-100
NPS
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Thedacare
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About Thedacare's Brand
Brand at a Glance
73%
Customer Loyalty
2.6/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
Thedacare NPS
Thedacare's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Thedacare's customers would recommend using the product based on a scale of -100 to 100.
Thedacare Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Thedacare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thedacare NPS by Ethnicity
Thedacare's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Thedacare NPS by Usage
Thedacare's NPS was rated -100 points by customers who have used Thedacare's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Thedacare Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Thedacare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thedacare Customer Loyalty Score by Ethnicity
Thedacare's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Thedacare.
78
out of 100
Caucasian
Thedacare Customer Loyalty Score by Usage
Thedacare's Customer Loyalty score was rated 100% by customers who have used Thedacare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Thedacare Product Quality
2.6/5
Thedacare has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Thedacare Product Information
Thedacare’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.thedacare.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Thedacare Product Quality
Thedacare's Product Quality score was rated highest by Caucasian customers.
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Ranked Thedacare Product Quality the Highest
Thedacare Product Quality Score by Ethnicity
Thedacare's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Thedacare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Thedacare Product Quality Score by Usage
Thedacare's Product Quality score was rated 2 stars by customers who have used Thedacare's products/services for Over 10 Years.
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Thedacare Pricing
Thedacare ROI & Value For Money
2.2/5
Thedacare has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Thedacare ROI
Thedacare's ROI score was rated highest by Caucasian customers.
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Ranked Thedacare ROI the Highest
Thedacare ROI Score by Ethnicity
Thedacare's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Thedacare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Thedacare ROI Score by Usage
Thedacare's ROI score was rated 1.5 stars by customers who have used Thedacare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Thedacare Customer Satisfaction (CSAT)
Thedacare Customer Satisfaction (CSAT) Score
50 / 100
Thedacare has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Thedacare Customer Satisfaction
Thedacare's Customer Satisfaction score was rated highest by customers who have used Thedacare's products/services for Over 10 Years.
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Ranked Thedacare Customer Satisfaction the Highest
Thedacare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Thedacare's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Thedacare.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Thedacare Customer Satisfaction Score by Usage
Thedacare's Customer Satisfaction score was rated 67 points by customers who have used Thedacare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Thedacare Customer Service
2.5/5
Thedacare has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Thedacare's Customer Service
Website
https://www.thedacare.com
Quick Insights into Thedacare Customer Service
Thedacare's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Thedacare's Customer Service score.
Ranked Thedacare Customer Service the Highest
Thedacare Customer Service Score by Ethnicity
Thedacare's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Thedacare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Thedacare Customer Service Score by Usage
Thedacare's Customer Service score was rated 1.6 stars by customers who have used Thedacare's products/services for Over 10 Years.
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Thedacare as an Employer
3.0/5
Thedacare has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Thedacare scored a -100 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Thedacare would recommend the brand to a friend. ENPS measures how likely Thedacare employees would recommend working at Thedacare to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 32% | Promoters |
|---|---|
| 5% | Passive |
| 63% | Detractors |
