-100
NPS
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The Santa Fe New Mexican
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About The Santa Fe New Mexican's Brand
The Santa Fe New Mexican is a newspaper and information resource for northern New Mexico.
Brand at a Glance
10%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
The Santa Fe New Mexican NPS
The Santa Fe New Mexican's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Santa Fe New Mexican's customers would recommend using the product based on a scale of -100 to 100.
The Santa Fe New Mexican Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Santa Fe New Mexican NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
Jun 2026 -100 | Jun 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Santa Fe New Mexican Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The Santa Fe New Mexican users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Santa Fe New Mexican Product Quality
4.5/5
The Santa Fe New Mexican has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Santa Fe New Mexican's overall Product Quality score rated by its users and customers.
The Santa Fe New Mexican Product Information
The Santa Fe New Mexican’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
The Santa Fe New Mexican Pricing
The Santa Fe New Mexican ROI & Value For Money
5/5
The Santa Fe New Mexican has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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The Santa Fe New Mexican Customer Satisfaction (CSAT)
The Santa Fe New Mexican Customer Satisfaction (CSAT) Score
100 / 100
The Santa Fe New Mexican has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Santa Fe New Mexican Customer Service
5/5
The Santa Fe New Mexican has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Santa Fe New Mexican's overall Customer Service score rated by its users and customers.
About The Santa Fe New Mexican's Customer Service
Address
202 E. Marcy St., Santa Fe, NM
Website
http://www.santafenewmexican.com/
Phone Number
(505) 983-3303
The Santa Fe New Mexican as an Employer
Consumer vs. Employees
The Santa Fe New Mexican scored a -100 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of The Santa Fe New Mexican would recommend the brand to a friend. ENPS measures how likely The Santa Fe New Mexican employees would recommend working at The Santa Fe New Mexican to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
