-50
NPS
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Tokio Marine North America Services
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About Tokio Marine North America Services' Brand
The mission of Tokio Marine North America Services is to provide superior professional services which support the business and governance needs of our valued customers.
Brand at a Glance
38%
Customer Loyalty
2.2/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Tokio Marine North America Services NPS
Tokio Marine North America Services's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Tokio Marine North America Services's customers would recommend using the product based on a scale of -100 to 100.
Tokio Marine North America Services Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Tokio Marine North America Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Jul 2024 -33 | Jul 2024 | -33 |
Oct 2024 -50 | Oct 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tokio Marine North America Services Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Tokio Marine North America Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tokio Marine North America Services Product Quality
2.2/5
Tokio Marine North America Services has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tokio Marine North America Services' overall Product Quality score rated by its users and customers.
Tokio Marine North America Services Product Information
Tokio Marine North America Services’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.tmnas.com
- Company Size
- 201-500 Employees
Industry
Insurance
Tokio Marine North America Services Pricing
Tokio Marine North America Services ROI & Value For Money
2.6/5
Tokio Marine North America Services has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Tokio Marine North America Services Customer Satisfaction (CSAT)
Tokio Marine North America Services Customer Satisfaction (CSAT) Score
33 / 100
Tokio Marine North America Services has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tokio Marine North America Services Customer Service
2.6/5
Tokio Marine North America Services has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Tokio Marine North America Services's Customer Service
Address
3 Bala Plaza East Suite 400, Bala Cynwyd, PA 19004
Website
http://www.tmnas.com
Tokio Marine North America Services's Social Links
Tokio Marine North America Services as an Employer
4.7/5
Tokio Marine North America Services has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Tokio Marine North America Services
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Tokio Marine North America Services scored a -50 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Tokio Marine North America Services would recommend the brand to a friend. ENPS measures how likely Tokio Marine North America Services employees would recommend working at Tokio Marine North America Services to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 72% | Promoters |
|---|---|
| 17% | Passive |
| 11% | Detractors |
