43
NPS
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Tishman Speyer
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About Tishman Speyer's Brand
Real Estate Building & Operating
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Tishman Speyer NPS
Tishman Speyer's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether Tishman Speyer's customers would recommend using the product based on a scale of -100 to 100.
Tishman Speyer Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
Tishman Speyer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 66 | Jan 2023 | 66 |
Feb 2023 25 | Feb 2023 | 25 |
Jun 2023 40 | Jun 2023 | 40 |
Jul 2023 49 | Jul 2023 | 49 |
Oct 2023 43 | Oct 2023 | 43 |
Dec 2023 50 | Dec 2023 | 50 |
Jan 2024 44 | Jan 2024 | 44 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 45 | Mar 2024 | 45 |
Mar 2025 50 | Mar 2025 | 50 |
Apr 2025 37 | Apr 2025 | 37 |
Jun 2025 43 | Jun 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tishman Speyer Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Tishman Speyer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tishman Speyer Product Quality
4/5
Tishman Speyer has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tishman Speyer's overall Product Quality score rated by its users and customers.
Tishman Speyer Product Information
Tishman Speyer’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Tech
Tishman Speyer Pricing
Tishman Speyer ROI & Value For Money
4.3/5
Tishman Speyer has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Tishman Speyer Customer Satisfaction (CSAT)
Tishman Speyer Customer Satisfaction (CSAT) Score
83 / 100
Tishman Speyer has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tishman Speyer Customer Service
4.4/5
Tishman Speyer has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Tishman Speyer's Customer Service
Address
45 Rockefeller Plaza, New York City, NY
Website
http://www.tishmanspeyer.com/
Tishman Speyer as an Employer
4.5/5
Tishman Speyer has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tishman Speyer scored a 43 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Tishman Speyer would recommend the brand to a friend. ENPS measures how likely Tishman Speyer employees would recommend working at Tishman Speyer to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
