I think the CEO is pretty down to earth and intelligent but he seems to be pulled away a lot by the parent company. The rest of the leadership team is a lot of middle aged, white males that don't seem to engage much with the employees. There isn't a whole lot of diversity in people and thoughts.
Listen well and take input from others.
Being present! Never there. Ghost town.
Recognizing and reducing incompetence at all levels of the company.