All good should have more details and explanation on plan and executions
communication skills customer skills computer skills
Work life balance is acknowledged.
Understand why the customers are calling to complain.
bring in educated leaders with MBAs
Must improve on communication, team work, training, opportunities for advancement and building on the team they already have instead of continuously hiring new employees with no experience.
Leadership has a tendency to rely on old industry standards. Our industry has shifted and we fell behind long ago. Time to innovate again.