Ticket Evolution FAQs

Please us the form below to sign up for EvoPay or change your existing bank account information:

EvoPay Ach Authorization form

Everything You Need to Know About EvoPay

What is EvoPay?

What fees are involved with EvoPay?

How do I fund my EvoPay balance?

Do I need to maintain a minimum EvoPay balance?

Can I deposit or withdraw money from my EvoPay balance at anytime?

How long does it take for my deposit to become available in the EvoPay system?

How long does it take for a withdrawal to hit my bank account?

Will I ever be forced to take a "bad" order because it was sent over using EvoPay?

How long do I have to accept an EvoPay order?

Why do I have only 3 business hours to accept an EvoPay order?

Can I place an EvoPay order right up until the event start time?

What do I need to do to get started with EvoPay?

What is EvoPay?

Evopay is a revolutionary new monetary system designed specifically for ticket brokers to instantly transact with each other. EvoPay offers significant savings over credit card fees and eliminates the need for overnighting checks and risk in thempotentiallybouncing. There is no other payment mechanism currently available that offers the savings, ease of use, seamless integration and simplicity that EvoPay offers.

What fees are involved with EvoPay?

Setup Fees: $0.00

Cost to deposit money: $0.00

Cost to withdraw money: $0.00

Cost to send money: $0.00

Cost to receive money: $0.00

How do I fund my EvoPay account?

Depositing money into your EvoPay balance is simple. There is a one time application that needs to be completed authorizing Ticket Evolution to ACH your designated bank account anytime your request to deposit or withdraw money from EvoPay. After that any company users with the appropriate permissions can log into the Ticket Evolution Broker Exchange and submit a request.

Do I need to maintain a minimum EvoPay balance?

No, there is NO minimum balance that needs to be maintained. You can withdraw and deposit funds as you please with no associated fees.

Can I deposit or withdraw money from my EvoPay balance at anytime?

Yes, you can deposit or withdraw any available funds in your balance at anytime. Please note that there is a 48-72 hour period after a deposit when your funds are pending and cannot be withdrawn during that period but you can withdraw any non-pending funds at any time.

How long does it take for my deposit to become available in the EvoPay system?

Due to ACH regulations, a typical ACH will take 48-72 business hours to fully clear. The funds will instantly show up in your EvoPay account as pending and will remain in the pending state for the 48-72 business hour clearing period.

How long does it take for a withdrawal to hit my bank account?

When withdrawing funds from your EvoPay balance, the ACH will take place the same day if you submit the requestpriorto 5PM EST Monday through Friday excluding Holidays. Typically an ACH will hit your account within 24 business hours.

Will I ever be forced to take a "bad" order because it was sent over using EvoPay?

No, we do not confirm any orders for you. If you receive an EvoPay order then you will have 3 business hours to accept or reject the order. If you do not perform any actions in those 3 business hours the order will automatically be rejected. Brokers can however send you EvoPay funds not tied to a specific ticket group and these funds will automatically hit your account without you accepting them. This would be for broker to broker payments for orders outside of our exchange or simple AP/AR reconciliation.

How long do I have to accept an EvoPay order?

You will have a period of 3 business hours to accept or reject your EvoPay order. If you do not perform one of the required actions then the order will be automatically be rejected after 3 business hours and you will lose the order.

Why do I have only 3 business hours to accept an EvoPay order?

Due to the nature of tickets constantly selling and prices always moving, buyers need to know ASAP if the requested tickets have been confirmed so they can inform their client. EvoPay has been designed to save brokers money and allow them to instantly transact with each other. It will not be used as a mechanism to take orders to fall back on if they are unable to receive a higher offer elsewhere. If the Ticket Evolution Exchange team recognizes any trends similar to the one mentioned above, all EvoPay privileges will be removed from your account and you will not be able to instantly and effortlessly sell tickets to other brokers on Ticket Evolution as well as forfeit the savings realized with EvoPay.

Can I place an EvoPay order right up until the event start time?

You can place an EvoPay order at anytime by clicking "buy" on the selected ticket group. If it is close to the event start time it is highly recommended that you call the broker first to make sure they are still able to deliver the tickets before sending the order over. If you place a last minute order and it is not confirmed, it will automatically be rejected after 3 business hours if it is not accepted.

What do I need to do to get started with EvoPay?

Getting started with EvoPay is simple. All you need to do is fill out the brief ACH Authorization form and you will then be able to begin realizing all of the great benefits of EvoPay.

After selling tickets on Ticket Evolution, you can Withdraw money from your EvoPay Balance back into your Bank Account.

Holdyour cursor over the tab labeled Orders.

On the drop down menu select EvoPay Management.

This will bring you tothe EvoPay Managementpage within Core. From here click the buttonlabeledWithdrawFunds via ACH.

A pop up window will appear in which toenter the amount you would like to add to your EvoPay balance.Once you enter the Amount valuein the given space, press the blue Withdrawbutton.

*Submitting theform will transfer via ACH the specified amount from Ticket Evolution to your bank account. The funds will then reflect as available in your BankAccountwithin 24 business hours if submitted before 5 pm EST Monday through Friday, excluding bank holidays.

In Order to purchase tickets, you'll need money in your EvoPay balance, which you can fund by Depositing money into from your connected Bank Account.

Holdyour cursor over the tab labeled Orders.

On the drop down menu select EvoPay Management.

This will bring you tothe EvoPay Managementpage within Core. From here click the buttonlabeledDeposit Funds via ACH.

A pop up window will appear in which toenter the amount you would like to add to your EvoPay balance.Once you enter the Amount valuein the given space, press the blue Depositbutton.

*Submitting theform will transfer via ACH the specified amount from your bank account to Ticket Evolution. The funds will then reflect as available in your EvoPay Accountwithin 24 business hours if submitted before 5 pm EST Monday through Friday, excluding bank holidays.

In order to set up a Website using the Ticket Evolution API or use many different types of 3rd Party Services, it is required to access the Ticket Evolution API using an API Credential. You can view your API Credentials through the Settings Application.

Step 1) Click on the API Keys tab under the Brokerages Menu Category.

Step 2) With an existing API Credential, the 3 items that you will need are the Office ID, API Token, and API Secret. The API Secret will not be displayed until you click the "Secret" link to populate this string.

Additional Information) You have the ability to Edit the label of an existing API Credential, which would make it easier to identify what Website or 3rd Party Service is using that specific Credential. You also have the ability to Delete an API Credential if it is no longer being used.

In addition to setting your Retail Mark Up for all Brokers' Tickets, you have the ability to set a Mark Up or Mark Down for a specific Office (Company).

Step 1) Click the Inventory Rules tab under the Manage Inventory Menu Category.

Step 2) Select which API Credential (Website) to adjust.

Step 3) Select the Mark Up or Mark Down rule from the drop down and select the Office (Company) that you would like to create a specific rule for and the Percentage you are Marking Up or Down by.

Step 4) Click Save to Create the new Inventory Rule to Mark Up or Mark Down Tickets for the specific Office (Company), and you can now view the newly created Inventory Rule.

If I want to purchase tickets owned by another company, I can use my credit card to buy those tickets.

Step 1)Find the tickets you'd like to purchaseand Click the Action Button (+) for that Ticket Listingand select Buy.

Step 2)On the checkout page, use the dropdown selector to change your payment method to Credit Card.

Step 3)If you have not previously added a credit card, you will need to add and save your credit card. Then use the credit card dropdown selector to pick the credit card you would like to use to purchase tickets.

Step 4)Click the checkbox to agree to the Credit Card service fee, and then click Submit Purchase to place your Order. Buying tickets using EvoPay will continue to include no fees.

Shipping labels can be uploaded to your Purchase Orders directly for the seller to print.

Open the specific Purchase Order that requiresan airbill to be uploaded.

Reviewthe Event & Ticket Info section to ensure you have selected the correctorder.

You will see a notice on the Order informing you "UploadAirbill to allow tickets to be shipped" with a green button.

Scroll down to the section labeled "Delivery Info"

Enter the tracking first and then select the appropriate carrier that corresponds with your shipping label.Once this has been done, select the saved PDF file from your computer to upload. Note: Other formats (.gif, .jpg, .jpeg, etc.) will NOT work for uploading, PDF is the only acceptable file type.

With the label successfully uploaded, the seller will receive notification and now be able to print this label from the invoice.

There are several easy ways to look up an Order in CORE.

Hold your cursor over the tab labeled Orders

From the drop down menu selectOrders(those from Ticket Evolution)

OR

Purchase Orders(Anything purchased from another broker)

*Please note that these pages will load blank by default. ("No Orders Found")

You may enter your filter options first before pressing Apply Filter

OR

press Apply Filteraloneto see ALL orders populate.

To clear any filters or to start a new search, press theReset Filtersbutton.

The most efficient method is to search by the order number.

Ticket Evolution Orders have 2 sets of numbers.

The first set of numbers is theGroup IDand the second is the Order ID.

*Example: For Order #138222-230443, you could enter 138222 in the Group IDfieldOR230443 in the Order ID field. Both can beseen in their respective fields below.

DO NOT attempt to search with both order numbers simultaneously, thiswill cause the search to fail.

Once you have received an order, you must accept the order unless already set up for instant delivery.

Locate the order to be Accepted

Reviewthe Event & Ticket Info section to ensure you have selected the right order. You will see a notice on the Order informing you to "Accept or Reject Order."

If seat numbers were not initially included with your listing, you will be required to add them during the Order Acceptance process. Select whether the seats are Consecutive or Odd/Even then enter in the number of the low seatin the given field. The high seat will auto-populate based on the quantity.

Click the greenAccept Orderbutton to confirm the order.

*Once you Accept an Order and it becomes Confirmed, you are responsible for fulfilling that Order.

Most Orders that are confirmed through our system can be fulfilled by you. Learn how to upload e-tickets in Core via the steps below.

Open the specific Order that requires Etickets be uploaded

Reviewthe Event & Ticket Info section to ensure you have selected the right order. You will see a notice on the Order informing you "Upload & Finalize Etickets to deliver tickets."

Click onUpload Etickets

You will then be prompted to click and select the file from your computer or drag and drop the file into the Eticket Upload area.

Once you have uploaded your PDF File, you will be prompted to select the specific pages that you wish to upload to the Order. Click each PDF page and once all pages are selected, click the Commit selected Pages as Tickets button to Confirm your Etickets on the Order.

Is there a parking pass or additional tickets that need to be uploaded?

Core now lets brokers customize uploads. By checking the box"Allow more or less pages than tickets" parking passes, that are included with a purchase, or tickets that contain multiple pages (weekend/festival passes) can be uploaded in addition to the seats.

In general, Flash Seats should follow the same guidelines as do e-tickets, as both options require digital forms of delivery.

In order to fulfill an order for Flash Seats on Ticket Evolution orders, vendors are required to transfer Flash Seats to the Ticket Evolution Flash Seats account. Fulfillment of Flash Seats will still be held to the standards of any other type of inventory with regards to in-hand dates and delivery expectations.

How to Deliver Flash Seats

Please transfer seats from your Flash account to the Ticket Evolution account using the following information:

First Name: Wendy

Last Name: Bruno

Email: [email protected]

Phone Number: 972-468-9750

Notes: Provide order number in transfer notes.

*Flash Seats will be returned and considered undelivered if they are sent to Ticket Evolution's account without a corresponding order number in the notes field.

Money for external orders and transactions can be easily transferred from your EvoPay account to other brokers in Core.

SelectManage EvoPayfrom the Dashboard orEvoPay Management from beneath theOrders tab.

This will bring you tothe EvoPay Transactionspage. From here click the buttonlabeledSend a Payment.

A pop up window will appear in which you mustspecify the recipientand the amount to be sent.After entering thisinformation, press the blue Send Paymentbutton.

From the Core Dashboard

OR

Holdyour cursor over the tab labeled Orders

Fromthe drop down menu select EvoPay Management

Under the table where EvoPay Transactions are displayed, you will see your company's EvoPay Account Balance.

Your account balances are accrued as specified:

Balance - The total amount of funds in your EvoPay account, including money outstanding on orders not yet completed.

Pending Sent -The total amount you have used to purchase tickets that have not yet been completed.

Spendable -The total amount in your EvoPay available for new ticket purchases or Withdrawal back into your bank account.

FedExNotifications

FedEx Insight has now been integrated into the Ticket Evolution portal so FedEx generated notifications can be sent out to the offices associated with tracking information on TEvo Orders.This will deliver emails on Shipments, Deliveries, and Exceptions of packages, help you manage what types of FedEx Insight Notifications your office would like to receive as well as manage where these notifications will be delivered.

Notes: Order IDs where airbills are generated will be referenced in these emails. Partners should add one (+1) to the order ID referenced in the email.

Reference: 1116:o2342997 (could be referencingorder 2342998)

Please feel free to contact us with questions.

How to Use FedExNotifications

In order to manage whichemail address receives notifications I must...

Log into my brokerage's Settings App

Select the 'Brokerage' Tab

Click 'Offices'

Click 'Edit Notification Settings'

Populate the 'Recipient Email Address' field

In order to manage which FedEx Insight notifications I receive I must...

Log into my brokerage's Settings App

Select the 'Checkout' Tab

Click 'Notifications'

Check the boxes corresponding to the types of emails you'd like to receive

In order to deactivate sending of FedEx Insight Notifications..

Log into my brokerage's Settings App

Select the 'Checkout' Tab

Click 'Notifications'

DESELECT ALLboxes

You can adjust the Email Address that your Company receives it's Order Notifications at by editing your Office's Sales Email Address.

Step 1) Click the Offices tab under the Brokerage Menu Category.

Step 2) Click Edit Office for the Office you would like to update.

Step 3) Enter Email Address in the Sales Email Addresses field. If you add multiple email addresses, separate each email address by a comma. Click Save.

SMS Alerts for near term orders are also configured on this page.

You can manually list tickets on Ticket Evolution by uploading an Inventory File.

Holdyour cursor over the tab labeledInventory.

From the drop down menu select Uploads.

Find the box labeled Upload Inventory.Within Upload Inventory click the white box thats says Choose Filefrom here select the file you would like to upload to the exchange.

Core allows you to select or "quote" different ticket options for a specified event.This allows you to send an email to your customer identifying ticket options for them to a specific event.

Holdyour cursor over the tab labeledInventory

From the drop down menu selectAllTickets

Select the event you would like to quote from the "My Events" pre-populated list or search through "All Events" and search by a specific Performer, Venue or Date to find the event.

Once you select an event, click on All Ticket Groups to view all inventory for the selected event, and you can now browse for tickets you'd like to add to your EvoQuote. To add a ticket to your Quote click on the "+" button for that ticket and select Add To Quote.

Once you've added all necessary tickets to your EvoQuote, click on the EvoQuote Icon in the header of CORE.

Once on the EvoQuote Page, you can edit the price being quoted, quantity, and even add a custom ticket group.

To select the customer you would like to email your EvoQuote to, type the customer's name in the Name field, and select from your existing customers to also populate their saved Email Address. If you are sending the EvoQuote to a new customer, click the person icon to add a new customer, and once completed and brought back to the page select them from the auto-complete.

Once you have selected the person you're sending your EvoQuote to, click the Send Quote button at the bottom right of the page.

When viewing inventory for an event, you have the ability to look up tickets while using an Interactive Seating Chart.

When you first select an event, you will see two tabs on the upper right part of the screen that sayList Viewand Interactive Seating Chart.

Click onInteractive Seating Chartthis tab should now be light blue.

The rightside of the screen will remain the same but there will now be a stadium specific seating chart on the left hand side of the screen. You can now reference seating areas without having to switch between multiple windows.

Now as you navigate the inventory, whenever you stop your cursor on a ticket group it will highlight the respective section on the seating chart. You will also see a photo of the view from that section when available.

You can also use the seating chart to narrow your search by section instead of using the Filter Options. When you click on a section on the seating map, that section will stay highlighted in blue and corresponding ticket groupswill be listed on the inventory side of the page.

You have the ability to set multiple Service Fee tiers for your Website so that Orders with varying amounts can have different fees charged.

Step 1) Click the Service Fees tab under the Checkout Menu Category.

Step 2) Select which API Credential (Website) you would like to adjust.

Step 3) Click Edit. Rename the Fee Description if you would like. Enter in the Percentage Service Fee you would like to apply to an Order and the Floor Price that Order must hit to have the Service Fee applied.

Step 4) Edit or Add Additional Service Fees if necessary.

(Example: Order Total = $100 --> Service Fee = $15)

(Example: Order Total = $200 --> Service Fee = $24)

You have the ability to set the exact Shipping Options you would like to make available by API Credential (Website) and Office. You can not only specify what Shipping Options you would like to make available, but you can also specify what price each type of shipping option will cost.

Step 1) Click the Shipping tab under the Checkout Menu Category.

Step 2) Select which API Credential (Website) or Office you would like to adjust.

Step 3a) Select Shipping Options from the drop down that you would like to make available. Click Add, and that Shipping Option will now appear as available.

Step 3b) Update the price of an existing Shipping Option by entering in the new Price and either hitting Tab or Enter on your Keyboard. You'll see the Shipping Option you're updating Highlighted in Green to indicate the change was made.

Step 3c) Remove Shipping Options by Clicking Delete.

It's easy to quickly look up the Inventory your company is listing on Ticket Evolution.

Holdyour cursor over the menu optionInventory.

From the dropdown menu selectAll Tickets.

On the left side of the screen you will see theMy Events tab selected, which will be showing allthe events for which you have ticket groups being displayed on the exchange.

In order to find a specific performer, venue or date range the filters can be manipulatedin order to hasten your search. The events are listed by date so they can found in chronological order based on the upcoming events.

When you receive an Order where you are not able to fulfill, you can Reject the Order without any fault, which will notify the buyer that you were not able to confirm their Order.

View the specific Order thatyou need to Reject

Reviewthe Event & Ticket Info section to ensure you have selected the right order. You will see a notice on the Order informing you "Accept or Reject Order."

Click the redReject Orderbutton.

A box will now pop up thats saysReject Order.You must select a reason for the order being rejected. Click on theSeller Rejection Reasonthen select the most applicable reason from the drop down menu. Once that has been selected you can click the red Rejectbutton.

*If you accidentallyclick reject order, you may cancel the action by clicking the (X) located in the top right corner of theReject Orderwindow.

Ticket Evolution has a Discount Shipping Program set up directly with FedEx that allows users to create and manage FedEx deliveries at a discounted price from the normal rate prices. To activate and utilize the Discount Shipping Program, simply follow the steps below:

Step 1) Request a copy of the Ticket Evolution Discount Shipping Program Agreement. Once you have a copy of the Agreement, you can complete for form and submit that back to Ticket Evolution.

Step 2) Provide your Ticket Evolution Representative with your existing FedEx account number. If you don't currently have a FedEx account number, you can easily go to FedEx.com and create a free account, which will provide you with an account number.

Step 3) Await confirmation that your Company has been activated under the Discount Shipping Program. Make sure that the Credit Card on record for your Company is the correct one you would like to be charged for your FedEx usage, and if it needs to be updated you do so ( How to Update Company Credit Card ).

Step 4) Now you can add the respective rate options you would like to make available based on your API Credential (Website) or Office ( How to Manage your Shipping Options ).

You have the ability to set the Retail Mark Up that is applied to your Tickets that are displayed on your Website or for your Company in CORE. You can set Multiple Mark Ups based on Price Levels.

Step 1) Click on the Default Retail Price Markup tab under the Manage Inventory Menu Category.

Step 2) Select which API Credential (Website) or Office you would like to adjust.

Step 3a) Indicate whether you would like to Mark up or down and by a flat dollar amount or percentage. Once you determine whether you'll be marking the tickets up or down, indicate the Price Floor and Price Ceiling for the Rule.

(Example: Wholesale Ticket Price = $50 --> Retail Ticket Price = $55)

(Example: Wholesale Ticket Price = $100 --> Retail Ticket Price= $110)

Step 3b) Set the Retail Mark Up for other Brokers Tickets. You set a Flat Dollar Amount Mark Up for any tickets priced under a certain amount, and anything over that amount you can then indicate what Percentage Mark Up you would like applied.

(Example: Wholesale Ticket Price = $50 --> Retail Ticket Price = $60)

(Example: Wholesale Ticket Price = $100 --> Retail Ticket Price = $125)

You have the ability to manage the Tickets that are actually displayed on your Website by being able to exclude Tickets from a specific Office (Company). This action will prevent any Ticket from this Broker from displaying on your Website.

Step 1) Click the Inventory Rule tab under the Manage Inventory Menu Category.

Step 2) Select which API Credential (Website) you would like to adjust.

Step 3) Select the Exclude rule from the drop down and select the Office (Company) that you would like to create a specific rule for and exclude their inventory from displaying on your Website.

Step 4) Click Save to Create the new Inventory Rule to Exclude Tickets for that specific Office (Company), and you can now view the newly created Inventory Rule.

You can easily search for Events at a specific Venue or for a Performer.

Holdyour cursor over the tab labeledInventory

From the drop down menu selectAllTickets

On the left side of the screen you will see theMy Events tab selected, this will return results in which you have inventory for. To search for all events, including your own, click theAll Eventstab.

There are several different ways you can filter your search based on what you are looking for.

If you are searching for a band for example, it would be better to search by Performer.

If you are searching for a sports team it makes sense to search by Venuethis way it will bring up all home games instead of events that would technically be other organizations.

You can also utilize our Global Search to search by Venue or Performer, and when selecting a result the search will be automatically applied to the Events List returning you back your results.

You can update all of your relative Company Information directly in the Settings Application.

Step 1) Click the Offices tab under the Brokerage Menu Category.

Step 2) Click Edit Office for the Office you would like to update.

Step 3a) Email Address - Update your Company's Email Address that receives Order Notifications and is visible to other Brokers, by Updating your Sales Email Addresses. Click Save at the bottom of the page.

Step 3b) Phone Number - Update your Company's Phone Number, Emergency Phone Number (For Ticket Evolution Use Only), and Fax Number. Click Save at the bottom of the page.

Step 3c) Office Address - Update your Company's Office Address, which is visible to other Brokers and used for Deliveries when tickets are being shipping to you or you are required to ship tickets. Click Save at the bottom of the page.

Step 3d) Hours of Operation - Update your Company's Hours of Operation, which is visible to other Brokers. Click Save at the bottom of the page.

You can update the Credit Card that you currently have on file with Ticket Evolution, or choose to add a new Credit Card if you don't yet have one stored.

Step 1) Click the Billing Information tab under the Brokerage Menu Category.

Step 2) Click Use Different Card to allow you to enter in new credit card details.

Step 3) Enter in New Credit Card Information. Click Update.

Accept a web order

When a web order is accepted via Ticket Evolution, several actions can take place depending on your settings.

Credit Cards

For brokers that are passing credit cards with orders via the Ticket Evolution API, there are 2 different settings that can be configured in the Settings App under Checkout -> Payment Gateway.

"Authorize" Credit Card

If this setting is selected, an authorization for the FULL AMOUNT of the order being created will be placed on the customer's credit card. Using this setting, the order will not be created if the full authorization fails to process.

Accept: When an order is accepted using the "authorize" setting, the system will settle (capture) the funds from the customer's credit card.

Reject: When an order is rejected using the "Authorize" setting, the system will void the full authorization that was created when the order was created.

"Do Not Authorize"Credit Card

If this setting is selected, only a $1 authorization will be created andimmediatelyvoided when the credit card is stored in the vault. This ensures it is a valid credit card and provides the initial AVS and CVV verification.

Accept: When an order is accepted using the "Do Not Authorize" setting, a fullauthorizationand settle (capture) of the funds simultaneously are attempted for the full amount of the order. If the authorization and settle are not successful, the order will not transition past the pending state.

Reject: When an order is rejected using the "Do Not Authorize" setting, the order is rejected and no actions are taken on the credit card.

Email notifications

If you have the "Send Client Emails"( Settings APP Checkout -> Notifications) setting enabled for the web site you are configuring, the following emails will be sent.

Order is Pending

Order has been Accepted

Tickets have been shipped (if you manage the shipment in our system)

Or if you need to reset your password:

1.) Navigate to the Broker Exchange Login Page.

2.) Click the Forgot your password? link

3.) Enter your Broker Exchange username (email address)

4.) Click the SEND ME RESET PASSWORD INSTRUCTIONS link and you will receive an email with password reset instructions.

If you want to ensure that Retail Prices on your Website or in CORE are round numbers, you can set a Rounding Rule.

Step 1) Click the Rounding Rules tab under the Manage Inventory Menu Category.

Step 2) Select which API Credential (Website) or Office you would like to adjust.

Step 3) Check the box to Enable the Rounding Rule and indicate whether you would like to round retail ticket prices Up or Down to the nearest $1 or $5. Click Save.

On your website, you have the ability to feature Tickets that are owned either by you or another Broker. Featuring Tickets allows you to see Tickets from the Company you choose to Feature above all other Tickets indicating that they are the best value for that specific event you are viewing.

Step 1) Click on the Inventory Rules tab under the Manage Inventory Menu Category.

Step 2) Select which API Credential (Website) you would like to Feature Tickets for.

Step 3) Select the Feature rule from the drop down and select the Office (Company) that you would like to Feature Tickets for.

Step 4) Click Save to Create the new Inventory Rule to Feature Tickets for that Office (Company), and you can now view the newly created Inventory Rule.