industry
Arts and Entertainment
Quick Insights into The Pokemon Company International Product Quality
The Pokemon Company International's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used The Pokemon Company International's products/services for Less than 1 Year.
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Ranked The Pokemon Company International Product Quality the Highest
Ranked The Pokemon Company International Product Quality the Lowest
The Pokemon Company International Product Quality Score by Gender
Male customers rated The Pokemon Company International's Product Quality score 0.7 stars higher than Female customers.
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Male
3.4/5
Female
2.7/5
The Pokemon Company International Product Quality Score by Ethnicity
The Pokemon Company International's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Pokemon Company International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 4.6 | Other | 4.6 |
The Pokemon Company International Product Quality Score by Age
The Pokemon Company International's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Pokemon Company International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.6 | 31-35 | 2.6 |
The Pokemon Company International Product Quality Score by Usage
The Pokemon Company International's Product Quality score was rated the highest by customers who have used The Pokemon Company International's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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The Pokemon Company International Product Quality Score by Industry
The Pokemon Company International's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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The Pokemon Company International Pricing
The Pokemon Company International ROI & Value For Money
3.4/5
The Pokemon Company International has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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The Pokemon Company International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from The Pokemon Company International.
Quick Insights into The Pokemon Company International ROI
The Pokemon Company International's ROI score was rated highest by Other customers, and rated lowest by customers who have used The Pokemon Company International's products/services for Less than 1 Year.
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Ranked The Pokemon Company International ROI the Highest
Ranked The Pokemon Company International ROI the Lowest
The Pokemon Company International ROI Score by Gender
Male customers rated The Pokemon Company International's ROI score 0.6 stars higher than Female customers.
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Male
3.1/5
Female
2.5/5
The Pokemon Company International ROI Score by Ethnicity
The Pokemon Company International's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Pokemon Company International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.8 | Other | 3.8 |
The Pokemon Company International ROI Score by Age
The Pokemon Company International's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Pokemon Company International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.8 | 31-35 | 2.8 |
The Pokemon Company International ROI Score by Usage
The Pokemon Company International's ROI score was rated the highest by customers who have used The Pokemon Company International's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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The Pokemon Company International ROI Score by Industry
The Pokemon Company International's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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The Pokemon Company International Customer Satisfaction (CSAT)
The Pokemon Company International Customer Satisfaction (CSAT) Score
68 / 100
The Pokemon Company International has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
28%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
2%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Pokemon Company International Customer Satisfaction
The Pokemon Company International's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 31-35.
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Ranked The Pokemon Company International Customer Satisfaction the Highest
Ranked The Pokemon Company International Customer Satisfaction the Lowest
The Pokemon Company International Customer Satisfaction Score by Gender
Male customers rated The Pokemon Company International's Customer Satisfaction score 41 points higher than Female customers.
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70 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 12% | |
Very Dissatisfied | 12% |
29 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
The Pokemon Company International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Pokemon Company International's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
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46 / 100
Very Satisfied
27%
Satisfied
19%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
27%
CSAT according to Hispanic or Latino
The Pokemon Company International's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
The Pokemon Company International's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
The Pokemon Company International's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Pokemon Company International.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
The Pokemon Company International Customer Satisfaction Score by Age
The Pokemon Company International's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Pokemon Company International.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 85% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 0% |
The Pokemon Company International Customer Satisfaction Score by Usage
The Pokemon Company International's Customer Satisfaction score was rated the highest by customers who have used The Pokemon Company International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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The Pokemon Company International Customer Satisfaction Score by Industry
The Pokemon Company International's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}The Pokemon Company International Customer Service
3.5/5
The Pokemon Company International has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About The Pokemon Company International's Customer Service
Address
10400 NE 4th Street, Suite 2800, Bellevue, WA 98004
Website
http://www.pokemon.com/
The Pokemon Company International's Social Links
Quick Insights into The Pokemon Company International Customer Service
The Pokemon Company International's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used The Pokemon Company International's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked The Pokemon Company International's Customer Service score.
Ranked The Pokemon Company International Customer Service the Highest
Ranked The Pokemon Company International Customer Service the Lowest
The Pokemon Company International Customer Service Score by Gender
Male customers rated The Pokemon Company International's Customer Service score 0.8 stars higher than Female customers.
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Male
3.3/5
Female
2.5/5
The Pokemon Company International Customer Service Score by Ethnicity
The Pokemon Company International's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Pokemon Company International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.7 | Other | 3.7 |
The Pokemon Company International Customer Service Score by Age
The Pokemon Company International's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.6 | 26-30 | 3.6 |
31-35 2.8 | 31-35 | 2.8 |
The Pokemon Company International Customer Service Score by Usage
The Pokemon Company International's Customer Service score was rated the highest by customers who have used The Pokemon Company International's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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The Pokemon Company International Customer Service Score by Industry
The Pokemon Company International's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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The Pokemon Company International as an Employer
2.5/5
The Pokemon Company International has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of The Pokemon Company International
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Pokemon Company International scored a 18 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of The Pokemon Company International would recommend the brand to a friend. ENPS measures how likely The Pokemon Company International employees would recommend working at The Pokemon Company International to a friend.
Net Promoter Score
18
NPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
