100
NPS
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TJS
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About TJS' Brand
TJS, a privately held company, was founded in 2005 to explore more efficient inventory financing structures for the gold jewelry industry,
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
TJS NPS
TJS's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TJS's customers would recommend using the product based on a scale of -100 to 100.
TJS Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TJS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TJS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TJS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TJS Product Quality
5/5
TJS has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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TJS Product Information
TJS’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.tjs.com
- Company Size
- 11-50 Employees
TJS Pricing
TJS ROI & Value For Money
5/5
TJS has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TJS' overall ROI score rated by its users and customers.
TJS Customer Service
5/5
TJS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TJS' overall Customer Service score rated by its users and customers.
About TJS's Customer Service
Address
24 School Street, Boston, MA
Website
http://www.tjs.com
Phone Number
1-617-986-4400
TJS as an Employer
3.9/5
TJS has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
TJS scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of TJS would recommend the brand to a friend. ENPS measures how likely TJS employees would recommend working at TJS to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
