-100
NPS
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Brand Page
Touro College
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About Touro College's Brand
Touro College is a school.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2/5
Customer Service
Touro College NPS
Touro College's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Touro College's customers would recommend using the product based on a scale of -100 to 100.
Touro College Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Touro College NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Touro College Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Touro College users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Touro College Product Quality
4/5
Touro College has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Touro College's overall Product Quality score rated by its users and customers.
Touro College Product Information
Touro College’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.touro.edu
- Company Size
- 1,001-5,000 Employees
Touro College Pricing
Touro College ROI & Value For Money
2/5
Touro College has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Touro College's overall ROI score rated by its users and customers.
Touro College Customer Satisfaction (CSAT)
Touro College Customer Satisfaction (CSAT) Score
100 / 100
Touro College has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Touro College Customer Service
2/5
Touro College has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Touro College's overall Customer Service score rated by its users and customers.
About Touro College's Customer Service
Address
500 7th Avenue, New York City, NY 10018
Website
https://www.touro.edu
Phone Number
(646) 565-6000
Touro College as an Employer
2.8/5
Touro College has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Touro College scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Touro College would recommend the brand to a friend. ENPS measures how likely Touro College employees would recommend working at Touro College to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
