38
NPS
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Brand Page
TMZ
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About TMZ's Brand
TMZ is a celebrity news website that features celebrity gossip, interviews, video footage, photos, and more.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
TMZ NPS
TMZ's Net Promoter Score (NPS) is a 38 with 64% Promoters, 10% Passives, and 26% Detractors. Net Promoter Score tracks whether TMZ's customers would recommend using the product based on a scale of -100 to 100.
TMZ Overall NPS
| 64% | Promoters |
|---|---|
| 10% | Passives |
| 26% | Detractors |
TMZ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 25 | Jul 2024 | 25 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 18 | Nov 2024 | 18 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 23 | Mar 2025 | 23 |
May 2025 31 | May 2025 | 31 |
Dec 2025 33 | Dec 2025 | 33 |
Apr 2026 31 | Apr 2026 | 31 |
Jun 2026 33 | Jun 2026 | 33 |
Aug 2026 35 | Aug 2026 | 35 |
Sep 2026 37 | Sep 2026 | 37 |
Oct 2026 39 | Oct 2026 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TMZ NPS by Gender
Male customers rated TMZ's NPS 67 points higher than Female customers.
Male
100
TMZ's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
33
TMZ's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
TMZ NPS by Ethnicity
TMZ's NPS was rated 49 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 49 | African American/Black | 49 |
TMZ NPS by Usage
TMZ's NPS was rated 80 points by customers who have used TMZ's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 80 | Over 10 Years | 80 |
TMZ Customer Reviews
Out of the 4 TMZ customer reviews 3 were positive and 1 was constructive. TMZ customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
TMZ Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of TMZ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TMZ Customer Loyalty Score by Gender
Male customers rated TMZ's Customer Loyalty score 2% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TMZ.
Male
87%
Yes
Female
85%
Yes
TMZ Customer Loyalty Score by Ethnicity
TMZ's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TMZ.
70
out of 100
African American/Black
TMZ Customer Loyalty Score by Usage
TMZ's Customer Loyalty score was rated 100% by customers who have used TMZ's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TMZ Product Quality
4/5
TMZ has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TMZ Product Information
TMZ’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.tmz.com/
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into TMZ Product Quality
TMZ's Product Quality score was rated highest by customers who have used TMZ's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked TMZ Product Quality the Highest
Ranked TMZ Product Quality the Lowest
TMZ Product Quality Score by Gender
Male customers rated TMZ's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TMZ.
Male
4.3/5
Female
4/5
TMZ Product Quality Score by Ethnicity
TMZ's Product Quality score was rated 3.7 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TMZ.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.7 | African American/Black | 3.7 |
TMZ Product Quality Score by Usage
TMZ's Product Quality score was rated 4.8 stars by customers who have used TMZ's products/services for Over 10 Years.
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TMZ Pricing
TMZ ROI & Value For Money
4.3/5
TMZ has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into TMZ ROI
TMZ's ROI score was rated highest by customers who have used TMZ's products/services for Over 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked TMZ's ROI score.
Ranked TMZ ROI the Highest
Ranked TMZ ROI the Lowest
TMZ ROI Score by Gender
Male customers rated TMZ's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TMZ.
Male
4.8/5
Female
4.3/5
TMZ ROI Score by Ethnicity
TMZ's ROI score was rated 4.2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TMZ.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
TMZ ROI Score by Usage
TMZ's ROI score was rated 5 stars by customers who have used TMZ's products/services for Over 10 Years.
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TMZ Customer Satisfaction (CSAT)
TMZ Customer Satisfaction (CSAT) Score
81 / 100
TMZ has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
23%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TMZ Customer Satisfaction
TMZ's Customer Satisfaction score was rated highest by customers who have used TMZ's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked TMZ Customer Satisfaction the Highest
Ranked TMZ Customer Satisfaction the Lowest
TMZ Customer Satisfaction Score by Gender
Male customers rated TMZ's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TMZ.
86 / 100
MaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TMZ Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
TMZ's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TMZ.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
TMZ Customer Satisfaction Score by Usage
TMZ's Customer Satisfaction score was rated 100 points by customers who have used TMZ's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TMZ Customer Service
4.2/5
TMZ has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About TMZ's Customer Service
Address
Los Angeles, CA
Website
http://www.tmz.com/
Phone Number
818-972-8000
Quick Insights into TMZ Customer Service
TMZ's Customer Service score was rated highest by customers who have used TMZ's products/services for Over 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked TMZ's Customer Service score.
Ranked TMZ Customer Service the Highest
Ranked TMZ Customer Service the Lowest
TMZ Customer Service Score by Gender
Male customers rated TMZ's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TMZ.
Male
4.8/5
Female
4.2/5
TMZ Customer Service Score by Ethnicity
TMZ's Customer Service score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TMZ.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
TMZ Customer Service Score by Usage
TMZ's Customer Service score was rated 5 stars by customers who have used TMZ's products/services for Over 10 Years.
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TMZ as an Employer
2.6/5
TMZ has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
TMZ scored a 38 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of TMZ would recommend the brand to a friend. ENPS measures how likely TMZ employees would recommend working at TMZ to a friend.
Net Promoter Score
38
NPS Score
| 64% | Promoters |
|---|---|
| 10% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
