-46
NPS
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Topaz Labs
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About Topaz Labs' Brand
We’re using AI to build a world where photos and videos are enhanced, sharpened, and production-ready before anyone even sees them.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Topaz Labs NPS
Topaz Labs's Net Promoter Score (NPS) is a -46 with 18% Promoters, 18% Passives, and 64% Detractors. Net Promoter Score tracks whether Topaz Labs's customers would recommend using the product based on a scale of -100 to 100.
Topaz Labs Overall NPS
| 18% | Promoters |
|---|---|
| 18% | Passives |
| 64% | Detractors |
Topaz Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 -25 | Nov 2023 | -25 |
Jan 2024 -40 | Jan 2024 | -40 |
Feb 2024 -51 | Feb 2024 | -51 |
Apr 2024 -57 | Apr 2024 | -57 |
Jun 2024 -63 | Jun 2024 | -63 |
Aug 2024 -44 | Aug 2024 | -44 |
Nov 2024 -40 | Nov 2024 | -40 |
Dec 2025 -45 | Dec 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Topaz Labs Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Topaz Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Topaz Labs Product Quality
3.5/5
Topaz Labs has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Topaz Labs Product Information
Topaz Labs’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.topazlabs.com/
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Topaz Labs Pricing
Topaz Labs ROI & Value For Money
3.2/5
Topaz Labs has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Topaz Labs Customer Satisfaction (CSAT)
Topaz Labs Customer Satisfaction (CSAT) Score
44 / 100
Topaz Labs has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Topaz Labs Customer Service
3/5
Topaz Labs has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Topaz Labs's Customer Service
Address
14555 Dallas Pkwy, Dallas, TX 75254
Website
http://www.topazlabs.com/
Phone Number
(972) 499-1061
Topaz Labs's Social Links
Topaz Labs as an Employer
Consumer vs. Employees
Topaz Labs scored a -46 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Topaz Labs would recommend the brand to a friend. ENPS measures how likely Topaz Labs employees would recommend working at Topaz Labs to a friend.
Net Promoter Score
-46
NPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
