-50
NPS
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Time Timer
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About Time Timer's Brand
Time Timer LLC is a family business founded by owner/inventor/mom Jan Rogers. It develops applications that are compatible with iPhones and
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Time Timer NPS
Time Timer's Net Promoter Score (NPS) is a -50 with 10% Promoters, 30% Passives, and 60% Detractors. Net Promoter Score tracks whether Time Timer's customers would recommend using the product based on a scale of -100 to 100.
Time Timer Overall NPS
| 10% | Promoters |
|---|---|
| 30% | Passives |
| 60% | Detractors |
Time Timer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Sep 2022 -66 | Sep 2022 | -66 |
Nov 2022 -75 | Nov 2022 | -75 |
Jun 2023 -80 | Jun 2023 | -80 |
Oct 2023 -57 | Oct 2023 | -57 |
Jan 2024 -62 | Jan 2024 | -62 |
May 2024 -44 | May 2024 | -44 |
Sep 2024 -50 | Sep 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Time Timer Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Time Timer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Time Timer Product Quality
3.5/5
Time Timer has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Time Timer's overall Product Quality score rated by its users and customers.
Time Timer Product Information
Time Timer’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.timetimer.com
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Time Timer Pricing
Time Timer ROI & Value For Money
3.3/5
Time Timer has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Time Timer Customer Satisfaction (CSAT)
Time Timer Customer Satisfaction (CSAT) Score
67 / 100
Time Timer has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Time Timer Customer Service
3.5/5
Time Timer has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Time Timer's overall Customer Service score rated by its users and customers.
About Time Timer's Customer Service
Address
Cincinnati, OH
Website
http://www.timetimer.com
Time Timer as an Employer
3.8/5
Time Timer has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Time Timer scored a -50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Time Timer would recommend the brand to a friend. ENPS measures how likely Time Timer employees would recommend working at Time Timer to a friend.
Net Promoter Score
-50
NPS Score
| 10% | Promoters |
|---|---|
| 30% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
