-100
NPS
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TOPO
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About TOPO's Brand
TOPO Analysts help sales and marketing teams adopt the patterns and plays that drive scalable revenue growth.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
4/5
Customer Service
TOPO NPS
TOPO's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TOPO's customers would recommend using the product based on a scale of -100 to 100.
TOPO Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TOPO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TOPO Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of TOPO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TOPO Product Quality
4/5
TOPO has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TOPO's overall Product Quality score rated by its users and customers.
TOPO Product Information
TOPO’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.topohq.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Business Services
Ecommerce and Marketplaces
Marketplaces
TOPO Pricing
TOPO ROI & Value For Money
2.5/5
TOPO has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TOPO's overall ROI score rated by its users and customers.
TOPO Customer Service
4/5
TOPO has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TOPO's overall Customer Service score rated by its users and customers.
About TOPO's Customer Service
Address
Redwood City, CA
Website
http://www.topohq.com
TOPO as an Employer
2.6/5
TOPO has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
TOPO scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of TOPO would recommend the brand to a friend. ENPS measures how likely TOPO employees would recommend working at TOPO to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
