-34
NPS
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Brand Page
ThemeSoft
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About ThemeSoft's Brand
"Themesoft provides information technology consulting, software development and managed services."
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
ThemeSoft NPS
ThemeSoft's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether ThemeSoft's customers would recommend using the product based on a scale of -100 to 100.
ThemeSoft Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
ThemeSoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
Jun 2026 -33 | Jun 2026 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ThemeSoft Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of ThemeSoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ThemeSoft Product Quality
2.2/5
ThemeSoft has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ThemeSoft's overall Product Quality score rated by its users and customers.
ThemeSoft Product Information
ThemeSoft’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://themesoft.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
ThemeSoft Pricing
ThemeSoft ROI & Value For Money
2.7/5
ThemeSoft has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ThemeSoft's overall ROI score rated by its users and customers.
ThemeSoft Customer Satisfaction (CSAT)
ThemeSoft Customer Satisfaction (CSAT) Score
67 / 100
ThemeSoft has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ThemeSoft Customer Service
2.7/5
ThemeSoft has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ThemeSoft's overall Customer Service score rated by its users and customers.
About ThemeSoft's Customer Service
Address
Colorado Springs, CO
Website
http://themesoft.com/
ThemeSoft as an Employer
2.6/5
ThemeSoft has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
ThemeSoft scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ThemeSoft would recommend the brand to a friend. ENPS measures how likely ThemeSoft employees would recommend working at ThemeSoft to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
