40
NPS
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The Press Democrat
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About The Press Democrat's Brand
Sonoma County, Napa County and Wine Country News, Weather, Sports and Business from the Santa Rosa Press Democrat newspaper.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
The Press Democrat NPS
The Press Democrat's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether The Press Democrat's customers would recommend using the product based on a scale of -100 to 100.
The Press Democrat Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
The Press Democrat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Aug 2023 33 | Aug 2023 | 33 |
Dec 2023 25 | Dec 2023 | 25 |
Apr 2025 40 | Apr 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Press Democrat NPS by Ethnicity
The Press Democrat's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
The Press Democrat Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of The Press Democrat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Press Democrat Customer Loyalty Score by Ethnicity
The Press Democrat's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
The Press Democrat Product Quality
3.7/5
The Press Democrat has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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The Press Democrat Product Information
The Press Democrat’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into The Press Democrat Product Quality
The Press Democrat's Product Quality score was rated highest by Caucasian customers.
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Ranked The Press Democrat Product Quality the Highest
The Press Democrat Product Quality Score by Ethnicity
The Press Democrat's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Press Democrat.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
The Press Democrat Pricing
The Press Democrat ROI & Value For Money
3.8/5
The Press Democrat has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into The Press Democrat ROI
The Press Democrat's ROI score was rated highest by Caucasian customers.
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Ranked The Press Democrat ROI the Highest
The Press Democrat ROI Score by Ethnicity
The Press Democrat's ROI score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
The Press Democrat Customer Satisfaction (CSAT)
The Press Democrat Customer Satisfaction (CSAT) Score
75 / 100
The Press Democrat has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Press Democrat Customer Satisfaction
The Press Democrat's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked The Press Democrat Customer Satisfaction the Highest
The Press Democrat Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Press Democrat's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
The Press Democrat Customer Service
3.5/5
The Press Democrat has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About The Press Democrat's Customer Service
Address
427 Mendocino Ave., Santa Rosa, CA
Website
http://www.pressdemocrat.com/
Phone Number
(707)526-8585
Quick Insights into The Press Democrat Customer Service
The Press Democrat's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked The Press Democrat's Customer Service score.
Ranked The Press Democrat Customer Service the Highest
The Press Democrat Customer Service Score by Ethnicity
The Press Democrat's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Press Democrat.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
The Press Democrat as an Employer
3.5/5
The Press Democrat has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
The Press Democrat scored a 40 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of The Press Democrat would recommend the brand to a friend. ENPS measures how likely The Press Democrat employees would recommend working at The Press Democrat to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
