Ting FAQs

Setting up Wi-Fi calling on your Android device is easy. First, check the device settings on your Ting account to turn on the Wi-Fi Calling feature. Then follow the directions below to enable Wi-Fi calling and set your calling preferences.

For more information on Wi-Fi calling with Ting and how these calls are billed please have a look at our Wi-Fi Calling on Ting Devices FAQ

Note: For CDMA, if the option is not present on your Ting account, then your phone does not support this feature. Feature is only available for our GSM and Sprint CDMA network.

Enabling Wi-Fi Calling

To set up Wi-Fi calling on most phones:

Go to your phone's Wireless and Network Settings.

Select the More or More Networks option

Find Wi-Fi Calling and enable it

Now your phone is ready to use Wi-Fi calling. Now you'll want to set your Wi-Fi calling preferences.

Setting Wi-Fi Calling Preferences

To set your calling preferences:

Tap Wi-Fi calling (not the enable/disable button)

Tap Connection preferences

Choose from:

Wi-Fi preferred - If a Wi-Fi network is available, your phone will use the Wi-Fi network rather than the cellular network

Cellular network preferred - Your phone will only use a Wi-Fi network for calls if there is no cellular network available.

Never use cellular network - Your phone will only use Wi-Fi networks for calls.

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Logging into the web-based console

You'll need to log into the web-based console for your residential gateway in order to change make configuration changes. To log in:

Connect to your residential gateway, either with an Ethernet cable or by Wi-Fi (you do not need to have Internet access to do this).

In a browser window go to http://192.168.1.1

Your username and password will be on a sticker on the unit and is unique to your residential gateway; enter them.

Click Login.

Changing Your SSID (Network Name) or Password

To change the SSID or network name of your wireless network:

Click Wireless

Under 2.4G Network, click SSID Setup

Enter your desired network name (or "SSID") next to Rename SSID.

Click Apply

Click Security

Select Use Custom Security Key and next to that, enter the password you wish to use

Click Apply

Repeat steps 2 through 7 to do the same for the 5G network

Your Wi-Fi connected devices will lose connection until you have connected to the new network name that you've set up.

Setting Parental Controls

You can schedule access to the Internet for specific devices or block access to specific sites or services.

To access these options, click Advanced.

Scheduling Access

To schedule access to the Internet:

In the Advanced menu, click Scheduling Access.

Select Device or MAC Address to choose what will be displayed in the drop down.

Choose your desired device or MAC address from the drop down menu.

Set the days of the week and time ranges within which to allow Internet access.

Click Add.

Scheduled devices will appear in the Device acess List with details.

To remove a schedule for a device, click Remove.

Service Blocking

To block specific services:

In the Advanced menu, click Service Blocking.

Click New.

Choose a service from the drop down list.

Select Device or IP Address to choose what will be displayed in the drop down.

Choose your desired device or IP address from the Associate Service With drop down menu.

Click Apply.

To add a new service to the blocking list:

Click New

Fill in all the fields.

Click Apply.

This service will now be an option in the Service drop down list.

Website Blocking

To block specific websites:

In the Advanced menu, click Website Blocking.

Click New.

Enter the url of the website you want to block.

Select Device or IP Address to choose what will be displayed in the drop down.

Choose your desired device or IP address from the Associate Website With drop down menu.

Click Apply.

CDMA and GSM networks are two types of cellular phone networks, and generally, if you have a phone made for one, it can't be used on the other. In the US, Sprint* and Verizon run on the CDMA networks while AT&T and T-Mobile run on the GSM networks. Ting runs on both.

If you are transferring your number into Ting, we would suggest first confirming which network your number can move to before researching further. There are no restrictions on moving your phone number, but some networks are unable to take certain numbers, so it's always best to check.

Next, we would recommend using our compatibility checker to see which network will work with your phone if you plan on bringing over your phone. If you have a multi-network phone or plan on picking up a new phone through our Ting shop or from a third party, we offer some great tips on what to look forwhile shopping.

Whats the difference?

Network coverage

There are slight differences in coverage depending on which network you choose to use. Our CDMA network has a larger footprint in rural areas, although a lot of the coverage is roaming which limits it to talk and text, so if this is a factor for you CDMA may be the network for you. In larger cities, both networks are pretty close to equal. The best way to know for sure, though, is to check our coverage maps.

GSM coverage map

CDMA coverage map

We recommend checking several areas, like home, work and school, as well as any place that youregularly go to. Be sure to zoom in and out to get a more accurate view of what the coverage is like in that area before deciding on which network fits your coverage best.

Device selection

To be sure that a new device will work with at least one of our networks or even better, be able to work with either of our networks, we would recommend buying from the Ting shop. If you don't find what you're looking for in our shop, we have some tips on what to look for when buying or bringing your phone to Ting.

Just about any unlocked GSM phone can be used on our GSM network with varying levels of compatibility, but for a phone to work optimally on our CDMA network, it's currently best that it's a Sprint-branded phone, with a few exceptions, like some multi-network phones.

GSM does offer a wider variety of phone options, but it can sometimes take a bit of research to see if the device that you're looking to buy will work on our network. CDMA takes most of that guesswork out of your decision.

What's the same?

Your Ting account

On Ting, CDMA and GSM devices coexist under a single account and share a single pool of minutes, messages and megabytes. At the end of the billing cycle, they appear on a single monthly bill.

Plus, wherever we have both native Ting CDMA and GSM network coverage (and phone numbers available), you can moveyour number from a CDMA device to a compatible GSM SIM/device or vice versa.

Your rates

On all domestic and roaming services, Ting service costs the same whether you're using the CDMA or the GSM network. You pay the same $6 plus taxes for each active line/device on your account, regardless of whether it's a CDMA or a GSM line.

Wi-Fi Calling

We do offer Wi-Fi Calling on both the CDMA and GSM networks on supported devices. Some supported phones include iPhone 5c and higher on both networks and select Android devices.

Our 30GB Wi-Fi hotspot device (no contract), costs $25/mo and comes with our same no commitment guarantee. Its an affordable Wi-Fi hotspot deal youwon'twant to miss out on.

Why such a good deal on data?

We've been able to negotiate this deal with our network partner on the basis that it is tied to these hotspot devices so we're unable to offer this deal for your phone usage. The hotspot is very portable however so it's easy for you to take it with you and connect your phone on the go.

I don't know what a hotspot is, what is a hotspot? Is it portable?

A hotspot is a small battery operated device that provides Internet access to mobile devices such as your laptop or smartphone when you are away from the office or your home. Hotspots make it possible for you to get online wherever you go. This particular hotspot from Ting connects to the internet via Sprints CDMA LTE network and allows you to connect your devices via WiFi to use 30GB of data for just $25/mo.

Can I use the hotspot as a flex device and only pay when I need it?

Unfortunately not. You can cancel the hotspot device whenever you need to but youwon'tbe able to turn the service off and on.

Is there a contract or cancellation fee?

No, were not locking you into any commitment so theres no contract and no cancellation fee if you decide to deactivate the hotspot from your account.

What is the price structure if I use over 30GB?

Its not possible to use more than 30GBthis is a hard cap. If you would like more data, you can simply order more hotspots with 30GB of data for $25/mo.

Is it possible to increase the amount of GB per month?

Each hotspot is capped at 30GB per month; however, youre are welcome to order multiple hotspots if you need a higher data limit.

Can my unused data from one month carry over into the next?

The 30GB data limitcan'tbe saved up or carried over. Once a new month begins, the 30GB limit will reset.

What type of data connection does the hotspot use?

The hotspot gets its data via a 4G LTE connection on the Sprint CDMA network. You can connect your own devices to the hotspot via Wi-Fi.

Can I plug my other devices into the hotspot? How do they connect?

You can't physically plug your phone or laptop into the hotspot. You connect your devices to the hotspot using Wi-Fi like you would when connecting to Wi-Fi at home, work or in a coffee shop.

Will my current phone have access to the 30GB of data?

The 30GB of data is strictly for the hotspot device. You can connect your phone to the hotspot via Wi-Fi to use this 30GB of data, but your phonecan'tuse up this data bucket via an LTE connection.

Can this 30GB hotspot replace my home Internet?

That depends on how much data you use in a typical month. Its a good idea to check with your current provider to see if you regularly exceed 30GB or not. If you usually use less than 30GB, then this could be a great deal for you. You might also want to double check that you have good Sprint CDMA coverage in your area to make sure that you get consistent Internet speeds. Anddon'tforget, theres no contract so you can always order a hotspot and try it out risk-free.

Do I have to activate the hotspot device right away?

You'll need to activate the device in order to take advantage of your 30GB of data for just $25 per month but there isn't a set number of days that you need to do this by.

Can I use my own device?

No, these devices have been specifically set up to work with this data offer.

What are the specifications of the device?

The full specifications of the hotspot device can be found on the hotspot shop page under the Specs section.

Can I get a copy of the device manual?

Sure, you can download a copy of the manual.

Do you want to activate your new phone from the Ting Shop or Ting compatible phone with a new number? Are you not sure where to start? You've come to the right place! This article will guide you through getting your phone up and running with a new Ting number on our Ting network.

Go to Ting.com and click Activate. get in touch

Sign in to your Ting account by entering your email and password and clicking Sign in, or select Create one to begin creating your new Ting account if needed.

Choose the device that you want to activate by clickingSelect. If your device doesn't appear here, choose the bring your own device option and enter your IMEI.

If prompted, enter your SIM card number (ICCID) found on the back of the card the SIM came with, or on the SIM itself and click Continue.

Click onSelectunderActivate a brand new number and enter the address you will mainly be using the phone around andContinue. We will use this address to assign you a local number and area code.

Confirm the address is correct and clickYes, continue.

If more than one area code is available for your area, choose one from the drop-down provided and clickContinue. The system will place a priority on this area code for you if it is available.

Confirm, edit, or add your form of payment. If continuing with the same method of payment, Confirm and proceed to the next step. If you are updating the existing info, clickEdit and add the information. If you are adding the information, enter the details, and click Continue. If you need any help, you can also check out Ting's Payment options.

Have a look at the summary of the information entered so far, take a look at the Terms of Service and agree to them, and then clickContinue.

Insert your SIM card into your phone now if you have not yet. Follow the steps on this page to complete your activation and get your device working on the network.

When you've gotten your phone working and clicked on theIt worked button, your new Ting phone number will be displayed! Note:We'll also let you know when your billing cycle begins. If you've activated phones before, your billing cycle will be the same for all of them and is set by the first device you activated. You can change your billing date if needed,for help with that.

What do I do if my bill looks wrong?

We hope you will have very few issues and questions about your bill since you can easily track your usage throughout the month and we won't surprise you with any hidden fees or unexpected penalties. But if there is anything at all on your bill that is unclear to you or does not seem right, please get in touch with us. We will walk through it with you and happily correct any mistakes.

What is the 5% buffer?

We have put in a 5% buffer between mobile rate buckets to give you a bit of wiggle room. So for example, the Small bucket for minutes goes to 100 minutes. The buffer means that you don't go into the Medium bucket as soon as you hit 101 minutes--you've got 105 minutes. This applies to the S, M and L buckets for minutes and messages.

For data, the 5% buffer applies to both the M and L buckets. For the XL and XL+ buckets, there is a flat 52 MB buffer.

Does the 5% buffer apply to the XS or zero bucket?

No. If you've used any minutes, sent or received text messages or used data, then you'll be billed at the small rate ($3). At the other end of the spectrum, this doesn't apply to the XL bucket either because there isn't another rate bucket after it (except, of course, for data. See above).

What is data grace?

We give all mobile customers 20MB of grace in their first month and 1MB every month thereafter to cover network refreshes.

If you've used 1MB or less during a month, you'll see an estimated $3 charge on your Dashboard for data, but as long as you don't exceed 1MB of usage, then you won't be billed for data at all on your monthly usage bill.

Once you go over the 20MB/1MB thresholds however, you're billed normally for all of your data usage for that cycle including that 20MB or 1MB.

Am I billed for my communications (Minutes/Messages) with Ting?

No, if you're calling from your Ting device, calls to our 1-855 number are not billed. You will see the call reflected in your usage detail on your monthly bill, but those calls are not charged. If you are roaming internationally when you call Ting, you will incur roaming charges, but thecall will not count against your minutes.

signing into your Ting account

SMS alerts from Ting will also show as free in usage.

There are more line fees on my bill than mobile devices on my account?

You will be billed a $6 Active Line Fee for each number that's activated on your account for all or part of your billing period. Numbers activated after your billing cycle has already begun will be prorated, but numbers deactivated mid-cycle are billed at the full fee for the month.

Deactivating and re-activating the same device multiple times in a given billing cycle may subject your account to multiple Active Line Fees for that one device.

How will I know my bill has been paid?

Your monthly usage and your payment will show up as two separate line items in your Billing history. If you have any credits those will show up separately as well and we'll use your credits before billing your card.

What happens if you are unable to charge my credit card?

You'll receive an email notification and a text message if your payment does not go through. The email will be sent to the email address on your Ting account and the text message would be sent to the primary Ting number set up on your account. If your account does not have a primary number set up, the text message will be sent to the phone number that has been active the longest.

The text message will not count towards your message usage and will show up in your usage from the number517-200-9283.

When you receive these notifications, you won't immediately lose your subscription. Well keep trying to take the payment over the next few days. You can update or change your payment details at any time on in your control panel by, by selecting theBilling section under your Account settings.

If you are using Amazon Payments, you'll want to verify that your billing information is up to date in your Amazon account.

My credit card was charged before the end of my billing cycle--why?

There are two problems we are trying to solve. First, we have had good customers surprised to discover they were using (and spending) more than they realized. Second, we have had some not-so-good customers use our service and then disappear before paying. To protect us from both, we have set up a system that identifies unusual usage patterns. If you seem to be using an unusual amount of service, we will send you a little warning email and then bill you for your usage so far in that month.

Select how you would like to activate, and follow the guide to complete your activation!

Activate with a new number

If you have a new Ting device, or you are bringing a device to Ting, you can get a brand new number to activate.

Transfer your number to Ting

If you currently have a number with another carrier, you can transfer it over to Ting.

Activate with an existing Ting number

If you have a new Ting device, are bringing a device to Ting, or swapping your device, you can use your existing number.

If you are looking to sell, return or replace your iPhone there are a few steps that need to happen beforehand.

In order to allow another person access to the iPhone, you would need to remove your Apple ID activation lock. If the activation lock is not removed properly from the iPhone, it renders the phone useless to anyone other than yourself. The activation locks main purpose is preventing someone from gaining access to your info if your phone is lost or stolen.

It is recommended to back up your iPhone before removing the activation lock if you are planning to restore your info to another phone.

If you are the new owner of an iPhone that still has an activation lock associated with the device, all hope is not lost. There is a way to remove the activation lock remotely through iCloud. The same steps can be used if you would rather disable the activation lock on your computer through your iCloud account while you still have the phone in your possession.

Removing your activation lock on your iPhone

To remove the activation lock from your iPhone, you need to turn offFind my iPhone from your iCloud settings on the phone.

Go to Settingson your phone.

Tap Your Name/Apple IDat the top of settings. Note: If you're running an earlier version of iOS, you want to go straight to the iCloud option in your settings.

Tap iCloud.

Select the setting for Find my iPhone

Tap the switch to turn it off.

You will be asked for your iCloud password to continue.

Enter your password

Now that you have signed out of Find my iPhone, you can Factory Reset your Apple device.

Unsure if the activation lock has been removed?

If after completing these steps you are unsure if everything has been removed, reach out to us.We have a handy tool that allows us to check to see if an Apple ID activation lock is still present on an iPhone.

If the above steps are not working out, you are also able to remove the activation lock online within your iCloud account.

Removing activation lock through iCloud

If you've purchased your iPhone and found that it's still associated with a previous owner's Apple ID the following steps may be able to help. Alternatively, if you would rather remove your activation lock using this method on your own phone that works too!

The previous owner will need to remotely erase the device and then remove it from their iCloud account. Feel free to send them a link to this article so they can follow the steps below.

Log into the iCloud account that is associated with the device from any device or computer.

Click on the All Devices drop-down and select the device in question.

Click Erase iPhone/iPad.This will erase the device, but not any of your stored backups in the cloud.

Enter your Apple ID password and click Next.

Don't enter a phone number on the next screen, just click Next.

There's no need to enter an optional message on the next screen, you can simply select Done.

Now that the phone is erased, click Remove from Account.

Click Remove.

Now the phone is ready to activate, and the new owner should be notified.

We think our rates are pretty nifty since we only charge you for what you use each month which lets you control your charges, so you're not paying for something you don't use.

Since your bill tailors itself to your usage every month, months where you don't use your phone often, you'll pay less and months where you need more, you'll just have a little higher bill, rather than paying overages. There's no need to pick anything ahead of time or to build yourself a cushion "just in case."

Our interactive online rates guide can help with most questions, but here's a more detailed table, as well as some frequently asked questions to put you in the know from the get-go.

international calling free to over 60 countries

Does Ting have any activation fees, transfer fees, or start-up fees?

There are no start-up fees with Ting. We don't charge extra to activate or transfer your number over from another provider, and if you want to swap all your phones around on your account, there's no charge for that either.

How am I billed for phone calls and text messages?

Ting usage for voice and text is billed for both outgoing and incoming usage. Voice usage is billed by the minute and rounded up to the nearest minute so if you make a call that lasts for 10 minutes and 45 seconds; we round yourcall to 11 minutes. For text messages, you are billed for messages that are sent and received.

Do I need a separate data plan because I have a smartphone?

Not at all! Since Ting doesn't have any sorts of plans, you only pay for what you use. If you want to use data on your phone, then some data usage will accumulate and will be added to your bill. If you don't use any dataor calls or texts for that matterthen you wouldn't be charged for that use that month, only your $6 line fee.

How are Ting-to-Ting calls billed?

If you place a call to another Ting user, both users are billed for the call because two parties are accessing the network. If both users are on the same account, a call that lasted 5 minutes will result in 10 minutes total billed on that account.

Are there any surcharges when I'm roaming?

There is no charge for voice or text roamingdata roaming is unavailablewhile you're within the US. If you travel internationally, there may be some additional charges for international use.

What about long-distance calls?

Ting offers ! For the countries that aren't covered, you would be charged for your regular minutes plus the additional per minute surcharge.

Calls to anywhere in the US are free of any additional surcharges and will only count as minutes.

What is Visual Voicemail?

Visual voicemailis a random-access voicemail with a visual interface. Such an interface presents a list of messages for playback. This means you can listen to whatever message you want and you do not have to listen to the messages in order.

Note: in order to use Visual voicemail with Ting the device must be runningiOS 10 or later and GSM devices must be running the Ting Carrier Settings

Visual voicemail for iPhone

Go to the Phone app, then tap the Voicemail tab

Tap Set Up Now contact Ting customer support

Create a voicemail password, then tap Done

Enter your password again to confirm it, then tap Done

Select Custom or Default. If you choose Custom, you can record a new greeting

Tap Done to save your greeting

Transfer your existing Voicemail

To transfer your existing voicemail, follow these steps:

Go to the Phone app, then tap the Voicemail tab.

Tap Set Up Now.

Enter your password,* then tap done.

Record a custom greeting or use the default greeting, then tap Save.

If you forget your voicemail password, there's no way to reset it from your iPhone. You need to to reset your password.

Ting carrier settings for GSM iPhone

If you are running iOS 10 or later, you can insert the Ting GSM SIM card and accept the update to the Carrier settings. Once the update is applied, you will have access to features such as Visual Voicemail and Wi-Fi Calling.

If the phone doesn't automatically pick up the carrier update, you can prompt the phone by doing this.

Open Settings

Open About

Check CarrierVersion

If it says Ting 28.4 or up, then the update applied

If not, then you will need to tap the Carrier Version until the phone prompts you to accept the update.

Ting's billing is set up to automatically bill your credit card each month for the amount of service that you use. When you set up your Ting account, you'll be asked to add a credit card for these monthly re-occurringcharges.

Which credit cards are accepted for monthly billing and purchases?

We accept credit, debit, and prepaid cards from most major companies as long as they have an American Express, Discover, Mastercard or Visa logo.Amazon payments are also accepted.

Your billing address must match your credit card information and may be from the United Statesincluding APO, FPO and Puerto Ricoor Canada.

What is the $1 charge I see on my card after adding it to my Ting account?

When you add a card to yourTing account, there is a $1 authorizationthat you may see immediately afterward. This is just an authorizationhold from us checking to see if the card is valid, and it should disappear after 24-48 hours.

If I use a Canadian card, in what currency will I be charged?

All cards will be charged in US Dollars.

What exchange rate will be used for Canadian cards?

If you do use a Canadian credit card, your bank will determine the exchange rate at the time your card is charged. Please note that if you are then refunded any portion of the charge, the exchange rate may be different (higher or lower).

How am I taxed if I use a Canadian card?

If you wish to use a Canadian credit card for billing, you must have a United States address on file as well, for taxation purposes and to give you a phone number in your area. You will be asked for this address when adding your card during a purchase, activation, or number transfer.

Does using a Canadian credit card mean I can get service in Canada?

We only offer service in the United States. Using your Ting phone outside of the US will incur roaming charges.

After bringing a phone from another carrier, some customers find that they have issues using voicemail. They will enter the security PIN, but the system doesn't acknowledge that a PIN was entered and repeatedly asks for it over and over again.

When this happens you will need to adjust the Dual Tone Multi Frequency (DTMF) tones.

To do that, follow these steps

Tap the phone icon

Tap the three dots (or the More button) in the upper right of the screen to open the Menu

Tap Settings

Tap Call

Tap DTMF tones

Select the option for Long

For some versions of Android, you may haveto do the following.

Tap the phone icon

Tap the Menu button (located in the upper right corner)

Tap Settings

Tap Calls

Tap Sounds and vibration

Tap Dialpad Tones to enable

Tap Dialpad tone length and select the option for Long

If you need to return or replace your Ting device, then you'll want to read over the information below. For a slightly longer and more detailed version of the information in this article, check out our Terms of Service.

What is the warranty if I have a new Ting device?

New Ting devices have a warranty of 1 year from the purchase date.

What is the warranty if I have a refurbished Ting device?

Refurbished Ting devices have a warranty of 30 days from the purchase date.

What is the warranty if I have a BYOD device purchased from another third party?

Ting's warranty doesn't cover devices that you purchased somewhere else and brought over to our service.

What does Ting's warranty cover?

Our warranty covers defects in materials or quality. It does not include:

Defects arising from damage

Normal wear-and-tear or aging

Visible, accidental physical damage

Liquid damage

"Rooted" or "modded" devices

How does the warranty replacement process work?

If you need to have a device replaced due to a defect in materials or quality:

Get in touch with us so we can start the replacement process for you.

We'll ship your replacement right away so that you can transfer contacts and other data to the new device (if applicable).

When your replacement ships out, we will preauthorize the credit card you have on file for the cost of the replacement, just in case the original device isn't returned.

We'll also email you a prepaid shipping label so that you can return the defective device.

You'll return this original device along with all components, and accessories that were shipped with it including battery, charger, USB cable, SD card, and manual (if applicable).

It must be received back in our warehouse within 21 days of the replacement being shipped, and you will get reminder e-mails from us.

If the original isn't received within 21 days, we'll assume you wanted to keep both devices, and we will charge you for the replacement and express shipping fees, if applicable.

We'll check the condition of the returned device to confirm that it is still covered under warranty and that all components and accessories that were returned.

If everything is in order, we'll let you know by email.

If components are missing, we will charge a nonrefundable missing parts fee as outlined in our Terms of Service.

If the condition of the device isn't covered under warranty, we'll let you know, and you'll be billed for the replacement device.

Devices returned to Ting must have also had any activation locks removed to allow access for triage. Removing Android activation lock Removing iPhone activation lock

What if I dropped my phone or otherwise accidentally damaged it?

Ting does not cover accidental damage under our warranty.

Does Ting offer insurance?

No, Ting does not offer phone or device insurance, but you can certainly purchase it through a third-party insurer. Please note that if you have your device replaced by a third party insurer, they may replace it with a device that may not work with Ting. If you're not sure, get in touch with us.

Should I just have my device replaced directly with the manufacturer?

If you purchased your device from Ting directly, we don't recommend having your device replaced by the manufacturer. Similar to replacements from insurance companies, it may be replaced with a device that may not work with Ting. We handle the manufacturer's warranty on your behalf, so there is no need to go to the manufacturer directly.

What if I don't like the phone that I purchased?

If Ting doesn't work out for you, you can also return a device that has been opened and gently used (but not damaged) within thirty days, so long as you've used fewer than 300 minutes, 300 text messages, and 300 megabytes of data.

If you receive a device from us that does not power up out of the box or is still in its unopened box, you can return it for a full refund within thirty days of purchase. If you receive a damaged device, please reach out to us immediately, and well be happy to help by replacing it or returning it.

Does requesting a warranty replacement mean I'll automatically get one?

Once you get in touch with us, we'll ask questions to determine if the reason for your return falls under what's covered under our warranty first. If it does, we'll start the replacement process. If not, we'll let you know at that time.

Will I get a new phone as a replacement?

If your device is eligible for replacement, depending on the length of time the phone has been in use, we will replace with a new or refurbished device of the same or comparable model, at our discretion.

Can I still be charged for a replacement device once I've sent my original back?

There are two instances in which we charge for a replacement device. We need to receive the device back to our warehouse within 21 days of creating the replacement order. If we see no movement on the tracking of our return label after 21 days, we will need to charge, and we will assume that you no longer wish to return the original device.

If the original device arrives at our warehouse showing signs of physical or liquid damage, accidental or otherwise, or if the devices operating system has been modified, we will charge for the replacement device.

What if Ting finds that the damage to my device isn't covered under warranty after I've sent it back?

Devices are inspected to confirm that defects are not one the result of accidental damage, liquid damage, normal wear and tear, rooting, or modding. If any of these issues are found, then you will be billed for the replacement.

What if I want to have my device replaced by a different model?

If you want to replace your device with a different model the replacement process is a little different. The new model needs to be purchased, and then a return order will be created for the original device, provided it is within the return timeframe of 30 days from purchase. These will be two separate transactions. The return process is the same as the replacement process except that once your returned device passes inspection, you'll receive a refund.

If you want to keep the phone number that's on the phone you're returning, and you don't have a spare device to move it to, you'll want to purchase your replacement phone before shipping back your original.

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If you primarily connect your devices to Wi-Fi then signal strength is key to having a good experience. Good signal quality is correlated to good performance and weak signals beget poor performance and connection stability.

Imagine two people having a conversation. The quality of the conversation depends on how loudly each person talks and how well they can hear the other party. In essence, this conversation is atwo-way transmission of information from A to B and B to A. If person A cannot hear person B then the quality of the conversation will be poor; conversely, if B cannot hear A then the conversation will be equally poor.

If A and B are talking in a typical home or office environment, the quality of their conversation will depend on the following:

a) The distance between A and B: the greater the distance, the harder it becomes to hear the other party.

b) The number of physical obstructions: if there are walls and floors between A and B, each successive obstruction will reduce the quality and impede their ability to hear the other side of the conversation.

c) The level of noise and interference: if there are other conversations happening in the environment that A and B are in, it will be harder to filter out the noise and listen for the information relevant to the conversation.

d) How loudly each person talks: if person A can talk loudly at 75 decibels whereas person B can only talk at 65 decibels, A is less likely to hear B when distance/obstructions/interference is factored in. Conversely, B is more likely to hear A however the conversation quality will still be poor.

e) Their hearing sensitivity: if person A has better hearing than person B, they may be able to receive information in poor conversation conditions and attempt to reply back. The conversation will still not work if person B has poorer hearing and cannot receive the reply.

How does this long analogy relate to Wi-Fi transmissions you ask? Wi-Fi transmissions are electromagnetic waves instead of sound however, they operate on similar principles to the example above. The key takeaway is there are many factors that can influence the quality of your Wi-Fi connection and in order to achieve the best performance and stability, you'll want to mitigate those factors as much as possible. Here are the key factors determine received signal and what you can do to maximize signal strength:

1. Distance

Reduce transmission distances where possible. Wi-Fi signals lose energy over distance and you want the transmission path between the router and client device to be short as possible to maximize performance.

2. Physical obstructions/barriers

Reduce the number of obstructions in the transmission path. Each physical object (walls/floors/furniture/appliances) that the Wi-Fi signal passes through absorbs part of its energy. Denser building materials like metal, concrete and brick cause greater signal attenuation compared to RF-transparent materials like wood or drywall. Gaining line-of-sight to your wireless router or access point and reducing barriers is critical to maintaining a strong signal.

3. RF interference

Interference comes from a variety of RF producing sources, some of which you cannot control for. The primary sources of interference are Wi-Fi signals coming from your wireless devices and from neighboring homes (this effect is magnified in high density residences like condos or apartments). Secondary sources are typically devices producing electromagnetic radiation such as cordless phones, wireless cameras, microwave ovens, baby monitors, and etc. You cannot prevent outside RF signals from interfering however, you can control your own RF-producing devices. Turn off Wi-Fi and RF-producing devices when not in use and do not install your wireless router in close proximity to said devices.

4. Transmit power (Tx)

Routers and Wi-Fi devices can have varying levels of transmit power. Some are stronger and can transmit 'louder' than others which effectively increases its transmission range. Transmit power is typically stronger on wireless access points when compared to client devices such as smartphones, laptops, tablets, or streaming devices. This means transmissions from the access point are stronger and can be 'heard' at greater distances compared to client devices.

5. Receiver Sensitivity (Rx)

A device's ability to 'hear' or receive information is equally important in maintaining a strong and stable Wi-Fi connection. The lower the receive sensitivity threshold, the better the device is at 'hearing' weaker signals. Conversely, higher thresholds (closer to 0 dBm) mean that the device is less sensitive and requires a stronger signal in order to 'hear' the transmission. The balance between transmit power and receive sensitivity determines the overall quality of the transmission.

How do these principles relate to actual measured performance?

The speed or throughput of your Wi-Fi connection is directly correlated to the signal strength; stronger signals result in faster link rates (PHY) and better real-life throughput. As the signal degrades and becomes weaker, the PHY rate decreases and so does actual throughput. Here's a generalized graph of depicting the relationship between received signal strength (Rx in dBm) and measured throughput (mbps):

https://eyesaas.com/wi-fi-signal-strength/

We can determine several things from the graph above:

Throughput (actual measured speed) is positively correlated to signal strength where throughput decreases as signal strength declines (further from 30 dBm)

5 GHz Wi-Fi throughput is more sensitive to changes in signal and performance degrades more quickly when compared to 2.4 GHz Wi-Fi throughput

2.4 GHz throughput is less sensitive to changes in signal and can still be usable at weaker signal strengths compared to 5 GHz connections

Maximum throughput for 2.4 GHz signals is significantly lower than 5 GHz signals (particularly at very strong signal strengths between -30 dBm and -65 dBm)

There are distinct thresholds for signal quality and the measured signal in dBm can imply a certain level of performance for typical applications or uses. Stronger signals will allow more intensive applications like video streaming or downloads/uploads to run more smoothly while weaker signals will only be suitable for light tasks where throughput and timely transmission of data is less critical. The recommended signal range for the best possible experience while connected wirelessly is between -30 dBm to -65 dBm.

Source:

With so many different Android phones on the market, activating on Ting's GSM network can sometimes be tricky. Not to worry, here are some handy tips that should make it easier.

Make sure your phone is unlocked

If you're getting any of the following errors: "network lock", "network unlock pin", "unsupported sim" or anything similar, this indicates that your phone likely still needs to be unlocked from the original carrier.

If your phone came from a third-party source (Amazon, eBay, Craigslist, Swappa, Glyde, a friend, etc.), then it will be up to that source to provide information on where the phone originated, which carrier it might have come from, and therefore, if/how it needs to be unlocked.

AT&T phones must be unlocked before they will work on Ting. Submit an unlock request on AT&T.

Sprint phones that can work on the GSM network will also need to be unlocked. Check Sprint's unlocking policy for a list of phones that are eligible for a Domestic SIM Unlock.An Important Note about Sprint MSL Unlocking: phonesthat are eligible for anMSL unlock will have much lower levels of compatibility with our GSM network. If you have a phone that can only be MSL unlocked, we recommend you use it on our CDMA network or find a different phone to use on our GSM network.

Ignore the "foreign SIM card" warning

If you have a Verizon phone and you see a "foreign SIM" warning (aka: SIM is from an unknown source), but your phone is functioning normally on the Ting network, you can ignore this warning as this is normal on many phones coming from Verizon.

Make sure your SIM card is installed correctly

On most phones, the SIM card can only be installed one way, with the gold part facing the guts of the phone and the cut off the corner of the sim card matching with the cut off the corner of the tray. But on a small number of phones,the SIM card can be installed incorrectly.

If your phone's SIM card can be installed in more than one way, try flipping it. If you're still stuck, check out Youtube, they have some great "how-to" videos for inserting sim cards.

Find your APN settings

APN settings are in a variety of menu locations and differ by manufacturer. We have a Ting activation guide to help you find APN settings on your phone.

Note: If you have a Nexus 5 or 6 and the APN settings are not in the Mobile Networks menu, the following should work:

Dial * # * # 4636 # * # *

Tap Phone Information

Scroll to Set preferred network type

Tap the arrow icon to the right to open the network type menu

Select LTE/GSM auto (PRL)

Tap the back key until you get back to the home screen

The APN option should now be visible in the Mobile Networks menu.

Set two separate APN profiles

If you've set up one APN profile as per our activation directions, reset your APN to defaults and then try setting two separate profiles (mentioned in step 3 and 4 in the above link).

Set only the APN name to start

If you're unable to save the APN settings when you enter all the information, try setting only the name and the APN fields to begin.

If you are able to save the name and APN fields, then you can go back into the setting and enter the remaining details that are shown above, in either the combined or separated APN profiles.

When viewing the APN settings you may not see all of the items that you've set but if data, MMS and tethering are all working then the settings are holding.

Firmware issues

Some phones coming from other carriers will have some firmware (custom carrier software) issues that cause trouble on our network.If you run into trouble, you can also look for some third-party messaging and voicemail apps which are usually available for free on the Play Store.

If you're still having trouble, please get in touch. We'll do our best to get your phones up and running or at least figure out what's getting in the way.

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While we can't provide specific instructions for all devices or all manufacturers, we do have some generic steps you can try complete the activation on the Ting network. Menu names and structures may vary on your device.

Click the link below that applies to you:

Completing Activation on the CDMA network

Completing Activation on the GSM Network

Completing Activation on the CDMA Network

The first thing you will need to do is ensure that voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update may be required. Some of the steps below will require your MSL and MSID; these are in the activation email that you received from Ting. You can also find this information in the Device Settings of your Ting account online. Please follow the steps below:

1a. Carrier Wipe for Feature Phones

Open the dialer

Dial ##MSL# (The MSL is a 6-digit number emailed to you by Ting upon the activation of your handset)

Touch Edit

Enter your 10 digit phone number

*NOTE even if the 10-digit phone number is already listed, you should still back it out and re-enter it.

Touch "OK"

Clear all the zeroes and enter the MSID number (received in the email by Ting upon activation of your handset)

Touch "OK"

Touch "Done", the phone will reboot (if it does not reboot, do so manually)

If you have a smartphone, the instructions above may not apply. The following generic instructions may apply to your device, although menu names and structures may vary.

1b. Carrier Wipe

Open the dialer

Dial # # 72786 #

Enter your Master Subsidy Lock (MSL) (a 6 digit number emailed to you by Ting upon the activation of your handset)

Touch "OK", phone will restart

2. System Update

Touch the Application icon

Touch Settings

Touch System updates (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")

If it says "No updates available" you may not be connected to the internet. Make sure your WiFi is enabled and connected. You also may need to change your WiFi sleep policy, check it out here.

3. Profile Update

Touch the Application icon

Touch Settings

Touch System updates (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")

Touch "Update Profile"

The device will restart when complete

4. PRL Update

Touch the Application icon

Touch Settings

Touch System updates" (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")

Touch Update PRL

Wait for the PRL update to complete, then touch OK

If your device does not restart after the PRL update, restart it

Once your device restarts, 3G data, voice, and text messaging should be enabled. If your device supports picture messaging, you should follow the additional steps below.

If the steps above have still not helped in activating your device we suggest the follow:

Open up the email you received from Ting upon activation

Listed near the bottom will be your MSID and MSL number

On your device enter ##MSL# (The MSL number is in the email)

Select Edit

Enter your phone number and hit "OK"

Clear all the zeros and enter in your MSID (The MSID number is in the email)

Restart your device, 3G, MMS and LTE (if your device supports it) should now be functional

Picture Messaging Settings

Once your device is confirmed to be activated and you have voice, text messaging and 3G data (if applicable) working, youll need to manually program your picture messaging settings. Before you begin, please log into your account at Ting.com. In the Ting dashboard, select your device, and ensure you have checked off "Can send/receive pictures, videos and group messages".

Certain feature phones require a 'Camera URL' to be specified. The Ting Camera URL settings are: http://www.plspictures.com/WMTP_3_4

To update this follow the steps below:

Open the dialer

Dial # #3282# (# #DATA#)

Touch Picture Mail

Touch Picture URL

Touch Edit

Enter your MSL (a 6 digit number emailed to you by Ting upon the activation of your handset) and touch "OK"

Change URL to http://www.plspictures.com/WMTP_3_4

Restart Phone

If you have a 4G WiMax device, you should follow the additional steps below. If you have an LTE device, your phone is ready and you do not need to configure 4G LTE data.

4G WiMax Settings

*for 4G LTE devices, no further action is required*

Once your device is confirmed to be activated and you have voice, text messaging and 3G data working, youll need to manually program your 4G WiMax settings to be able to access 4G data speeds, if supported by your device.

Open the dialer

Dial # #3282# (# #DATA#)

Touch "View"

Touch "WiMax"

Enter your MSL (a 6 digit number emailed to you by Ting upon the activation of your handset) and touch "OK"

Touch "Realm"

Press the hardware menu button (The page button located on handset in the bottom left corner of the device)

Touch "Write Rlm"

Enter "mvno102.sprintpcs.com" and touch "Save" (Note: It will only say "Realm: sprintpcs.com" in this field)

Restart Phone

Once the phone restarts, assuming you are in a 4G capable area, you should be able to use 4G data.

If you have tried all the options and are still having problems, get in touch so we can help you out.

Completing Activation on the GSM Network

Following are basic instructions for feature phones, however, some feature phones will have their APN settings hard-coded so that they cannot be changed. If that's the case, you will not be able to get data on that device.

Press the Menu button

Select Settings

Select Connection

Select Access Points

Select New

Enter APN settings

Name: Ting

APN: wholesale

Leave username and password blank

Select Done/Save

If you are still having problems, get in touch so we can help you out.

Can I block unwanted calls from specific numbers?

We don't currently offer a way to block calls from specific numbers, though if you want to block unwanted text messages, you can check out this article for steps on how to do that. Some phones have native call blocking ability, but if your phone doesn't have that and you've got a smartphone, you can often download an app that will do this.

Call blocking on Android phones

Native Call Blocking

Some Android phones offer a native call blocking feature. This is generally found in the Call settings of the phone and will ensure that you aren't disturbed by calls from blocked number by sending them straight to voicemail.

Call Blocking Apps

For Android devices that don't have native call blocking, the most popular call blocking app is Call Control - Call Blocker. This app allows you to set up black or white lists, choose how to treat blacklisted numberseither by sending them to voicemail, a pick up followed by a hang-up or simply muting the ringer when calls from those numbers come inand even blocks entire area codes. You can also block text messages, including shortcodes. For a free app, it's relatively robust.

We like the app Hiya | Android | iOS | because it serves numbers with a side of context. Hiya gives a bit more information about numbers outside of your contact list, flagging them as likely spam, a colleague from work, or an urgent call from the doctors office. Hiya also lets you control and update a personalized block list and report nuisance callers. Check out this Ting Blog post for more information.

Call blocking on iPhones

iPhones running iOS6 and upcome equipped with a number blocking feature for both calls and texts. Text messages from blocked numbers will go undelivered while calls will go straight to voicemail. Both features can be found in the settings within their apps, or within the contact card of the person that you would like to block.

You can certainly look into more complex blocking apps for the iPhone, but the native options work pretty well.

There are several ways that you can get mobile phone service while traveling internationally depending on where you're going, how long you're planning on staying, and what type of phone you have. Each option has its benefits, and it's best to review them all to select the option that's best for you.

International roaming with Ting

Ting offers international roaming on both our GSM and CDMA networks. While GSM phones can easily roam anywhere that we have coverage, CDMA phones do need to have a removable sim card to roam internationally.

Although it's important to be aware of the cost which can often end up being significantly more expensive than you expect, for short-term travel or if you plan on minimally using your phone, this can be the easiest and cheapest option.

If your phone can be SIM unlocked for international travelthat's any GSM device you can bring to Ting and many CDMA devicesthen we recommend you do that as well. An unlocked phone would free you up to buy a local SIM card if you find yourself using your phone more than expected which lets you know exactly what you're paying and generally get service at a much lower rate than if you roam internationally.

If we don't offer international roaming coverage where you're traveling, then you'll need to either unlock your device and use a local SIM card, use a local prepaid phone or a Wi-Fi-based service like Skype.

Important note: There is a 3-month waiting period on all new Ting accounts. We cannot enable international roaming until this 3-month active service period has been reached. International roaming should automatically enable once the 3-month tenure has been met.

International roaming rates

While traveling there is an extra charge, or surcharge, for anyphone use while you're outside the US. For example, if you are in Mexico and you receive a call that lasts 10 minutes, your minutes will be added to your monthly usage and an additional $0.30/minute will be added to your bill for the call.

Before you travel

Log into your Ting account online.

Click onDevice settings.

Select the device(s) where you want to enable international roaming. Back to top

Scroll down to International Roaming option, and click the blue edit pencil.

In the pop-up window, toggle the "Can use international roaming" slider to enable it.

You will then be presented with a second option. You may toggle on "Can use international data roaming" if you would like to enable data roaming services. Once all the options you would like are enabled, selectSave.Note: International data roaming can accumulate quickly, and it is generally the more expensive option. If you would like to only have text and talk, you can leave this option off.

If you want to use data, make sure data roaming is enabled in the settings on your device. Voice roaming will be enabled automatically. For CDMA devices that are looking to roam, the network mode may also need to be updated once you arrive at your destination.

Update network mode

The process of changing your network mode will vary slightly from phone to phone, but we've listed the most common Android pathway below.

Tap Apps.

Go to Settings.

Select More Networks.

Choose Mobile Networks.

Tap Network Mode.

Select an applicable network mode. We suggest Global.

Your phone will reboot and should connect automatically. If not, manually search for a network via the Network operators option typically under Mobile Networks.

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International SIM unlock

Purchasing a local international SIM is ideal for long-term trips or trips where you plan on using your phone a lot. It can take the guesswork out of the rates so you can avoid a bill with unexpected charges at the end of your trip.

Your coverage and rates will be based on the provider of the foreign SIM card that you're using since you'll be getting a new local number with them. If you're checking ahead of time or doing so upon arrival, you'll want to find out:

Which areas they cover.

How they handle domestic and/or international roaming (i.e., If you're traveling to several countries in Europe or Asia in one trip, make sure they're all covered).

The domestic and international rates.

Before (and after) you travel

If you use a GSM phone on Ting, then your phone is already unlocked, and you can simply remove your Ting SIM card and pop in a new international sim from a local carrier. If you have a CDMA device with a removable sim card, follow our guide on international CDMA SIM unlocking for a detailed explanation of what to do before and after you travel.

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Prepaid phones

A prepaid phone is an alternative if you have a CDMA phone that does not have a removable SIM, or you're going to a country that doesn't have a GSM network provider. These are usually relatively inexpensive phones that you can load and reload as needed with a local carrier. If you need to be reachable while traveling, or you're traveling for a longer period of time, this can be a reliable alternative. You know exactly what you're getting in terms of rates, and it's easy to get up and running.

Your coverage will be based on the provider of the prepaid phone that you're using since you'll be getting a new local number with them. If you're checking ahead of time or doing so upon arrival, you'll want to find out:

Which areas they cover.

How they handle domestic and/or international roaming (i.e. you're traveling to several countries in Europe in one trip).

The domestic and international rates.

Before you travel

You don't have to do anything with your Ting device if you're going to use a foreign prepaid phone while you're traveling, except perhaps turn it off so the battery still has a charge when you return.

If you're traveling for an extended period of time, we can suspend your service while you travel so you'll only have the $6 line fee billed by Ting during your travel.

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VoIP calling services

VoIP calling services such as Skype, Viber, Hangout, or Facetime are all a great way to keep in touch while you're traveling. Apps like Facebook Messenger also have VoIP calling built into them which, for many people, will eliminate the need to set up another service. These options do require access to Wi-Fi or data to work, but if your hotel offers free Wi-Fi, you can use these options while connected.

These apps usually require both parties to have them and are usually free. Some of them have options for additional services, like the ability to call phone numbers directly, as paid extras if you want them.

Sometimes, when all else fails, a device has to be set back to factory defaults to fix problems that have arisen. You may also be selling or returning a phone and want to delete all your personal data. Whatever the reason, here are the various ways that you can get your device back to factory settings. If you're in the midst of troubleshooting and need to back up your device first, check out this article before you start that reset.

These directions won't cover every phone, so if you've tried these methods and you can't find any information on how to reset your phone, get in touch and we'll help you track down those directions.

If resetting as part of troubleshooting we strongly suggest ensuring your active device is not on the list of obsolete Sprint devices.

If a carrier reset, profile, or PRL update are performed on an already active phone on the list it will be unable to activate and will need to be replaced. New activations will not be possible unless the phone can be manually programmed.

The only solution is to manually program the phone if possible (data usage is not possible with activations via manual programming) or to obtain a new device. Please contact support for help troubleshooting or activating with these devices.

Resetting an Android Phone From the Software

Resetting an Android Phone From the Hardware

Resetting an iOS Device

Resetting Windows OS7 and OS8 Phones

Resetting a Feature Phone

Call forwarding enables you to forward calls to your mobile device, to a number that you specify in your account on your Device Settings page.

There are no extra charges to use call forwarding, but you will be billed per minute for any calls that are connected via call forwarding. You are only able to forward to numbers within the United States from your Ting line.

Setting up call forwarding on your CDMA phone

First, you'll need to enable call forwarding in the Device settings on your account. To update these settings, click the edit/pencil icon at the top of the Minutes section of your device's settings. Can use call forwarding at any time

There are three forwarding options available:

Call forwarding can be used

Forward 'busy signal' calls to this number

Forward unanswered calls to this number

Call forwarding can be used

When you enable this option, all incoming calls will be forwarded to the number you set regardless of whether you are using your handset or not.

Once enabled, missed calls will notgo to voicemail.

To activate call forwarding from your device:

Dial * 7 2.

Enter the area code + phone number to which you would like to forward calls.

Press TALK/SEND. Wait for the confirmation tone (several fast tones, followed by a beep).

To deactivate call forwarding:

Dial * 7 2 0 TALK/SEND.

Wait for the confirmation tone (several fast tones, followed by a beep).

Don't forget to deactivate this feature from your phone when you want to stop forwarding.

Forward 'busy signal' calls to this number

When you enable 'busy signal' forwarding, calls are only forwarded if you are utilizing call waitingessentially if you're on two calls. If calls are missed, they will not go to voicemail.

If you're just on one call, though, and you ignore the second call, it will go to voicemail as usual rather than forwarding.

Forward 'no answer' calls to this number

When you enable 'no answer' forwarding, incoming calls will ring on your line a few times before rolling over to the forwarding number.

Missed calls will not go to voicemail.

Setting up call forwarding on a GSM phone

First, you'll need to enable call forwarding in the Device settings on your account. To update these settings, click the edit icon at the top of the Minutes section of your device's settings.

There are three forwarding settings in your account for GSM devices:

Can use call forwarding

Can use call forwarding on busy/no answer

Note: Can use call forwarding must be enabled for the other two settings to work.

Can use call forwarding

This allows you to use any of the call forwarding settings.

Can use call forwarding on busy/no answer

When you enable this type of call forwarding, you are essentially circumventing your voicemail.

Once you've enabled this feature, set your call forwarding number on your phone using the following dialing codes.

No answer call forwarding

Dial * * 61 * 1PhoneNumber # .

If you get an error message, try dialing * * 61 * + 1PhoneNumber #.

To be able to enter the '+' mentioned above, press and hold down the 0 key.

Press TALK/SEND.

Wait for the registration message.

To turn this off:

Dial # # 61 # .

Press TALK/SEND.

Wait for the message confirming call forwarding has been disabled.

Unreachable call forwarding

Use this if you're in an area where you don't get reception.

Dial * * 62 * 1PhoneNumber #.

If you get an error message, try dialing * * 62 * + 1PhoneNumber #.

To be able to enter the '+' mentioned above, press and hold down the 0 key.

Press TALK/SEND.

Wait for the registration message.

To turn this off:

Dial # # 62 #.

Press TALK/SEND.

Wait for the message confirming call forwarding has been disabled.

Busy call forwarding

Dial * * 67 * 1PhoneNumber #.

If you get an error message, try dialing * * 67 * + 1PhoneNumber #.

To be able to enter the '+' mentioned above, press and hold down the 0 key.

Press TALK/SEND.

Wait for the registration message.

To turn this off:

Dial # # 67 #.

Press TALK/SEND.

Wait for the message confirming call forwarding has been disabled.

Can use call forwarding at any time

When you enable this feature and set up a number, all incoming calls will be forwarded no matter what. No calls will go to voicemail.

Dial * * 21 *1PhoneNumber #.

If you get an error message, try dialing * * 21 * + 1PhoneNumber #.

To be able to enter the '+' mentioned above, press and hold down the 0 key.

Press TALK/SEND.

Wait for the registration message.

To turn this off:

Dial # # 21 #.

Press TALK/SEND.

Wait for the message confirming call forwarding has been disabled.

To disable call forwarding

To disable all call forwarding:

Dial # # 004 #.

Tap Call.

Wait for the message confirming all call forwarding has been disabled.

Call waiting

To turn call waiting on:

Dial * 43 #.

Tap Call.

Wait for the message confirming call waiting has been enabled.

To turn it off:

Dial # 43 #.

Tap Call.

Wait for the message confirming all call waiting has been disabled.

International long distance and roaming are one of the few times that there may be a surcharge or additional fees when using Ting. To help understand how our international long distance and roaming works, we put together there frequently asked questions.

International long distance FAQ

1. Where does Ting offer international long distance?

Ting offers you the option to call over 60+ countries at no additional charge. Take a look at the places you can phone with no additional fee on our International calling guide.Countries with a surcharge for mobile calls will have this noted separately.

international coverage options

We also offer an 80 country option for $9 which includeseverything from the 60+mentioned aboveplus surcharge-free calling tolandlines and mobile phonesin these countries:

Austria

Belgium

France

French Guiana

Greece

Italy

Lithuania

Poland

Portugal

And surcharge-free calling tolandlines onlyin these countries:

Bahrain

Bangladesh

Bulgaria

San Marino

Slovenia

Uzbekistan

Zambia

Calls to countries that aren't included on either list or to mobile phones in countries that only offer free calling to landlines will still be charged the applicable per-minute rate. Calls to premium or Hotline numbers may also incur additional charges

2. Do long-distance minutes also count towards my total minutes?

Yes. International callswill still count towards your total monthly minutes. If there is an extra-long distance per minute charge, you'll be able to see the surcharge on your bill under the Extras section.

3. What are the fees for international text messages?

There is no additional charge for sending texts to an international long-distance number. You can also receive texts from an international long-distance number for no extra cost.

4. Is there a fee if someone calls me from another country?

No, incoming international calls are just like any other call. It will accumulate minutes in your monthly total, but there are no additional surcharges when youreceive an international call while still in the US.

International roaming FAQ

1. What is the cost of traveling outside the US?

Ting offers international roaming on both our networks. Most phones can easily roam anywhere that we have coverage, CDMA phones are required to be LTE Devices to travel internationally.

There are a few different options to consider when traveling internationally, depending on where you're going, how long you're planning on staying, and what type of phone you have.

2. How much does it cost to send text messages if I am outside of the US?

You'll be able to send and receive text messages if you're within our international roaming. Depending on where you are traveling, the cost per text message will vary.

3. How can I assure that my phone will work outside of the US?

There are multiple options for how you can use your phone outside of the US, and each option has its benefits. It's best to review our select the option that's best for you.

4. Is international roaming enabled on my account by default?

The international roaming feature is available for Ting accounts after three months of active service with usage. Account needs to be in good financial standing for international roaming to be enabled.

Ting services Puerto Rico and the other four inhabited US territoriesGuam, Northern Mariana Islands, US Virgin Islands and Samoa.

Puerto Rico and USVirgin Islands are the same as the rest of US; in that, there are no surcharges to call to, from or within them. You can also activate while you are in Puerto Rico or USVirginIslands, but we do not ship to Puerto Rico or the US Virgin Islands.

Currently, there are only additional charges when calling Samoa, please check our calling outside the US page for rates.When traveling to these other three US territories, international roaming chargesapply.

Does Ting offer service inPuerto Rico and other US Territories?

Ting offers standard GSM and CDMA coverage in Puerto Rico and USVirgin Islands, please check our coverage maps.

GSM coverage map

CDMA coverage map

The other 3 inhabited states are international roaming areas, therefore, coverage is only available on our GSM network. Please see the following articles for information on coverage and rates:

International traveling coverage and tips

International roaming rates

Can I activate my device inPuerto Rico and other US Territories?

GSM and CDMA activations can be done in Puerto Rico and USVirginIslands but not the other 3 US Territories.

Are there any surcharges to call Puerto Rico and other US Territories?

There are no surcharges to call Puerto Rico, Guam, Northern Mariana Islands or the U.S. Virgin Islands. Long distance charges apply when calling Samoa. Please see our international callingrates page for rates.

Are there any surcharges to call fromPuerto Rico and other US Territories?

There are no surcharges to call the US from Puerto Rico or US Virgin Islands on either of our networks. If you're calling from Guam, Samoa or the Northern MarianaIslands, please see our international roaming rates page.

Currently, we only offer GSM international roaming, but there are some suggestions we can offer if you have a CDMA phone or if you might want to save some money while traveling.

Does Ting ship toPuerto Rico and other US Territories?

We do not ship to Puerto Rico or any of the other USTerritories, but we can check to see if we can bring a phone you already have.

Can I use a credit card issued inPuerto Rico and other US Territories?

Credit cards with billing addresses in Puerto Rico are accepted but not those with billing addresses in the other US Territories. Please refer to our Credit Cards and Payments FAQ.

Looking to get yourFranklin R850 Hotspot set up and activated for mobile data service? With this guide, you should be up and running for service in no time!

If you have not yet activated the device with a new number check out the official Ting activation guide for helpful steps.

Device overview

Home screen layout and indicators

Installing your SIM card

Connecting a device to the Hotspot

Activating your hotspot

General troubleshooting

If you want more details on anything contained within this article, feel free to download the PDF manual.

Device overview

Back to Top

Home screen layout and indicators

Installing your SIM card

Press and hold the Power key to turn off the device before inserting or removing the SIM card.

Remove the battery cover and then remove the battery

Open the SIM card cover.

Insert the SIM card gently with gold IC chip facing downward.

The SIM can be removed, if needed, by gently pressing down and sliding outwards.

Close the SIM card cover, insert the battery and attach the battery cover.

Connecting a device to the hotspot network

This needs to be done before you will be able to proceed with the activation steps below. With the hotspot powered ON, press the menu/power button once to get the SSID (name of WiFi network). Press the menu button a second time to get the default password for that network. You may want to write that information down just to keep it handy. Once you have those details, you can use any device that has WiFi capabilities (laptop, tablet, phone) to connect to the WiFi network the hotspot setup. You will get prompted to enter in the password for the network (from above).

Once you are connected to the hotspots WiFi network, you will not have actual internet access yet but you will be able to proceed with the activation steps below.

Activating your hotspot

To activate your Franklin R850 you need to reset its connection to the network. Follow the steps here in order to activate your hotspot.

On a computer that is connected to the hotspot network, open the web browser and enter http://MyHotSpot or http://192.168.128.1in the address bar.

Press Enter.

On the web management portal screen, click Settings.

If prompted, enter the administrator password and click Login.

The default password is password.

Click Mobile Network to expand the mobile network category.

Click Advanced.

Under Clear Programming, click Renew Device.

The hotspot will restart and begin Hands-Free Activation

General troubleshooting

Restart the hotspot

While powered on, press and hold the Power button until the device displays "Goodbye.

While powered off, press and hold the Power button until the device displays "Welcome.

If your device will not turn on or off using the Power button, remove and re-insert the battery then press and hold the power button again.

Ensure mobile data is enabled

On a computer that is connected to the hotspot network, open the web browser and enter http://MyHotSpot orhttp://192.168.128.1 in the address bar.

Press Enter.

On the web management portal screen, click Settings.

If prompted, enter the administrator password and click Login.

The default password is password.

Click Mobile Network to expand the mobile network category.

Click Mobile Settings.

Click ON for Cellular Data.

Click Save Changes.

Software update

Access the hotspot from the Web UI.

Settings.

Device.

Software Update.

Update the data profile

On a computer that is connected to the hotspot network, open the web browser and enter http://MyHotSpot or http://192.168.128.1in the address bar.

Press Enter.

On the web management portal screen, click Settings.

If prompted, enter the administrator password and click Login.

The default password is password.

Click Device to expand the device category.

Click Software Update.

Under Device Updates, click to select Update Data Profile, then click Update.

Once the update is complete, click OK if prompted.

Backup and restore

Access the hotspot from the Web UI.

Settings.

Device.

Backup and Restore.

To back up your device settings to your computer:

Click Back Up Now.

Click Save on the pop-up window.

Choose a location on your computer to save the backup file.

Click Save.

To restore from the backup, follow the steps below:

Click Choose File to select the backup file in your computer.

Click Restore now.

To restore your device to its factory default settings, follow the steps below:

Click Restore Factory Defaults.

Click OK to confirm the command.

This article will explain the difference between suspending and deactivating your mobile device and help you decide which option is right for you.

To suspend or deactivate your device, click the edit icon next to Status in the Details section of your device's settings:

Terms of Service

Then select Suspend this device or Deactivate this device from the drop down menu.

Suspending Your Device

Suspending your device essentially means suspending the phone number associated with your device. Here's what happens when you suspend your device/number:

your device can no longer send or receive calls or texts and cannot access the cellular data network

your device can still access Wi-Fi networks (if applicable), so any apps that can run on Wi-Fi alone will still work as long as you have a Wi-Fi connection

the $6 monthly active line fee still applies since we're holding onto your phone number for you

your device settings can't be updated in your Ting account online until your device is unsuspended

you can't move your number to another device until your device is unsuspended

when you unsuspend your device you'll still have the same phone number as when you suspended it and whatever your settings were before will remain the same

you can unsuspend your device anytime from your Ting account

When to suspend:

your device is lost or stolen and you want to make sure there's no unauthorized usage

you're planning to move the phone number to another device, but not right away

you aren't using your device for significant periods of time but you want to maintain the same phone number

When NOT to suspend:

your phone is missing but you are still attempting to use a phone location app--the phone needs to be able to access the cellular data network for these apps to work

the phone is being used as an emergency device

Deactivating Your Device

Deactivating your device essentially means canceling your phone number. We also call it "expiring" your number and this means the following:

your phone number is returned to the pool of numbers available to anyone activating a device

you can't port this number out of Ting since it's no longer active and no longer belongs to you

NOTE: Deactivating your number means you are giving up ownership of that phone number.

While you can reactive a CDMA device with a new number after deactivating, you cannot reactivate a GSM SIM card again; you need to purchase a new SIM card.

Since Ting's new numbers are randomly assigned, if you decide to reactivate a CDMA device, you wouldn't be getting your old number back.

Note, reactivating your device with another number during the same billing period may result in a second active line fee as per our .

When to deactivate:

you absolutely no longer want ownership of the phone number associated with the device and don't care about ever having that phone number again

When NOT to deactivate:

you want to stop service to the device for a little while, but you still want to keep that number

you plan to move the phone number to another device

you want to port the phone number away from Ting

your device has been lost and you still want to try to locate it and/or move the number to another phone

your device has been stolen and you want to move the phone number to another device

Most of the situations in the "when NOT to deactivate" category are good reasons to suspend your device/phone number, but not to deactivate it.

Suspending Internet Service

Currently, we do not offer an option to suspend Internet service.

Transferring a phone number from one carrier to another can feel like a pain in the... Well, surely you know where we're going with that. Let us simplify it for you.

Make sure your phone can come to Ting.

Make sure your phone number can come to Ting.

Gather the details you need from your carrier. Find your carrier below.

Start the number transfer process.

Await mobile excellence and have a cocktail.

Note: Throughout this article, we'll use the word "you" and "your." In this context, "you" = the account holder.

| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |

A

Airvoice

Account number: Your SIM card number

PIN number: The last four digits of your phone number

AT&T

Account number: Usually this found in the upper right-hand corner of any bill or invoice, or in your online account. The number should be entered without any dashes or hyphens.

PIN number: Your PIN is usually the last four digits of your telephone number. It cannot be found on your bill, invoice or online account. You can call AT&T at 1-800-331-0500.

AT&T Business

Account number

PIN number: This is not the account login password.

Business name and address

EIN: Employer Identification Number is the business tax ID.

Check out Karl's fantastic post for the full rundown on how to make sure your port is successful.

AT&T GoPhone

Account number: You'll need to contact GoPhone customer service by dialing 611 from your mobile phone.

PIN number: Set up initially when you opened the account. If you don't remember it, you'll need to contact customer service at 1-800-901-9878.

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B

Boost

Account number: If you do not know your account number, you will need to contact Boost Mobile at 1-888-266-7848.

PIN number: A four-digit number, if you don't know it you will need to contact Boost.

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C

CenturyLink

Account number: Can be found in the upper right-hand corner of any bill. It is your phone number plus three digits.If you can't find it you will need to contact CenturyLink at 1-888-638-6771.

PIN number: 0000

Cincinnati Bell/i-Wireless

Account number: You will need to call 1-877-595-2229.

PIN number: You will need to call to set up your PIN if you do not have one. It must be set up 24 hours before beginning your port.

For a full rundown on Cincinnati Bell/i-Wireless porting, check out Karl's fantastic post on how to make sure your port is successful.

Comcast

Account number: You can usually find your account number in the upper right-hand corner of any bill or invoice

PIN number: Your PIN would have been given to you by Comcast and is usually pre-selected.You can reset your PIN through your online account, you won't be able to find your PIN on any bill or invoice.

Consumer Cellular

Account number: Can be found online or by calling Consumer Cellular at 1-888-345-5509.

PIN number: The last four digits of the account holder'sSSN.

Alternative PIN: 0000

Porting center number: 888-750-5519

Important: Consumer Cellular does not use PIN numbers, so when submitting the port request they will give a customer information doesnt match error message, and Ting will email you and let you know that there is a problem with the port. If this happens, please get in touch with us and we will call them for a manual response to get the line moved over right away. They look to match 3 out of 4 pieces of information, and in most cases, they can release the number as soon as we call them.

Credo

Account number: This is referred to as member number. Text ACCOUNT to 27336 to get your Account Number.

PIN number: 0000

Cricket

Account number: Can be found online or by calling Cricket Customer Support at 1-800-274-2538.

PIN number: Four-digit Authorization ID (or "AID") that you set up when you set up your online account, and it is the PIN that you need to enter when making changes to your account online.

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E

EasyGo Wireless

Account number: You will need to call customer service at 1-800-643-4926 to ask them to release yourmobile number for porting and tell you your account number and PIN. They will ask you to provide the 3 most recent outgoing calls to verify it's your account.

PIN number: Instructions above

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F

FreedomPop

Account number: You can get your account number by going to My Account, then Account Settings on your online FreedomPop account.

PIN number: If the PIN number is not visible,you would need to speak with a customer service representative to get it. To contact FreedomPop,you will need to log into your FreedomPop account.

FreedomPop has an online help page to guide you through porting out your number.

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G

GoSmart

Account number: Your 10 digit phone number

PIN number: Four-digit PIN which is the same PIN used when calling customer service. If you don't have a PIN you can set one up by calling 611 for your GoSmart phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by "change my account PIN"

Important: Be sure thezip code on the request matches what's on your GoSmart account.

Google Project Fi

Google Fi has an online help page to guide you through porting out your number.

Google Voice

The folks over at Google Voice have made it easy by providing a handy guide to porting out.

Account number: 10 digit MDN

PIN number: The pin used to access Google Voice voicemail from another phone

Important: Google Voice numbers are treated like landlines when you port them and take 5-7 days to complete.

Great Call

Account number: Found in your online account

PIN number: 0000

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H

H2O Wireless

Account number: You need to call customer service a 1-800-643-4926 and ask them to release your number for porting and provide you with your account number and PIN.

PIN number: Instructions above. They will ask you to provide the three most recent outgoing calls to verify that it's your number.

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K

Kroger i-wireless

Account number: 10 digit phone number

PIN number: 4-8 digit PIN your set up when activating. If you don't know it you will need to call 1-888-880-4497.

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L

Line2

Account number: 10 digit phone number without dashes and a "1" added to the beginning

PIN number: 0000

Important: Once your number has been ported out Line 2 will assign a new number to your account. If you no longer wish to have service with Line 2, then you'll need to cancel that new number or billing will continue.

LycaMobile

Account number: 11 digits, you will need to call Customer Service at 1-866-277-3221.

PIN number: This is your four-digit CIP number. Lyca usually sends this number via text when you first register for your account on their website. If you don't know it, you will need to contact Customer Service at 1-866-277-3221.

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M

Magic Jack

Account number: Found online in your Magic Jack account or by calling customer service at1-844-866-2442.

PIN number: Log into your online account, go to the manage log-in account tab, change the pin to a six-digit number.

Important:Magic Jack customer service will advise that you can use the online account log-in password, but Ting can only accept a numerical pin, so please make sure to change it in your account.

Metro PCS

Account number: Nine-digit account number. Go to MetroPCS.com, login into your account, click on Payments and select any month. It is also availablein the bill reminder text messages sent by Metro PCS.

PIN number: Call-in passcode which is generally your eight-digit birth-date unless you've changed it.

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O

Onvoy

Account number: You will need to contact Onvoy as this may vary.

PIN number: You will need to contact Onvoy as this may vary.

Important:All information entered in the port must be typed exactly as it is on the Onvoy account when a port request is submitted. If any updates are required, we must add 2 business days to the due date. Onvoy can be reached at 1-800-933-1224 (9am- 6pm CST) option 4, then 3 for porting.

Ooma

Account number: Your 10 digit mobile number with a one in front of it.

PIN number: Your Ooma account password. If you do not have this information, you will need to contact Ooma at 1-866-929-6662.

Special characters in your password may not be accepted.

Important:You must use the following name and address for Ooma corporate headquarters address as the name and billing address on your port request: First name - Ooma, Last name - Inc, Street # - 1880, Street - Embarcadero Rd, City - Palo Alto, State - CA, ZIP - 94303.

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P

Page Plus

Account number: Your 10-digit phone number is your account number.

PIN number: The last four digits of the number unless you've changed it.

Puppy Wireless

Account number:Can be found on the left side of your online dashboard.

PIN number: Last four digits of the phone number unless you've changed it.

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R

Red Pocket Mobile

Account number:Your 10-digit phone number is your account number.

PIN number: Last four digits of your phone number

Republic Wireless

Account number: Your 10-digit phone number is your account number.

PIN number: Can be found in your online account portal in the account settings section.

Check out the how to transfer your number from Republic Wireless help guide for full steps.

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S

SafeLink Wireless

Account number: IMEI or MEID

PIN number: 0000

Selectel Wireless

Account number: Eight-digit number labeled "Account" that is displayed on your online account after login.

PIN number: The four-digit PIN that you set up. If you don't know it, you will need to call customer support at 1-877-218-5744.

Spectrum

Account number: Can be found in the upper left-hand corner of your bill.

PIN number: Use your zip code. Although Spectrum does not require a pin, if there is an error, you may need to have Ting call for a manual release.

Sprint / Sprint Prepaid

Account number: A nine-digit number which can be found at the top center of your bill and on your online account page.

PIN number: This is the same as the call-in passcode when you call customer service. You can set up or change your PIN on your online account. If you do not have access to your online account, you can call Sprint at 1-888-211-4727.

Straight Talk

Account number: MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card number.

PIN number:Can be found on your online Straight Talk My account page by clicking Update personal profile where it's listed as Current security PIN. If that field is blank, be sure to set up a passcode PIN before porting.

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T

Telcel America

Account number: MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card it will be the last 15 digits of your SIM card number.

PIN number: Can be found on your online Telcel America My account page by clicking Update personal profile where it's listed as Current security PIN. If that field is blank, be sure to set up a passcode PIN before porting.

Tello

Account number:If you do not know your account number, you will need to contact Tello customer service at 1-866-377-0294.

PIN number:Tello does require a port out PIN. Please use 0000 as a placeholder.

TextNow

Account number: Your 10-digit phone number.

PIN number: Default PIN should be 1234.

T-Mobile

Account number: The nine-digit number that can be found in the upper right-hand corner of any bill or in your online account.

PIN number:You will need to contact T-Mobile at 1-877-453-1304.

T-Mobile Prepaid

Account number: Your 10-digit phone number with a one in front is your account number.

PIN number: The four-digit PIN used when calling customer service.

Important:If you don't have a PIN, you can set one up by calling 611 from your T-Mobile device and say "no" to refill, choose "change my account PIN", then set your four-digit PIN. If you forgot your PIN number or need other porting help, you can reach out to them at 1-877-778-2106.

Total Wireless

Account number: Your phone's IMEI, which can be found in the settings of your phone or sometimes by dialing the * # 06 # prompt.

PIN number: The default PIN is 0000 unless you have changed it to something else. If you are unsure you can reach Total Wireless at1-866-663-3633.

TracFone / Net10

Account number:MEID or IMEI of the phone, or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card.

PIN number: The security PIN is used and can be located on your TracFone profile page while logged into the account online.

In rare cases, ports may fail with a zip code error even when thezipcode is correct. In these cases, use the head office zip code 33178.

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U

Ultra Mobile

Account number: Found at the top left corner of your online account management portal. If you do not have access to the portal call 1-888-777-0446 to get your account number.

PIN number: The last four digits of your Ultra Mobile phone number.

US Cellular

Account number: If you do not have your account number, you will need to contact US Cellular at 1-888-944-9400.

PIN number: The four-digit PIN associated with your account, if you do not know it you will need to contact them.

US Mobile

Account number:You will need to call 1-88-848-1788 or email [email protected] and ask for your account number.

PIN number: 1234

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V

Verizon

Account number:Can be found on yourbill or online account by logging in online and going to Accountthen Account overview. The account number is listed at the top, and it ends in -00001 but should be entered without the dash.

PIN number: A four-digit number. If you don't know your account PIN, you can reset it on your online Verizon account, or you'll need to reset it by calling Verizon Customer Support at 1-800-922-0204.

Important:If you don't know your pin number, you can reset it by going to vzw.com/PIN and sign in to your My Verizon account. Enter the new account PIN and then re-type the new account PIN in the designated box. Click Submit to confirm. You've successfully created your account PIN. You will get a notification that a PIN has been set up.

Verizon Prepaid

Account number: Alphanumeric usually starts with an A.

PIN number: The four-digit password that you use to access your account from your phone.

Virgin

Account number: A nine-digit number. If you don't know it, you will need to contact Virgin Mobile at 1-888-322-1122.

PIN number:Usually the account holder's birthday asthe two-digit month, two digit day, and a two-digit year in six-digit format unless you've changed it. For example, 011065 would represent January 10, 1965.

Vonage

Account number: Can be found in the upper right-hand corner of any bill or it is on your online account.

PIN number: The required PIN is the same one that is used to verify your account with Vonage. If you don't have one, you'll need to contact Vonage at 1-866-243-4357.

Important: If the standard billing zip code attached to your Vonage account does not work, you must use the Vonage headquarters' zip code 07733 in the address field.

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W

Walmart Family Mobile

Account number: Dial #225#<SEND> to view account number.

PIN number: You need to contact Walmart Family Mobile by dialing 611 from your mobile phone or call 1-877-440-9758.

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Ting began construction of its fiber network in Wake Forest in early 2019. Similar to our other markets, we are building the fiber network in phases, based on pre-order demand figures. We encourage you to pre-order if you haven't already done so to show greater demand for your area, and to secure the best possible installation discounts.

We highly suggest keeping an eye on our Wake Forest Blog for the latest information. You can filter by "Construction Updates" in the top right, which will show only the blog posts related to our construction efforts.

Plan Options

Home fiber:

Home Gigabit$89/month1000 Mbps upload, 1000 Mbps downloadUnlimited usage

Ting 5/5$19/month5 Mbps upload, 5 Mbps downloadUnlimited usage

Business fiber:

Business Gigabit$139/month1000 Mbps upload, 1000 Mbps downloadUnlimited usage

Which you can get (home or business gigabit) depends on the address zoning -- residential or commercial. There are no taxes on the monthly plan in North Carolina. There is, however, sales tax on the one-time purchase of our wireless router, or on the monthly $9 rental fee.

Serviceability Status

As of September 2019: Construction of Phases 1 through 3 is ongoing. An ETA for going live is still not definitive.

Phase 1:- Heritage- Heritage North-Heritage South

Phase 2:- Heath Ridge Village- Deacons Ridge- Avondale- Cardinal Hills

Phase 3:-Bennett Park- Holding Ridge- Pineview Estates- Tyler Run- Dacus Place- Thornrose- Danforth

To contact us directly, please call 919-753-4126. We're open 24/7.

Wi-Fi calling is an option for the iPhone 5c and higher on Ting using our GSM and Sprint CDMA network. Before you get started, we recommend making sure that your phone is running at least iOS 10 or higher.

To use that feature you must first enable it on the Device Settings tab of your Ting account. Once that is done, you must follow the steps below to enable it on your phone.

Open the Settings

Tap Phone

Tap Wi-Fi Calling get in touch with us

Toggle Wi-fi calling on

You will then be prompted to enter an E-911 address

Select Update once the address is entered. If successful the network in the upper left should change toTing Wi-Fi or Sprint Wi-FI

If you are having trouble, please .

If you have an iPhone running iOS 9 or earlier, you must manually add these APN settings for data and MMS services to work correctly.Wi-Fi calling and Visual Voicemail are not available for these models.

If you are running an iPhone that can run iOS 10 and up, simply make sure that you haveupdated to the latest version of iOS and these services should work automatically.

Note: Make sure the carrier reads Ting 28.4 or higher in Settings > General > About.

1. Reset APN to Default

Go to Settings.

Tap Cellular.

Tap Cellular Data Options/ Cellular Data Network. **Note: If this setting isn't visible then the phone is not unlocked the previous carrier needs to be contacted to unlock the device.

Scroll down to Reset Settings and tap.

2. Add Ting Data & MMS APN Settings

Go to Settings.

Make sure that Wi-Fi is disabled.

Tap Cellular.

Make sure that Cellular Data is enabled.

Tap Cellular Data Options.

Make sure that LTE/3G Data is enabled.

Tap Cellular Data Network. **Note: If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.

Under CELLULAR DATA:

Tap the APN field

Enter wholesale

Leave the Username and Password blank

Under LTE SETUP (OPTIONAL):

Tap the APN field

Enter wholesale

Leave Username and Password blank

Under MMS:

Tap the APN field

Enter wholesale

Tap the MMSC field

Enter http://wholesale.mmsmvno.com/mms/wapenc

Under PERSONAL HOTSPOT (Note: this field does not appear in newer versions of iOS, so if you do not see it, skip this step):

Tap the APN field

Enter wholesale

Press the Home button to exit to the main screen.

Press the power button and slide to power offyouriPhone

Turn your iPhone on and wait for it to find the Ting network--this may take a minute or so

Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.

MMS Messaging Support for iOS 9 and older

Picture, video, and group messaging (or MMS messaging) will all work on iOS devices on the GSM network, However, it will be limited in the following ways:

Picture, video and group messaging cannot be enabled or disabled through the control panel. It is enabled by default.

MMS or group messaging settings may not show up on your device and can't be updated or changed.

Group MMS messages may be received as SMS messages.

Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads.

1. When will you be coming to my neighborhood?

Thats exactly what were trying to figure out! Think of your pre-order as a vote for your neighborhood. The more votes your neighborhood gets, the faster well get there.

2. How can I help move the build along in my neighborhood?

Getting the word out to your fellow neighbors or neighborhood homeowners' association so more people pre-order and cast their votes is the absolute best thing you can do to speed things along.

3. What does my $9 deposit go towards?

Along with counting as a vote for your neighborhood, the $9 will be deducted from your installation when you sign up for service down the road.

3. What incentive is there for pre-ordering?

Beyond increasing the demand for your area (which may help your area to be wired up sooner), pre-ordering provides a discount off of the installation costs, provided it is done so before the pre-order deadline for your area. We suggest reaching out for the exact figures, as the discount amount varies depending on area, if it is a residential or commercial address, and which plan you choose.

4. Is my pre-order refundable?

If we don't make it to a particular neighborhood, we'll refund all deposits. These can also be refunded at any time if you reach out, for example if you move away.

5. How can I receive updates on your progress in my area?

Well be sending updates from time to time to everyone who places a pre-order. You can also check out our townblog pages by selecting your city and then "News" in the top right.

6. What if I want to vote for Ting to come to my town, but I can't currently pre-order?

If you want Ting to come to your town and we're not headed there already, the best thing to do is fill out our Bring Ting to My Town form and let us know.

If you're curious about the kinds of things that make a town a more likely destination for Ting Internet, look no further !

The Ting Mobile app lets you securely check your current account usage in near real-time, view all devices on your account, enable features for each device, and view your current monthly statements.

To download the app, just click the link below that applies to your phone:

Android

iOS

If you experience any trouble while using the Ting mobile app, please let us know. Be sure to include information about what type of device you're using, which Android, iOS or BlackBerry OS version you're running, and steps to reproduce the problem you're experiencing.

Due to the environmental variability from each home or business, we can only guarantee crazy fast gigabit performance when hardwired directly to your ONT (aka fiber modem) with a Cat5e or Cat6 Ethernet cable. By their nature, Wi-Fi connections are "lossy" and performance will degrade and become unstable at weaker connection signal strengths (usually denoted by the number of signal bars on your device). There are many factors (ie. distance, physical obstructions and interference) which affect signal strength; please check out our detailed article on Wi-Fi signal strength and our Wi-Fi FAQ for more details.

In short: as fast as the Ting Gigabit connection is,it does not change the limits of wireless and you will not achieve gigabit performance over Wi-Fiwith the current technology available.

Test Your Speed

If you're curious about your network performance, please check out the following link to our dedicated speed test server:

ting.com/speedtest

This link is valid for all of our Ting Towns and should default to the local server in your area.

Before performing any speed tests, it is highly recommended that you perform a quick power cycle of your wireless router. Find out how and why.

Expected Performance

Here is what you can generally expect depending on your method of connectivity to an AC-class wireless router:

Speed

Connection Type

Protocol

Typical real-life performance inMegabits per second(Mbps)

Best

Ethernet Cable(Cat5e or better)

Gigabit

800 - 940

Fast Ethernet

80 - 95

Poor

2.4 GHz wireless band

wireless-G

10 - 20

Mediocre

wireless-N

20 - 70

5 GHz wireless band

wireless-N

40 - 90

Good

wireless-AC

100 - 400

While not guaranteed, the Wi-Fi performance figures above are what you could expect when testing your connection with our dedicated speed test server at an average distance of 15-20 ft with few-to-no physical barriers between your testing device and the router.

Router Uptime

It's recommended that you reboot your router periodically. This is known as "power cycling".

Why: If you keep a computer up and running for several days or weeks without powering it down, it can become slow and unstable. Restarting helps give it a fresh start, and your computer will typically run faster and with less issues. A wireless router is also a computer and benefits from the same process.

How: Simply remove the router's power cord from the wall outlet or from the unit. Wait about 10 seconds before plugging it back in. Allow about 3 min for it to re-connect to the internet automatically.

We recommend a power cycle every 30 to 50 days.

How can I pay my Ting bill?

Bill payment with Ting is monthly and entirely automated. You just make sure you have a valid Visa, Mastercard, American Express or Discover card on file and we will take it from there. You can also use Amazon Payments to pay your monthly bill.

Your payment will be processed every month within a few days of your billing date.

Of course, you can always look at your current usage, your latest bill, and your past bills.

What kinds of payments are accepted?

Ting accepts Visa, Mastercard, American Express, and Discover or you can use Amazon Payments.

How is my billing date determined?

If your first service with Ting is mobile service, your billing date is set when your first device is activated. If you're porting a number, then your billing cycle begins on the day that your port completes.

For example, if you are activated on the 13th of a month, your pay period will always be from the 13th to the 12th. All subsequent devices added to your account will join that same pay period regardless of when they are activated.

If your first service with Ting is Internet service, your billing date is set for the day after your installation.

If you already have mobile or Internet service and you add another service, your new service will have the same billing date as the first one that you set up.

Can I change my Billing date?

Yes. Please reach out to us via phone, email, or chat and we'd be happy to help change your billing date.

Is Ting service prepaid or postpaid?

Ting Internet service is prepaid while mobile service is postpaid. However, all services will appear on one bill and the only time that you'll notice a difference is if you add Internet service to an existing mobile account on a date that is not your billing date.

For example:

Existing mobile customer with a billing date 15th of the month adds Internet service 5th of the month.

Billed on the 5th: Installation fee and prorated bill to cover Internet service until the 15th

Billed on the 15th: Internet service for the next billing cycle and mobile service for the billing cycle just ended

When and where will I get my bill?

Ting bills are exclusively online. (That is the sort of cost-saving that allows us to offer the rates we do.)

You can view your running mobile usage any time throughout the month on the Your account (Dashboard) page.

You can view past bills at any time on the Billing history page.

You can sort the Billing history page by Monthly usage (or bills), Payments, Purchases, Refunds/credits or Other.

We will send you an e-mail like the example below once your bill has been charged to the payment method you have on file.

here

When will my credit card be charged?

You'll be charged 2-5 days after the end of your billing cycle. We'll send you a confirmation e-mail once your bill has been charged to the payment method you have on file.

How do I read my bill?

Our goal was to make our bill so easy to read that we don't actually have to answer the question "How do I read my bill?." Check it out by clicking one of the bills in the Billing history section and let us know.

The mobile section of your bill will include:

Your mobile usage for the last month (mobile billing is postpaid).

Surcharges for international calls, directory assistance or anything that falls outside of the standard, billable usage.

Your monthly active line fee (this applies to each number activated during your billing period as explained here ).

Taxes and regulatory fees.

CPUC regulatory requirements details (customers with a Californian billing address only)

When reading the bill keep in mind we have grace amounts in place to account for usage that is just over a threshold. We have put in a 5% buffer between mobile rate buckets to give you a bit of wiggle room, this applies to the S, M and L buckets for minutes, messages, and megabytes. We also give all mobile customers 20MB of grace in their first month and 1MB every month thereafter to cover network refreshes (Once you go over the 20MB/1MB thresholds, however, you're billed normally for all of your data usages for that cycle including that 20MB or 1MB.)

The Internet section of your bill will include:

Your bill for the upcoming billing cycle (Internet billing is prepaid).

Taxes, if applicable. Very few states levy taxes on Internet usage so it's likely that you won't see any taxes on your bill unless you have mobile service with Ting.

There are links so you can see as much or as little detail (e.g. lists of phone calls) as you need.

Am I billed for my communications (Minutes/Messages) with Ting?

No, if you're calling from your Ting device, calls to our 1-855 number are not billed. You will see the call reflected in your usage detail on your monthly bill, but those calls are not charged. If you are roaming internationally when you call Ting, you will incur roaming charges, but the call will not count against your minutes.

SMS alerts from Ting will also show as free in usage.

Can I use a mobile credit towards my Internet service and vice versa?

Yes. Credits are credits no matter which way they end up on your account. For example, if you have a credit from your mobile service on your account and your next transaction is an Internet installation, that credit will be put towards your installation.

Promotions, however, are not interchangeable. Mobile promotions cannot be used towards Internet installations and Internet promotions cannot be used towards the purchase of mobile devices.

How do I print my bill?

You can print your bill directly from the ting.com website.

First, locate the bill you wish to print by visiting Billing history (the shortcut URL is https://ting.com/account/bill_history ).

Find the bill you wish to print and click on it and click on the PDF to the right of the line item.

Open or save the PDF file and print it.

Will you mail my bill to me?

Ting service is entirely online so we do not send bills out by mail. You can print a PDF version of your bill from the Billing history section of your account online (see the previous question).

What fees or taxes will I have to pay with Ting?

We are obligated to collect various taxes and regulatory fees on behalf of federal, state and local governments. It varies depending on where you live and it can change from time to time. When you receive your bill, you'll get an itemized account of all of these fees and taxes. Mouse over anything in that itemized list for an explanation of that tax or fee. We don't add any "recovery fees" or hide anything that isn't truly required in this charge.

Most states do not levy taxes on Internet service you are unlikely to see any taxes on your bill (apart from a few cents on your installation) unless you also have mobile service with us.

For more detailed information about mobile taxes and fees, click here.

How do I suspend / un-suspend my mobile service?

If you want to temporarily suspend your mobile service, you can do so from your Device settings:

Click on the device you want to work with

Click the edit icon (pencil) next to Status in the Device details

Choose Suspend this device from the dropdown

Keep in mind that you will still be charged the monthly $6 active line fee to keep from losing your number. You will not be able to make or receive calls, send or receive texts or use data while the line is suspended.

Click for more information on suspending or deactivating service for a device.

If you've got an eligible device, then you may be able to take advantage of Wi-Fi calling. Here we'll answer some common questions.

1. What is it?

Wi-Fi calling allows you to make and receive calls using a Wi-Fi network to boost the cellular signal. This comes in handy when you're in places where you don't normally get a good signal but do have access to a Wi-Fi network. Plus, unlike other VOIP (voice over IP) calling services, it uses your existing phone number.

2. Am I billed for Wi-Fi calling?

Yes. Wi-Fi calls and texts are billed at the same rate as regular calling and text messaging.

3. How do I know if I have it?

Currently Wifi calling is only supported on eligible devices on our GSM and Sprint CDMA network. Your device will have the setting or app on it if your phone supports it:

GSM

iOS - iPhone 5c and higher running iOS 10 and up.

Android - Check your Mobile Networks settings for a Wi-Fi calling setting.

Windows - Check for Wi-Fi Calling in the list of apps.

BlackBerry - Currently Wi-Fi calling is only supported for the BlackBerry Q10 and Z10.

CDMA

iOS - iPhone 5c and higher

Android - Only some devices offer it. Check your device settings on your Ting account for the option.

4. How do I enable Wi-Fi calling?

Log into your Ting account online and go to Device settings. Find the device you want to enable Wi-Fi calling for and click the edit icon in the Minutes section.

NOTE: The Can use Wi-Fi calling setting appears in the control panel and can be set to Enabled for all GSM devices including ones for which Wi-Fi calling is not actually supported. Refer to FAQ #3 and your device to know if your device can make Wi-Fi calls. For CDMA subscriptions the Wi-Fi calling option will only be available for supported devices.

5. How do I set it up?

All you have to do is enable it on your phone and set your preferences. Once enabled, whenever you have access to a Wi-Fi network, your phone can switch to Wi-Fi calling depending on your preferences.

Click the links below to see where the Wi-Fi calling settings are for your device:

Android

Windows

BlackBerry

iOS 10

6. How do I use it?

Once you've got Wi-Fi calling enabled and preferences simply enable it and set your preferences for how you'd like your phone to treat Wi-Fi calling.

7. Do the people I'm calling need to have Wi-Fi calling too?

Not at all. Neither people calling you nor the people you call need to have Wi-Fi calling in order for you to use it.

8. Can I use it when I'm traveling?

Yes, you may use Wi-Fi calling while traveling. International calling must be enabled in Device Settings for the phone you plan to use. International roaming rates apply.

9. How do I set up my E911 address?

At this time Android devices can only use the Service Address we have on file. In the future, we plan to have a way for you to update this information in your account.

For iOS 10 compatible devices you will be forced to manually enter an E911 address when you enable Wi-Fi calling on your Ting iOS device.

10. Is my phone VoLTE compatible?

Select GSM devices are compatible with VoLTE technology on Ting. If your phone has 700Mhz and LTE band 12 frequencies, it is eligibleto use VoLTE. What are frequencies?

iPhone 6 and up onour CDMA network have the ability to use this as well.

A carrier reset is almost always necessary if you're activating a CDMA phone that's had a different phone number on it before. This reset sends your phone's new information to the network so that you can get service. It can also be useful to run this reset if you're having trouble getting voice, text or data on your CDMA phone. Don't worry - this step only wipes the old phone number from your phone; it will not wipe any personal photos, videos, contact info or other files from your phone.

Before you start

In some cases, you'll need your phone's unique Master Subsidy Lock code (MSL) so it's good to have that handy before you start. You can find the MSL in the Detail section of your phone's settings in your Ting account online. If your phone doesn't prompt you for an MSL when you're running this reset, don't worryit just means that it's not needed.

Android

Disable Wi-Fi and enable data if needed*

Go to the dial pad or phone app

Enter # # 72786 # - do not tap the call icon or try to connect

When prompted, enter your MSL

Confirm the reset

Allow the phone to restart and go through the activation process

Certain Android phones (such as many HTC phones) have slightly different steps to do the same thing:

Disable Wi-Fi and enable data if needed*

Go to the dial pad or phone app

Enter # # 72786 # - do not tap the call icon or try to connect

Press the menu button or tap the menu icon on the top right-hand corner

Select Reset

Enter your MSL

Allow the phone to restart and go through the activation process

*Many LTE phones can perform a carrier reset over a Wi-Fi connection, but if it doesn't work for you, then go ahead and follow step one before trying your carrier reset again.

Google Nexus

Disable Wi-Fi and enable data if needed*

Go to the phone app

Enter *# *# 72786 #* #* - do not tap the call icon or try to connect

Enter your MSL

Confirm the reset

Allow the phone to restart and go through the activation process

*Some LTE phones can perform a carrier reset over a Wi-Fi connection, but if it doesn't work for you, then go ahead and follow step one before trying your carrier reset again.

iOS

These directions are for the iPhone 5 and later. The iPhone 4 and 4s do not have a "Reset Subscriber Settings" option.

Connect to Wi-Fi or data

Go to the phone app

Enter # # 25327 #

Tap Call

When the "Reset Subscriber Settings" message appears, tap OK

Wait 5-10 seconds for the word "Searching" to appear in the top left-hand corner

When the phone shows signal dots again, it's ready to use

Windows phones

Disable Wi-Fi and enable data if needed*

Go to the dial pad or phone app

Enter # # 72786 # - do not tap the call icon or try to connect

When the Service Tools menu appears, tap SCRTN

Tap OK

Allow the phone to restart and go through the activation process

*Some LTE phone can perform a carrier reset over a Wi-Fi connection, but if it doesn't work for you, then go ahead and follow step one above before trying your carrier reset again.

Feature phones

Not all feature or non-smartphones have a carrier reset option. If your feature phone doesn't respond to the steps # # 72786 # code, get in touch so we can help you out.

Go to the dial pad

Enter # # 72786 # - do not tap the call icon or try to connect

When prompted, enter your MSL

Confirm the reset

Allow the phone to restart and go through the activation process

If you have any other questions about activating your phone over the network, and PRL & profile updates, you can find more info here.

This article is specifically about what the installation process looks like for a residential location, but the process for a business is very similar.

Before the Install

There's nothing specific that you need to do to prepare for a Ting Internet installation, but you do need to ensure that:

Someone 18+ is at the home when we arrive, and will be on hand for the length of the scheduled appointment

The person present is able to answer basic questions, such as where they wish the fiber line and fiber equipment to be installed

The place you'd want the equipment installed has two free electrical outlets (one for the modem, one for the wireless router)

If you're choosing to purchase or rent our router, our technician will set it up for you! So it's also a good idea to know theWireless Name andWireless Passwordthat you wish to use.

I) Connecting to Your Residence

Installation will follow the path that utilities typically enter homes in your area. That means if utilities are all underground, we will follow suit. If they typically come in aerially--or above ground--from a telephone pole, we will do that.

Aerial fiber

If your utilities are aerial, we hang a line from the street to the side of your property. The exact room we enter is often flexible (but should be on the same side of the house as the aerial drop). The technician will discuss it with you before they do any work.

We start by hanging a line from the street to your house, usually connecting on the second story.

Next, we bring the wiring down the side of the house to the spot where we intend to make entry. In the majority of cases we're following the same lines as other utilities coming into your residence, so usually this doesn't mean adding a new batch of wiring to the side of your house.

Then, we drill a hole into the house to bring the fiber optic cable through. That's generally the room where the equipmentwill be installed.

Underground fiber

If your utilities are underground, the process looks pretty different. First well build the fiber backbone along the streets in your area, followed by feeding live fiber optic cable through that infrastructure. Every three homes or so, there will be a flat plate installed in the city right-of-way, which will serve as the local splitter to feed fiber to the homes nearby.

Once were ready to start the process to bring the fiber from the street to your home, it goes something like this:

We'll call you to get your permission to do the "fiber drop". This step is also a way for you to know we're in the home stretch for your specific address, and that youll be up and running with Ting in a few weeks.

You've got 2 options here!

Option A, you simply tell us which side and a general idea of where you want things installed (eg "right side of my home when facing house, near where my other utilities come in")

Option B, we schedule a free "site survey" which is a 1 hour appointment to go over the outdoor fiber path and the indoor router placement, and cover any other questions you have about the physical installation

Regardless of which you pick, we'll send this info to our contractor who does the fiber drop itself

The local utility marker / "locate company" is called to mark where your utilities are (electricity, gas, water, cable, etc). Youll see spray paint or flags in your yard marking these.

Any private underground features such as electric pet fencing, irrigation systems or electrical lines must be marked out by the homeowner using flags or paint prior to the service installation.

Once thats done, we have contractors use vibratory plows to bury conduit from the road to the side of your home (the conduit is the tube will that house the fiber). This conduit gets buried approximately 6-9 inches in the ground, and may go under your yard or driveway.

The next step involves a special machine feeding (or blowing) the fiber through that conduit.

The final step: our construction team says "the fiber is blown" to your address, which is our cue to call and book your final install date and time!

You will not need to be home for any of the outdoor steps. Just for that final appointment to get you hooked up as the installer will need to come indoors to set up your Internet.

Exterior

Interior

Outside, the fiber will come up into an outdoor enclosure we call a NID. The NID is this grey box, at your preferred entry point.The location of the NID is usually decided during a pre-field "site survey" to discuss the path the fiber follows.

Inside, we will bring the fiber in and cover it with a small plastic plate.We will then run the fiber cable to an "ONT" which is our fiber box. From the ONT, an ethernet cable is run to a wireless router -- ours or your own, depending on your router choice.

II) Setting Up theModem and Router

Once we've brought the fiber into your house, we set up the modem and (optionally) our wireless router. Getting this set up in your home generally takes a little under an hour.

First, we work with you to find a spot for the equipment and get it set up. Most customers opt for a table-top setup, but the unit can be wall-mounted as well.

Next, we plug the connector into the back of the modemand turn it on.

Then, we test the speeds to make sure that everything is working properly.

Then if you opt for our router, we hook up the router to the fiber modem and configure the wireless network and password.

Lastly, we help you get your devices connected to the network.

Some feature phones will have their APN settings hard-coded so that they cannot be changed. If that's the case, a customer won't be able to get data on a device even if the compatibility checker may have indicated 2G data.

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

Press the Menu button

Select Settings

Select Connection

Select Access Points

Select New

Enter APN settings

Name: Ting

APN: wholesale

Leave username and password blank

Select Done/Save

Restart your device and wait for it to find the Ting network--this may take a minute or so

**If you got to this page by way of a link in the activation process, go back to that browser tab and click "It worked" to see your phone number.**

We want you to have full control over your account. In your usage alert tab, we give you the tools you need to create hard caps and alerts to keep you aware of where you stand for your minutes, messages and megabytes usage.

An alert is a notification sent out via text, email or the Ting app when you hit a pre-determined level of usage of minutes, messages or megabytes. The selected service will not be disabled. Setting up a cap will disable the selected service when the level of usage has been reached.

When you activate your first device we automatically set a couple of alerts for you to help you track your usage. We'll send you an email at the address you have on file with us when you hit 950 minutes and 950 megabytes for the whole account, just to give you a heads up.

You can edit all the alerts and caps under your usage alert tab and re-enable your features in your device settings tab at any time.

To set up an alert or cap, all you will need to do is follow the steps below.

1. Add an alert or cap

Clickon the 'Add an alert' button at the top right of your usage alert page.

2. Select what will be affected

Select 'My account' or a specific line on your account from the drop-down menu. The selected line or your entire account will be affected when the cap or alert is triggered

3. Select a service

Select megabytes (data), messages or minutes. This will be the specific service that our system will track the usage of.

4. Choose the level of usage

When setting the usage level of an alert or cap, you want to allow for some wiggle room since our system isn't calculated in real time. Alerts and hard caps for minutes don't go into effect until you've finished the call you're on. If your device is in the middle of a data session or a process that uses data (i.e. downloading a file, watching a continuous playlist of videos or an app running in the background) that process will need to complete before an alert is sent or hard cap kicks in.

For example, if you want to be alerted when you hit 200MB, it's ideal to set that alert for around 180MB. This takes into account the time it takes for the data information to be sent back to us so we can send the alert to you.

5. What do you want to do?

If you choose for this to be analert, select how you would like to be notified. If this is a cap, select Disable.

6A. Create an alert

Input the email or phone number you would like to receive the alert to, click save

6B. Create a hard cap

Select the service you want disabled when your account or line hits the usage level

7. Choose your reset/until option

Decide if you want to have the service shut off until you choose to re-enable it under your device settings tab, or have it reset on its own when your billing cycle restarts and click save.

But why not both?

By clicking on the+Add another "Do this to"option you can create an alert and a hard cap, so you will be notified when your selected service is being suspended.

You can set as many caps and alerts as you like on your account for each line as well as for the full account.

Want to turn your features back on?

You can re-enable your services at any time, even if you've set a service to be disabled until the end of your billing cycle. If you've disabled a service across the whole account, you'll need to re-enable it for each device individually.

To re-enable a feature go to your Device settings tab and select the line being affected by clicking on the nickname or the blue pencil under edit.

You will then see the list of your services. Click on the blue pencil above minutes, messaging or megabytes and you can toggle the disabled service back on and click save.

Important note: Your Ting dashboard isn't kept in realtime. Usage information can take up to 48 hours to be updated. This has been seen with data and voice/text when roaming.

In this article, we will look into the most common questions you might have about our mobile taxes and fees that you will see on a regular monthly bill with us.

E911 Fees

How it looks on your bill:E911 Tax (Wireless) / E911 Tax

Most states and localities collect a flat rate on a per line/activation basis for E911 services that range from about $0.50 - $3.00. If you see a second tax line item for E911 on your bill, then you may live in an area where a further tax is levied on that flat rate fee. There may be variations in that flat rate within a state, and certain jurisdictions levy other local emergency services fees.

On average, Ting customers pay about $0.79 in E911 taxesper month on a bill of about $30.

Where the tax is not a flat rate, states levy it on a percentage basis.

FCC Regulatory Fee

How it looks on your bill:FCC Regulatory Fee (Wireless)

These fees help to cover the cost of the FCC's enforcement and policy-making work. All wireless providers are required to remit these funds. This will range from about $0.02 - $0.06 per month on a bill of about $30.

Universal Service Fund (USF, USF Cellular)

How it looks on your bill:Fed USF Cellular / Fed Universal Service Fund / State Universal Service Fund

All carriers remit this fee, and it helps to fund the following:

subsidizing service for high-cost areas to keep them affordable

supporting telecommunications services to schools, libraries, and hospitals, especially in rural areas

In addition to the federal fee, some states also levy a USF fee.

Along with sales tax (we'll get to that), this fee represents a fairly large portion of the tax/surcharges (around 30% of the total amount taxed in many cases) with an average cost of $1.03per month on a bill of about $30.

Federal Telecommunications Relay Services Fund

The Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls, typically via a text-to-voice service and an intermediary call center that the call goes through. This tax goes to the US Federal Government to pay for the service.

The FCC consumer guide also provides more information on this program.

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State and Local Taxes

States and local governments levy a range of other taxes and fees including:

Telecommunications Sales Tax

Sales Tax

Statutory Gross Receipts (Wireless)

License Tax

Utility Users Tax

Generally speaking, the Telecommunications Sales Tax, Sales Tax, Statutory Gross Receipts are all taxes on monies received for carrier services. On average, they will come to $0.96, $1.28 and $1.00, respectively,per month on a bill of about $30. While all of these can make up a fairly large portion of the tax/surcharges on a monthly bill (25-30% of the taxes and fees amount), the Telecommunications and Gross Receipts taxes are not widely levied.

License and Utility Users taxes are related to fees carriers remit for the use of utilities like cable, electricity, and others. Neither is widely levied but will, on average, come to $1.25 and $1.00, respectively,per month on a bill of about $30.

What other surcharges can I expect to see?

Certain states and local governments levy taxes and fees relating to specific public works or programs such as the Teleconnect Fund in California or the or Residential Service Protection Fund Surcharge in Oregon.

Tax exemption

We do not have a system or program in place to process purchases that are exempt from tax collection and remittance. Ting customers that are 501(c)3 organizations or that are otherwise tax exempt will need to submit individual claims for their purchases through the standard reimbursement means required by their state or local government (for example, Form AU-11 in New York or Form CDTFA-101 in California).

This guide providesvoicemail support information for both the CDMA and GSM networks. Ting offers free voicemail service and can support some visual voicemail systems noted below.

Voicemail troubleshooting steps have been included at the bottom if you are having trouble or please get in touch with Ting support if needed.

How do I set up voicemail for the first time?

Enablevoicemail in Device Settings on your account.

Follow the instructions below for the network your phone is active on.

CDMA phones

Press and hold 1 on the dial pad.

You will be automatically connected to your mailbox and be prompted to initialize your mailbox for the first time.

When prompted, enter a 4-10 digit password, then press #

Press # to keep the password or press * to change it.

Choose your greeting type:

Press 1 to record your name announcement or

Press 2 to play your 10-digit phone number instead of your name announcement

Choose a personal or automated greeting:

Press 1 record personal greeting or

Press 2 standard automated greeting

Choose your security level:

Press 1 to disable your password login when checking your voicemail or

Press 2 to enable your password login when checking voicemail (recommended)

This concludes your voicemail setup.

GSM phones

Press and hold 1 on the dial pad, or dial *123or 805-MESSAGE (6377243)and then press call or send, or tap the voicemail icon on your phone.

You will be automatically connected to your voice mailbox and be prompted to enter your password; your password is the last 4 digits of your phone number followed by the # key.

When prompted, enter a new 4-9 digit password, then press the # key. You cannot use repetitive or sequential numbers.

Press # to keep the password or press * to change it.

Choose your security level:

Press 1 to enable your password login when checking voicemail (recommended).

Press 2 to disable your password login when checking your voicemail (except for when you're roaming or calling from another line).

Record your name.

After your record your name, press #.

Press 1 to save the greeting, 2 to erase and re-record and 3 to listen to it.

Choose your greeting type:

Press 1 to record a greeting.

Press 2 to play your recorded name.

Press 1 to save your greeting, 2 to erase and re-record and 3 to listen to it.

This concludes your voicemail setup.

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How do I access my voicemail from another line?

Dial your number from the external line

When your voicemail greeting begins, dial * and when prompted enter the password

How many voicemail messages can be stored and for how long?

Your mailbox capacity depends on which network your phone runs on. No new messages can be saved when your mailbox is full.

CDMA network

30 Messages can be stored

Unplayed/unsaved messages are deleted automatically after 20 days

Saved messages are deleted automatically after 30 days

GSM network

15 Messages can be stored

Unplayed/unsaved messages are deleted automatically after 14 days

Saved messages are deleted automatically after 14 days

What if I forget my voicemail password?

CDMA phones

You can reset your voicemail by logging into your Ting account and disabling then re-enabling the voicemail feature on your Device Settings page. This will delete any voicemail messages that you have but will allow you to set up your voicemail again with a new password. You can also get in touch with usso that we can reset your voicemail password in a way that does not delete any messages.

GSM phones

Dial # 793 # and send/call on your phone and your voicemail password will be reset to the last 4 digits of your phone number. None of your messages will be deleted. We recommend that you change your password again after this. For iPhone,you can also reset the password by heading to Settings > Phone and tapping Change Voicemail Password.

Am I billed for calls that go to voicemail?

No. If a call goes to your Ting voicemail, you are not billed for that. Calls from your Ting phone to check your voicemail are also not billed. These calls will be displayed in the usage as free.

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Can I recover a deleted voicemail?

No. Once a message is deleted, it cannot be recovered. Also, if the voicemail feature is disabled and re-enabled, the voicemails are deleted and cannot be recovered.

8. What are the voicemail commands I can use?

CDMA phones

Press 3 to advance the message a few seconds

Press 4 to replay the message

Press 5 to rewind the message a few seconds

Press 7 to erase the message

Press 9 to save the message

Press 0 for more options

Press the star (*) key to end the call

The native visual voicemail app on an Android or Windows phone will allow for replying to and/or forwarding messages but these messages are sent as texts to the receiver and require them to call another number to retrieve them; the native visual voicemail feature on the iPhone does not allow for this. On Android, Windows, and iPhone, there is an option to call back the person who left you a message on the visual voicemail app.

GSM phones

Press 1 to rewind the message

Press 11 to restart the message

Press 2 to pause or unpause the message

Press 3 to advance the message a few seconds

Press 33 to fast forward to the end of the message

Press 5 for message information (like the number that the call came from and the date and time that it was left)

Press 7 to erase the message

Press 9 to save the message

Press 0 for more options

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What happens to my voicemail when roaming?

CDMA phones

If you're roaming domestically or you only have access to Wi-Fi you may not receive voicemail notifications. Visual voicemail will not function when roaming as cellular data is required.

GSM phones

Even if you don't normally use a password to access your voicemail, you'll need to use the password you set up to retrieve messages while roaming. When you dial into your voicemail, you'll be prompted to leave a message; press the * key and enter your password.Visual voicemail will not function when roaming as cellular data is required.

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What is visual voicemail?

Visual voicemail is a system that allows a user to view and/or listen to their messages without calling their voicemail box and offers a visual interface to view and navigate through the messages. Visual voicemail is a service that will work with most newer phones. While we do not offer a Ting specific visual voicemail app we can support visual voicemail on some phones that come with the software pre-loaded.

If you have an iPhone 5 or later and are able to update to iOS 10, you can get visual voicemail.Visual voicemail can take up to 24 hours to enable. If your iPhone is up to date here is how to set up Ting visual voicemail for iPhone.

Note: Cellular data is required for visual voicemail.

CDMA phones

Ting can support visual voicemail using the visual voicemail app on Sprint phones and many phones withvisual voicemail built into the operating system.

For Android phones that have visual voicemail built into the operating system, we are able to support the feature in most cases provided the phone is able to connect to cellular data.

There are 3rd party apps that provide the function, like YouMail for example, if your phone is not able to use visual voicemail with Ting.

GSM phones

Ting can support visual voicemail using a carrier-specific app from our GSM network provider and many phones withvisual voicemail built into the operating system.

For Android phones that have visual voicemail built into the operating system or specific carrier-branded phones, we can offer this service provided the phones are able to connect to cellular data. This includes some factory unlocked phones from the Nexus/Pixel/Moto E/G families and most new unlocked phones coming out are being equipped with this option.

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What is voicemail to text?

Voicemail-to-Text is a CDMA trial service not offered by Ting. If that is on your phones when you receive it, the service will automatically stop running 30 days from the time that the phone is activated.

Disabling Voicemail-to-text

Tap Voicemail app

Tap Menu

Tap Settings

Tap Manage subscriptions

Tap Unsubscribe

Other unsubscribe methods

On the main page of the Voicemail app, there may be a "P" icon. Tap on that and then on Manage Subscription. From there, tap Unsubscribe.

Tap the voicemail message that explains Voicemail-to-Text and tap the "Unsubscribe" button.

If the Manage Subscription or Unsubscribe options are grayed out, try enabling data or connecting the phone to a Wi-Fi network and then attempting to access these settings again.

How many rings before Ting voicemail connects?

Across our CDMA and GSM networks, the ring time is 23 seconds unless the call is declined manually by the receiver. A shorter ringtone will generate more rings, but changing the 23-second setting is not possible at this time. This is a network standard used by both our CDMA and GSM partners.

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Voicemail troubleshooting

What if I can't access visual voicemail?

Android

Is this a factory-unlocked phonewith a built-in visual voicemail or a carrier-issued phone preloaded with visual voicemail for a network Ting supports?

Are there any pending OS updates you can download?

Is data connecting?

Are you in a roaming area?

Is the voicemail number correctly programmed into the phone?

Have you disabled any call forwarding?

If you have answered yes to all of the above please get in touch with Ting support so we can help.

iOS

Check for updates

Your phone might have a pending update, which you can find by going to the following steps:

Tap the Settings app

Tap General

Tap Software Update (it will have a number with a red badge with a number inside it if there is a pending update)

Perform a Network Settings Reset

Tap the Settings app

Tap General

Tap Reset

Tap Reset Network Settings (This will erase all Wi-Fi connections previously saved, and Bluetooth pairings)

There is often a delay when looking to set up visual voicemail for iPhone for the first time that can take up to 24 hours. If you have completed the initial voicemail setup and more than 24 hours have passed please get in touch with support for help getting that setup.

What if visual voicemail stops working?

If visual voicemail stops working it is always best to refresh the network connection by restarting your GSM phone or running a profile update on your CDMA phone. Check that cellular data is connecting and for any updates to the OS/iOS. Get in touch with Ting support if still having trouble after updating.

What if I am not getting voicemail notifications?

Voicemail notifications will not arrive if you are in a roaming area or when you are using visual voicemail and are unable to connect to cellular data.

What if the voicemail notification will not turn off?

This is most oftencaused by a disconnect of the voicemail system which hasn't sent out a notification to the network that the messages have been read.

This can be fixed normally by following the steps below:

Leave a voicemail on the number.

Check messages and delete (this can be done via landline or mobile phone).

Wait for 'exit' command to disconnect.

If the notification is still there restart your GSM phone or run a profile update on your CDMA phone.

What if callers cannot leave me a voicemail?

Call your mailbox to make sure it is not full. If forwarding calls check your setup as this can also prevent voicemail from working. Check that you have a signal on your phone and the Ting account features to make sure there is nothing stopping voicemail from working.

We begun construction efforts in Centennial in 2017 and went live in August 2018. We are building the fiber network in distinct phases, based on pre-order demand figures. Some of these phases are determined by boundaries managed by HOAs, others are not.

If your address is not in the phase we've built to or announced (see below), then we have no ETA to offer at this time. Anything outside of that a "wait and see" situation. Pre-order if you haven't already done so (if applicable) and keep an eye on our Centennial Blog for the latest information. You can filter by "Construction Updates" in the top right, which will show only the blog posts related to our construction efforts.

Plan Options

Home fiber:

Home Gigabit$89/month1000 Mbps upload, 1000 Mbps downloadUnlimited usage

Ting 5/5$19/month5 Mbps upload, 5 Mbps downloadUnlimited usage

Business fiber:

Business Gigabit$139/month1000 Mbps upload, 1000 Mbps downloadUnlimited usage

Which you can get (home or business gigabit) depends on the address zoning -- residential or commercial. There are no taxes on the monthly plan in Colorado. There is, however, sales tax on the one-time purchase of our wireless router, or on the monthly $9 rental fee.

Serviceability Status

As of August 2019: Several neighborhoods are live, others are under construction, and some are on hold until we finish building a local data center in the city.

Installation Stage:- Willow Creek 1- Willow Creek 2- Willow Creek 3- Willow West- Willow Creek Patio Homes- Walnut Hills (partial -- parts of this area are on hold)- Foxridge

Construction Complete:- Heritage Greens- Homestead Farm II- Mira Vista-Orchard Valley

Construction Underway:- Piney Creek- Centennial Business District-Homestead Farm I- Homestead in the Willows- Ridgeview Hills South- Mill Creek

Construction Coming Soon:- Nob Hill- Highlands 460

Areas colored in blue, orange and green on our map will be connected back to our Ting Centennial data center. Our data center is currently under construction and will help us bring fiber to more addresses than ever.

Well be able to light homes on the map once our data center is complete. Well be contacting everyone as soon as you can be lit

To contact us directly, please call 720-627-6916. We're open 24/7.

Need some help activating your iPhone with Ting Mobile? You're in the right place! This guide has all the activation steps youll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide.

The steps in this guide are for the following models:

iPhone 5

iPhone 5c

iPhone 5s

iPhone 6 and iPhone 6 Plus

iPhone 6s and iPhone 6s Plus

iPhone SE

iPhone 7 and iPhone 7 Plus

iPhone 8 and iPhone 8 Plus

iPhone X

iPhone XS and iPhone XS Max

*As of September 20, 2019, iOS 13.0 is the latest version.

When you're ready to complete the activation of your iPhone, or if you just need some tips, click the link below that applies to you:

Inserting your SIM card

Completing activation on the CDMA network

Troubleshooting CDMA network issues

Activating your CDMA features

Completing activation on the GSM network

Troubleshooting GSM network issues

Activating your GSM features

General troubleshooting tips

Inserting your SIM card

Before you begin the activation process on your iPhone, you must insert the SIM card into the SIM card tray, as shown in the image below.

Note: Your iPhone should be powered off before you insert or replace the SIM card

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Take a simple paper clip (or SIM removal tool) and make it straight.

Check the right side of your phone to locate the SIM tray.

Insert the pin into the small hole and push it slightly until the tray pops-out.

Insert the SIM card into the tray so the notched corner aligns.

Reinsert the SIM tray into the iPhone.

Note: These steps are for the iPhone 7, but all iPhone's running iOS 10 or higher will have the SIM tray on the right side of the phone.

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your iPhone and the activation should begin automatically. If not, please proceed to the steps below:

Reset subscriber settings

Connect to a Wi-Fi network

Tap the Phone and pull up the Keypad.

Dial ##25327#

Tap the green call button.

When the Reset subscriber settingsmessage appears, tap Dismiss.

Once the Waiting for activationmessage appears, tap Dismiss.

If the activation is successful, an iPhone has been activatedmessage will appear, tap Dismiss.

Your phone is now ready for use.

This reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (roaming lists) and firmwareif applicable.

Service update

Connect to a Wi-Fi network.

Tap the Phone and pull up the Keypad.

Dial ##873283#

Tap the green call button.

A Starting service updatemessage will appear, tap Dismiss.

If the update is successful a Service update completemessage will appear, tap Dismiss.

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

Troubleshooting calls on CDMA

Troubleshooting SMS on CDMA

Troubleshooting data on CDMA

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for your Apple ID account used on the iPhone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your CDMA features

Visual Voicemail

Visual Voicemail is supported for all iPhone's running iOS 10 or later. Check out our visual voicemail for iPhone article for all the steps.

Wi-Fi calling

Note: Wi-Fi calling is supported on the iPhone 5c and newer (the iPhone 5 is not supported).

Enabling Wi-Fi calling in your Ting account

Log into your Ting account online and go to Device settings.

Find the device you want to enable Wi-Fi calling for and click the blue edit pencil in the Minutes section.

Turn on the toggle switch for: 'Can use Wi-Fi calling.'

Click Save.

Enabling Wi-Fi calling on your iPhone

Go to Settings.

Tap on Phone.

Tap on Wi-Fi calling and make sure that Wi-Fi calling is on.

You'll see a warning about location data and what your carrier collects. TapEnableto turn on Wi-Fi calling. If your phone prompts you to set up an E911 address, you must do this.

Restart your iPhone

For more information on setting up Wi-Fi calling for your iPhone, check out our Wi-Fi calling setup guide.

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Completing activation on the GSM network

When you are running iOS 10 or later, you can insert the Ting GSM SIM card and accept the update to the carrier settings. Once the update is applied, you will have access to features such as visual voicemail and Wi-Fi calling and your phone will be fully activated.

If the phone doesn't automatically pick up the carrier update, you can prompt the phone by doing this.

Tap onSettings.

Tap on General.

Tap on About.

Check the Carrier version.

If it says Ting 28.4 or up, then the update applied

If not, then you will need to tap the Carrier Version until the phone prompts you to accept the update.

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Troubleshooting GSM network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

Troubleshooting calls on GSM

Troubleshooting SMS on GSM

Troubleshooting data on GSM

GSM Android activation tips and tricks

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for your Apple ID account used on the iPhone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your GSM features

Visual Voicemail

Visual Voicemail is supported for all iPhone's running iOS 10 or later. Check out our visual voicemail for iPhone article for all the steps.

Wi-Fi calling

Note: Wi-Fi calling is supported on the iPhone 5c and newer (the iPhone 5 is not supported).

Enabling Wi-Fi calling in your Ting account

Log into your Ting account online and go to Device settings

Find the device you want to enable Wi-Fi calling for and click the blue edit pencil in the Minutes section.

Turn on the toggle switch for 'Can use Wi-Fi calling.'

Click Save.

Enabling Wi-Fi calling on your iPhone

Go to Settings.

Tap on Phone.

Tap on Wi-Fi calling and make sure that Wi-Fi calling is on.

You'll see a warning about location data and what your carrier collects. TapEnableto turn on Wi-Fi calling. If your phone prompts you to set up an E911 address, you must do this.

Restart your iPhone

For more information on setting up Wi-Fi calling for your iPhone, check out our Wi-Fi calling setup guide.

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed. It is highly recommended that you complete a backup of the device information before proceeding.

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues.

Factory reset from settings

Tap Settings

Tap General

Tap Reset

Tap Erase all content and settings

Enter your passcode if prompted

Tap Erase iPhone

Finally, if you have tried all the options and are still having problems, please get in touch with us.

Visual voicemail is a system that will allow a user to view and/or listen to their messages without calling their voicemail box and offers a visual interface to view and navigate through the messages. Visual voicemail is a service that will work with most newer phones. While we do not offer a Ting specific visual voicemail app we can support visual voicemail on some phones that come with the software pre-loaded. Note: Cellular data is required for visual voicemail.

Android CDMA phones

For most newer factory unlocked phones, Visual Voicemail is built into the OS that can work with either our CDMA or GSM network. With the included voicemail app, CDMA phones should be able to use visual voicemail. Another option is to download the Sprint Visual Voicemail app and use that.For phones that do not have a built-in Visual Voicemail system and can not use the Sprint app, there are a multitude of 3rd party app options out there. We suggest something like YouMail as its a quality alternative andis free with some added features available in their paid monthly plans.

Android GSM phones

For most newer factory unlocked phones, Visual Voicemail is built into the OS that can work with either our CDMA or GSM network. With the included voicemail app, GSM phones should be ableto use visual voicemail.

For phones that do not have a built-in Visual Voicemail system, there are a multitude of 3rd party app options out there. We suggest something like YouMail as its a quality alternative andis free with some added features available in their paid monthly plans.

Setting up Visual Voicemail

Visual Voicemail can generally be activated by tapping the included voicemail app and following the prompts after completing your initial voicemail setup. For Sprint devices, the voicemail app may also be in the Sprint folder in apps.

Tips for Visual Voicemail troubleshooting

If you're having trouble activating Visual Voicemail or not receiving notifications here are some helpful tips to troubleshoot.

Confirm data is connecting on the device

Ensure the calls are not being forwarded as that would block voicemail from functioning

Ensure the OS is up to date, or if we have exhausted all other options we can look at resetting the phone to factory defaults as this will also reinstall the OS. We definitely suggest reaching out to support for help before looking at a factory reset as we view that as a last resort.

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Internet connection speeds are measured in bits per second. To make sure they're not confused with bytes (which we use to talk about our mobile data rates), we always use the following abbreviations in our help articles:

kilobit = Kbps

megabit = Mbps

gigabit = Gbps

As for speed:

1024 Kbps = 1 Mbps

1024 Mpbs = 1 Gbps

Ting fiber Internet runs on a 1 gigabit (1 Gbps) connection and is about 20 times faster than the fastest cable Internet connections.

This table will show you, at a glance, how different Internet connection types stack up.

Download and upload speeds by connection type

Dial Up

DSL

Cable

Fiber

Download

56 Kbps

1-15 Mbps

1-50 Mbps

1 Gbps

Upload

56 Kbps

500 Kbps - 1 Mbps

1-5 Mbps

1 Gbps

For a more detailed comparison of different Internet connection types and their speeds, click here.

Ting began construction of its fiber network in Fuquay in 2018, after much success in nearby Holly Springs. Like in our other markets, we are building the fiber network in phases, based on pre-order demand figures.If your address is not in the area we've built to or announced (see below), then we have no ETA to offer at this time. Anything outside of that a "wait and see" situation.

Pre-order if you haven't already done so (if applicable) and keep an eye on our Fuquay Varina Blog for the latest information. You can filter by "Construction Updates" in the top right, which will show only the blog posts related to our construction efforts.

Plan Options

Home fiber:

Home Gigabit$89/month1000 Mbps upload, 1000 Mbps downloadUnlimited usage

Ting 5/5$19/month5 Mbps upload, 5 Mbps downloadUnlimited usage

Business fiber:

Business Gigabit$139/month1000 Mbps upload, 1000 Mbps downloadUnlimited usage

Which you can get (home or business gigabit) depends on the address zoning -- residential or commercial. There are no taxes on the monthly plan in North Carolina. There is, however, sales tax on the one-time purchase of our wireless router, or on the monthly $9 rental fee.

Serviceability Status

As of October 2019: Phase 1 customers are online. Phases 2 through 6 are waiting for the completion ofour Central Office or "CO". The COisn'tan office in the traditional sense, rather it is where all network traffic is sent to and received from the larger Internet. The CO is under construction right now and should be ready in Q4 of 2019. When its ready, we will start to connect homes and businesses in Phase 2 onward.

Phase 1:- Alston Ridge-Ashford Commons- Woodchase- Brookside- The Oaks atSippihaw- Buckhaven- Varina Park- Fern Valley- Village of Sippihaw- Stewart Manor- Cheek Park

Phase 2A:- Woodland Point- Southview Point- Southern Oaks

Phase 2B:-Ridges at Kenneth Street- Parker Pointe & Carriage Heights

Phase 3:-Phillips Pointe- Amber Ridge- Morgan Creek &Whitestone- Avalon Springs &Northwyck

Phase 4:- Sunset Forest- Lakestone Village- Willow Creek- A portion of South Lakes highlighted below (the rest is outside the city proper)

Phase 5:- Spring Hill- Sandy Springs- Park Grove

Phase 6:- Sunset Bluffs- Mill Ridge- Whitehurst- Tyler Park

To contact us directly, please call 919-753-4126. We're open 24/7.

Author: Chris Bulbulian //Last updated: Oct 6, 2019

What equipment does Ting provide?

Our hardware setup involves two separate pieces of equipment: an indoor fiber modem (technical nameOptical Network Terminal or ONT) paired with an optional AC2200 Gigabit-class wireless router, specifically the ZyXEL EMG3425-Q10A.

The ONT has fiber in, Ethernet out.You will always receive the ONT (borrowed from Ting, at no additional cost) as it is a necessary piece of equipment. Thedecision of what to attach to the ONT -- our router or your own -- is what will becovered here.

performanceyou can achieve This is the Adtran 401. It is the most common ONT we deploy.It can be wall-mounted, and measures 7cm x 7cm x 2.5cm (2.75" x 2.75" x 1").The fiber connector is on the top, with power and ethernet on the bottom.

How It Works

Ting doesn't do "all in one gateways", which forces customers to have the modem and router in a single unit. By separating it into two separate pieces, you borrow our ONT for free (it remains our property) and then you've got flexibility for what router you connect to it, as well as where you place it. This way the tiny ONT can be wall mounted off in a corner, but the router can be placed elsewhere in the room, or even elsewhere in your home -- as long as you run an Ethernet cable between A and B.

Our ZyXEL wireless router is designed for residential use and typically works well in most homes up to about 2500 sq ft, although this is an estimate depending on building materials and router placement.

Either way, you're not required to use our router. We provide an option called Bring Your Own Router("BYOR") to provide you with that flexibility -- buy ours, rent ours, or supply your own.

For residential addresses, this gives you the option to deploy more powerful routers with external antennas, high-end mesh kits, or a router you may already own. For commercial addresses, it depends on the size of your business space. You may be better served with a business/enterprise hardware solution such as a firewall or other security-focused device managed by your IT team.

If you select the BYOR option, we will supply you with the ONT and you would run an Ethernet cable from thatto your wireless router -- a standard Cat5e cable is fine if it will be a short run. If over 25 ft, we'd recommend using Cat6 or better.

If you choose to go down the BYOR path, you should be aware of the limitations that creates for our customer service team. Our support representatives will not have visibility to any routers attached to our ONT, and as such cannot troubleshoot issues related tocustomer-supplied equipment. We will not be able to assist with setting up 3rd party hardware, and we will be able to confirm if the service is working up to the ONTonly.

Options for a wireless router with Ting are:

1) $199 one-time purchase (plus sales tax)or2) $9/month ongoing rental fee (plus sales tax)or3) $0 "Bring Your Own Router" option

When should you use your own hardware vs ours

PerformanceConsiderations

Before you choose to supply your own hardware, it is important that you confirm it is capable of handling the speed you choose. We have a list ( found here ) of highly rated 3rd party routers that are well reviewed. Customers have noted they work well with our Gigabit service.Next up is to check the "specs". At a minimum, the packaging should say either "Gigabit" or "10/100/1000 Mbps Ethernet" (or both), if it is capable of handling gigabit speeds. It is best to check for the actual throughput rating of your hardware before finalizing your decision as many devices (particularly business-grade firewalls) with gigabit ports are limited to actual throughput below 1000 Mbps (sometimes as low as 200 Mbps per port). This info should be included in the spec sheet of the hardware. If you no longer have the packaging, you can likely look up your device's specs online and determine if it is gigabit capable.

If you're using Wi-Fi, it's also a good idea to check what Wi-Fi standards your router supports. 802.11ac will provide you with the best wireless speeds, on compatible devices.

If you're still unsure if the router you have would work well, get in touch.

CoverageConsiderations - Wi-Fi vs WiredTing's crazy fast fiber will notchange the limitations of Wi-Fi. That is, the speed feeding into the ONT may be Gigabit, but the over wireless is still limited byinterference, barriers like floors and walls, and distance. If you have a large home or receive weak signal in certain parts of your property, our router could potentially be insufficient.

To that point: it is become increasingly common to forego a single access point and go with a mesh network, which usually comes with 2 or 3 pieces. In short, these create an internal wireless network across each 'node' which blankets your home with more wireless access points. It's almost like owning 2 or 3 routers, minimizing poor reception pockets in your Wi-Fi coverage. The internet is seamlessly handed off node-to-node as you move around your home. Mesh kits are typically controlled from an iOS or Android app. These have numerous benefits over a more basic solution like a "range extender", in that they have additional network backhaul for faster possible speeds.

That being said, we always recommend connecting your devices via Ethernet if at all possible, as this will almost always give you the fastest possible speeds. Ethernet eliminates virtually all Wi-Fi limitations such as distance, interference, or barriers. It is also generally "plug and play" with zero configuration needed.

Business ConsiderationsFor best performance, we only recommend that you deploy our equipmentin networks with less than 100 LAN connected hosts, and less than 40 wireless connected devices.If your network exceeds these numbers then it is recommended that you supply your own business / enterprise-grade networking hardware.

If you have a firewall or existing capable router in your network environment or an otherwise complex network architecture, you should consider forgoing the use of our routerand connecting that business-grade geardirectly to the ONT.

If you have a very large office or many thick walls in your space, then you may want to consider supplementing the hardwarewith an additional access point solution to ensure proper wired and wireless coverage. Consult your IT team if applicable.

Other things to consider when making the decision:

The speed you are selectingIf you are selecting Ting's slower residential speed, the specifics of the router are less crucial as basically all wireless routers can handle <10 Mbps speeds without issue -- and typically these routers are a fraction of the cost.

Your level of technical knowledgeAs we will not be able to troubleshoot issues if they relate toyour own hardware, you may want to base your decision on your comfort level diagnosing and troubleshooting issues. If you do not feel comfortable modifying settings within the router's configuration menus, consider using our hardware so we can support it more capably.

The hardware warrantyMost routers come with a manufacturer's 12 month warranty, and require you as the end-user to pay to ship the defective unit back if it needs servicing or replacement. Meanwhile, our routercomes with an 18 month warranty if purchased (or an ongoing warranty for as long as you are renting it) and if it needs replacement, we can have a technician swing by and assist with this, including setting up the replacement router with your preferred wireless name and password.

Is your router... actually a router?A typical router will have 5 Ethernet portsin the back. Four of them are side-by-side usually labeled LAN (to hard-wire local devices, such as computers or printers) and one is separate or may becolor-coded differently, usually labeled either Internet or WAN (meant to be connected to a modem, such as our ONT). If your router has the 4 LAN ports but the other connector is a small phone plug or coaxial cable, then this is not a traditional "router" but instead aCable or DSL Gateway likely supplied by your previous internet service provider, and would not work with Ting.If you look at the ports on the router, you should be able to determine this fairly easily:

Are you interested in transferring your current phone number to Ting but don't know where to start? This article will walk you through moving the number from your old inferior carrier to Ting! We'll also answer some of your frequently asked questions about moving a number and help you update your transfer request.

How to transfer your phone number

You will need to have some information from the current carrier that has your number. You will need:

Phone number you want to move

Account number

Port out pin/password

Billing information

Some carriers do not have port-out pins or passwords. We can help you find the right details most of the time - check out our carrier porting information help article.

Wireless phone numbers can take anywhere up to 24 hours, but in our experience, they make their way over to us a lot faster. Landlines, Google voice or other VoIP numbers can take five to seven days.

Start your transfer

Go to Ting.com and clickActivate. shop page

Sign in to your Ting account by entering your email and password and clicking Sign in, or select Create one to begin creating your new Ting account if needed.

Choose the device that you want to activate by clickingSelect. If your device doesn't appear here, choose the bring your own device option and enter your IMEI.

If prompted, enter your SIM card number (ICCID) found on the back of the card the SIM came with, or on the SIM itself and choose Continue.

Click onSelectunder Bring a number you already haveand enter the numberyou want to transfer. ClickContinue. If the number can be ported to Ting you'll proceed to the next page; if it is not eligible, you'll get a message letting you know.

Fill in the account information you have on file with your other carrier in the number transfer form and then clickDone.

Once you have successfully completed the form above with the required info, we will let you know that your number transfer is in progress.

How to update your transfer request

If you receive an e-mail from Ting saying there was a problem moving your number, the email will give you one of two options:

You'll be instructed to get in touch with our support team so we can help you with your port update.

You'll receive directions on what needs to be modified in your port request along with a link that will take you to the Device settings page in your Ting account online. The CDMA phone or Ting SIM card that the number is being ported to will have a Requires update link next to it. Click it to update your port request. If you don't see any devices with this option, there should be a banner at the top of the page that you can click to get to the update form.

On your number transfer form, look for the text in red at the top that tells you what needs to be updated, and enter the correct information.

When you've completed the form, click Done. Note: If you're missing port information and it's not readily available in your account, you'll need to call your carrier's customer service line to get that information. Ting does not have access to that information and we are not able to get it from your carrier on your behalf for security reasons.

Frequently asked questions

1. Can I move my phone number over to Ting?

Most phone numbers can move over to us. You can check your phone number before starting the process.

2. Will my phone work with your service?

Most newer phones are compatible with Ting. Check if your phone is one of them.

3. Do I need a new SIM card?

In most instances, the answer is yes. You can find what type of SIM card you needafter confirming your phone is compatible. We will also link you to our to pick up a SIM on the results page when you check your phone (shown below).

4. How long does it take to move the number over?

Moving a wireless mobile number to Ting can take up to 24 hours. Landlines, Google voice, and VoIP numbers can take five to seven days.

5. Can I cancel my number before I move the number to Ting?

No, in order to transfer your phone number to Ting, your service/number must be active.

If you're like us, then there are not many things more aggravating to you than making a purchase only to see the price drop the next day. We want you to feel comfortable purchasing your device when you're ready to buynot when you think we might have a sale. Plus, we'd like you to be strutting around feeling great about your latest device purchase, rather than lamenting a price drop.

So, to help you out, we've put in place the 30-Day Price Guarantee.

What is the 30-Day Price Guarantee?

This guarantee means that if the price of a device drops on the Ting Shop within 30 days of your purchase date, you can get back the difference in a service credit on your account.

The clock starts on your purchase date and runs for 30 days only. So if you purchase on June 15th and the price drops anytime between that day and July 14th, you're eligible for a credit. You just need to get in touch with us by the 14th of July.

The 30-day guarantee isn't a price match between different stores. It only applies to the Ting Shop specifically to help make sure that you don't miss out on a great deal that we've offered by buying something a little too early.

How do I get the credit?

Just get in touch and let us know. We'll put the credit on your account once we get your request.

You'll get a service credit on your Ting account that will be put toward your usage. It will show up in the Bills section of your account as a "Device subsidization credit." The credit will be automatically applied to your next bill, and your method of payment has no bearing on whether or not the price guarantee is applied.

This offer is valid for new Ting Mobile customers signing up via the Amazon.com Gift Card landing page between October 24 and November 17 only and activating a device on our Sprint (CDMA) network. Eligible accounts will receive a $50 Amazon.com Gift Card in the form of an Amazon.com eGift card to their Ting Mobile registered email address, after at least one of the below conditions have been met:

Ting account records $100 in service charges excluding the cost of any taxes and service credits i.e. only charges for actual usage

Ting account remains active for 6 months with at least one line and some usage (minutes, messages or data) billed in each of those 6 months

Ting reserves the right to refuse issue of the reward at its own discretion.

Who can take advantage of this offer?

This offer is available for new Ting customers only.

New customers must sign up via the promotional landing page between October 24 and November 17 in order for their entry to be recorded. New customers must have at least one line kept active on Tings Sprint (CDMA) network in order for their $100 of service charges or 6 months of billing to be registered.

How many active lines can I have?

When you add multiple lines to your account, and share your usage, youll see your cost per line go down with Ting. Make sure at least one of your active lines are on Tings Sprint (CDMA) network in order to be eligible for the $50 Amazon.com Gift Card.

What if my phonewon'twork with Tings Sprint (CDMA) network?

Unfortunately we can only offer the full $50 Amazon.com Gift Card to individuals activating on our Sprint (CDMA) network. If you are unable to activate your phone on this network but you have fulfilled all of the other promotional criteria, you will be eligible for a $25 Amazon.com Gift Card.

Can I earn more than one $50 Amazon.com Gift Card?

Only one $50 Amazon.com Gift Card will be awarded to each eligible account that meets the billing criteria.

How do I keep track of my usage?

Well look at your bill at the end of each calendar month to check ifyou'vereached the required usage yet, and well send out your $50 Amazon.com Gift Card via email when you do. Youdon'tneed to keep an eye on whether you have reached the $100 in service or not. If youre eager to find out how close you are to your reward, however, just add up your monthly Ting bills excluding any service creditsyou'vereceived and taxes paid.

Where can I spend my $50 Amazon.com Gift Card?

Use your Amazon.com Gift Card towards books, electronics, music, and more. The Amazon.com web site is the place to find and discover almost anything you want to buy online at a great price.

Restrictions apply, see amazon.com/gc-legal.

If your Ting device qualifies for a return or replacement as per our warranty, FedEx offers different services that make returning your phone easier like:

Drop-off at FedEx locations

Schedule a pick-up

Other FedEx services

Drop-off at FedEx locations

To search for locations, just go to FedEx.com and click Locations. Make sure to check Drop labeled package at staffed location and enter your address.

Create your Delivery Manager Account

Once dropped off at these locations, FedEx will scan your package so we can track its journey back to us.

Keep in mind, if a package is taken to a DropBox location, it will not be scanned upon arrival. This method does not provide accurate tracking results which could affect the outcome of your return. We would recommend taking the package to an actual staffed FedEx location.

Schedule a pick-up

In the event that you are unable to get to a FedEx location, you can schedule a FedEx Ground Pickup using the tracking number from the return label we sent you. This can be done online or over the phone:

Online

Enter your tracking number into this FedEx Ground Pickup Information form.You can schedule a FedEx Ground return pickup Tuesday-Saturday for most residential locations and up to 14 days in advance.

Over the phone

Call them at 1-800-463-3339 (1-800-GoFedEx)

Say Schedule pick-up using a label

You will be prompted to say your tracking number. On the shipping label, it will be listed as TRK# followed by the number.

It should be noted that these requests are not guaranteed to be accommodated in all locations.

Other helpful FedEx services

FedEx provides a full list of services on their website. The list of options includes scheduling a delivery time that suits you. Some of the options require you to, which can be used for shipments from other companies as well.

Interested in buying a phone from the Ting shop? Are you interested in not paying the full upfront cost? Ting offers device financing with a company called Affirm, as well as paying as a one-time payment. Our Affirm partnership allows our customers to take advantage ofdevice financingfor a selectionof devices in the Ting Shop and pay in monthly installments.

This guide will show how to place the order and choose to finance the device as well as show the flow for the Affirm process which is to be completed once the order is confirmed.

Ordering a phone or SIM card

Go to the Ting Shop. Affirm: FAQs

Using the sidebar on the left, you can filter the selections.The listing for each device will show if it's new or refurbished, it's network, color options and if Affirm financing is available.

After you select a phone, you can choose options like network, internal storage, color, quantity, and extras like AppleCare+. More detailed specifications are available below under the Overview, Specs and Warranty tabs. When you're ready, click Buy now. Note: You can review Ting's warranty policy, return and replacement FAQ, 30-day price guarantee anytime, as well as Ting's guarantee.

Next, you can either create an account, sign in to your existing account, or create an account after checkout.

Enter your shipping information, select your shipping option and clickContinue. Note: We can only ship to physical addresses inside the US. We ship via FedEx and cannot deliver to PO boxes, APO, FPO or Puerto Rico at this time.

Select your payment method. This is where we can choose to finance the purchase with Affirm by selecting Monthly payments, or to enter your billing information for direct billing. Confirm your information and click Continue. Note: If you choose to pay with Monthly payments, you'll be directed to Affirm to complete the process for financing your purchase.

If you're purchasing directly, or if you've completed the Affirm process, you'll be able to review your Ting order one last time. Review your details and click Place order when ready.

You're all set! You'll receive a confirmation email once your phone ships with tracking information, and if we have any issues, we'll reach out to you via the email you provided. Note: FedEx requires signatures on packages overa certain value. Ting cannot remove the signature requirement.

Affirm financing process

Once you select Monthly payments during the billing information step with ordering a phone with Ting, Affirm will ask you to create an account. Start by entering your mobile number to start the process and clickContinue. Note: You can click Return to Ting at any time to return to Ting, and cancel your Affirm loan request. You will return to the Ting Billing information screen to select an alternate payment method for your order.

Enter your information and agree to the terms of service by clicking Continue.

Affirm will send an SMS verification code to your phone number to confirm your identity. Enter the PIN to proceed, or click Didn't get a code? to receive a phone call instead.

Next, you see your approved amount and the payment options you can choose from.

Once you select your preferred terms, you will be able to review the details of your loan. Click Continue when ready.

Affirm offers the option of Autopay next. If you enable AutoPay, Affirm will automatically debit your monthly payment amount from your payment method on each due date.

Last, review the information and confirm. You will be asked to review and agree to the Truth in Lending Disclosure and Loan agreement. You can scroll down from the window provided to view:

The number of payments required.

The amount due for the payments.

The date the first payment is due.

The annual cost of your credit as a yearly rate (APR).

The dollar amount the credit will cost you.

The amount financed or credited on your behalf.

The amount you will have paid when you have made all scheduled payments. Note: There is no separate fee or penalty for late payments or if you pay off the loan early. If you pay off early, you may be entitled to a refund of part of the finance charge.

When you have reviewed all of the information,click on the box to confirm you agree to the loan agreement and click Confirm loan.

You will be returned to the Ting shop to complete your order oncethe loan hasbeen confirmed with Affirm.

Returns and exchanges on Affirm orders with Ting

If you'd like to use Affirm to purchase, we would be happy to help walk you through the process. Because of the sensitivity of your personal information that's needed, we can't place the order for you.

Your purchase with Ting and your arrangement with Affirm are two separate things. You will need to continue to make the monthly payments to Affirm, even if you decide to leave Ting.

If youneed to return or exchange your purchase for any reason, we handle it like any other return or exchange. If we were to issue a partial or full refund, we would send it to Affirm to credit your account. Anything left over would be refunded back to thepayment methodchecking account or debit cardthat you haveon file with Affirm.

Contacting Affirm

There is also a wealth of information available directly from Affirm if you would like to do some research before entering into the Financing Agreement.

Affirm: See how it works

Should you have any questions or concerns Affirm can also be contacted with any specific queries [email protected] or by phone at 1-855-423-3729.