0
NPS
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Brand Page
The Salon
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About The Salon's Brand
The Salon is a community of women bound by a desire to share new ideas, inspire collaboration and develop transformative solutions.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
The Salon NPS
The Salon's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether The Salon's customers would recommend using the product based on a scale of -100 to 100.
The Salon Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
The Salon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2024 33 | Feb 2024 | 33 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Salon Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of The Salon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Salon Product Quality
4.1/5
The Salon has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock The Salon's overall Product Quality score rated by its users and customers.
The Salon Product Information
The Salon’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.thesalonnyc.org
- Company Size
- 1-10 Employees
The Salon Pricing
The Salon ROI & Value For Money
4.1/5
The Salon has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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The Salon Customer Satisfaction (CSAT)
The Salon Customer Satisfaction (CSAT) Score
100 / 100
The Salon has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Salon Customer Service
4.1/5
The Salon has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About The Salon's Customer Service
Address
Hudson, OH
Website
http://www.thesalonnyc.org
The Salon as an Employer
3.7/5
The Salon has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
The Salon scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of The Salon would recommend the brand to a friend. ENPS measures how likely The Salon employees would recommend working at The Salon to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 59% | Promoters |
|---|---|
| 22% | Passive |
| 19% | Detractors |
